[{"id":276529,"personPtyId":37361549,"firstName":"Cassie","lastName":"Faulkner","titleText":"GM Sales Professional","shortBioText":"My name is Cassie Faulkner, I am a mother of three little boys who keep me going when I am not at work! I have done a lot of different jobs in my life but I can truly say this one was what I was meant to do. I get to see projects from start to finish and see the results (happy customers) who come back to me! My personal favorites are customers who become friends and stay connected with me and feel confident to let me know if I can help them with anything! Please let me help you into your new vehicle, whether it is your first last or somewhere in between, I promise to make it as easy as can be for you :)","emailTxt":"cfaulkner@cmautogroup.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/0f64259ebea6.jpg","drDealerId":2949,"dealerEmpStartDtUtc":"1375315200","industryStartDtUtc":"1375315200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":353585,"firstName":"Adam","lastName":"Almeida","titleText":"Finance Manager","emailTxt":"aalmeida@cmautogroup.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/5760e546dc6b.jpg","drDealerId":2949,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":276536,"personPtyId":37361526,"firstName":"Craig","lastName":"Drew","titleText":"GM General Manager","shortBioText":"I am the proud father of four wonderful daughters and grandfather of one beautiful grandchild. I have been married to my understanding and committed wife since April, 1997. I am a veteran of the United States Army. We live in, support and love our community. I enjoy brewing beer and relaxing in our back yard with my family.","emailTxt":"cdrew@cmautogroup.net","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/c2e84164da56.jpg","drDealerId":2949,"dealerEmpStartDtUtc":"1206644040","industryStartDtUtc":"888605733","certifiedEmployee":false,"deptDscrp":"Management"},{"id":407737,"personPtyId":37371146,"firstName":"Derek","lastName":"Burbank","titleText":"Sales and leasing consultant","shortBioText":"Here is a little bio of myself! I'm fresh in the automobile industry I've been apart of CMM great team since April 10th of 2017, In my off time I work as a volunteer firefighter. I also enjoy off-roading with our Jeep group called Central Maine Jeep Owners. My mission in my career is to be everybody's go to guy when it comes to anything vehicle related.","emailTxt":"dburbank@cmautogroup.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/ec9b7c0d2165.jpg","drDealerId":2949,"dealerEmpStartDtUtc":"1491004800","industryStartDtUtc":"1491004800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":276530,"personPtyId":37361208,"firstName":"Chuck","lastName":"Gallagher","titleText":"GM Finance Manager","emailTxt":"cgallagher@cmautogroup.net","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/b29973be0632.jpg","drDealerId":2949,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":306620,"personPtyId":37365497,"firstName":"Bob","lastName":"Van Gorden","titleText":"GM Sales Professional","shortBioText":"Hello there! Just a little about myself... I am a father to an amazing 7 year old girl! We live in Benton, ME together. When I actually get a day off I enjoy playing golf or riding my motorcycle, as long as there isn't a soccer game or field trip going on! I have been in the car business for about 3 years now and I absolutely love it. Nothing pleases me more than helping someone find that perfect vehicle for themselves or their family. I look forward to helping you out in the future!","emailTxt":"bvangorden@cmautogroup.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/68d63c13932c.jpg","drDealerId":2949,"dealerEmpStartDtUtc":"1446336000","industryStartDtUtc":"1446336000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":276534,"personPtyId":37361183,"firstName":"Matt","lastName":"Hebert","titleText":"GM Sales Professional","shortBioText":"I live and work in Waterville with my wonderful wife April and daughter Samantha. I will make the process easy and hassle free!","emailTxt":"mhebert@cmautogroup.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/22fc2f4e2321.jpg","drDealerId":2949,"dealerEmpStartDtUtc":"1401580800","industryStartDtUtc":"1401580800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":276533,"personPtyId":37361569,"firstName":"Keith","lastName":"Carasiti","titleText":"GM Sales Professional","emailTxt":"kcarasiti@cmautogroup.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/2ca10539bbdb.jpg","drDealerId":2949,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":276538,"firstName":"Mike","lastName":"Roderick","titleText":"GM Finance Manager","emailTxt":"mroderick@cmautogroup.net","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/eb755e1f1285.jpg","drDealerId":2949,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":353587,"personPtyId":37363783,"firstName":"Zachary","lastName":"Bradley","titleText":"Sales","shortBioText":"Hi, My name is Zach Bradley. I grew up in Rumford, Maine and I have a 2 year old daughter named Elliarra. My family and I now live in Canaan, Maine on a quiet dirt road. I've been working with Central Maine motors for about 2 years now. We are a no nonsense, no doc fee, family first dealership that has been owned and operated by the same family for 84 years! I take pride in providing my customers with a world class, no pressure car buying experience that they feel confident telling their friends and family about. I look forward to helping YOU find your next vehicle!","emailTxt":"zbradley@cmautogroup.net","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/854af0f41f0b.jpg","drDealerId":2949,"dealerEmpStartDtUtc":"1467331200","industryStartDtUtc":"1467331200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":496147,"personPtyId":41409218,"firstName":"Benjamin","lastName":"Plaisted","titleText":"Sales","shortBioText":"Born and raised in China, Maine. I graduated from Waterville High school in 2001. Attended University of Southern Maine in Gorham/Portland for 2 years. I'm married with one dog and no kids.","emailTxt":"bplaisted@cmautogroup.net","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/08c9c26b6904.jpg","drDealerId":2949,"dealerEmpStartDtUtc":"1519862400","industryStartDtUtc":"1519862400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":276531,"personPtyId":37361609,"firstName":"Jon","lastName":"Saporita","titleText":"GM Sales Professional","emailTxt":"jsaporita@cmautogroup.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/ebd78a00b662.jpg","drDealerId":2949,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":276537,"personPtyId":38217026,"firstName":"Mike","lastName":"Parisien","titleText":"GM Sales Manager","emailTxt":"mparisien@cmautogroup.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/6226ae83a473.jpg","drDealerId":2949,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":276539,"firstName":"Brandon","lastName":"Bellows","titleText":"GM Service Advisor","emailTxt":"bbellows@cmautogroup.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/ee3b4c77c589.jpg","drDealerId":2949,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":276540,"personPtyId":37582151,"firstName":"Dana","lastName":"Carey","titleText":"GM Service Advisor","emailTxt":"dcarey@cmautogroup.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/7f31e293cf54.jpg","drDealerId":2949,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":276542,"personPtyId":37364398,"firstName":"Joe","lastName":"Brooks","titleText":"GM Service Manager","emailTxt":"jbrooks@cmautogroup.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/e1e386f11ecf.jpg","drDealerId":2949,"dealerEmpStartDtUtc":"1146441600","industryStartDtUtc":"946684800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":362417,"firstName":"Bryan","lastName":"Wood","titleText":"GM Service Advisor","emailTxt":"bwood@cmautogroup.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/e9b1a50aac43.jpg","drDealerId":2949,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":480487,"personPtyId":37380050,"firstName":"Jess","lastName":"Mcquillan","titleText":"n/a","emailTxt":"jmcqillan@cmautogroup.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2949,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":362409,"personPtyId":37321053,"firstName":"Jamie","lastName":"Brown","titleText":"BDC Administrative Assistant","emailTxt":"jbrown@cmautogroup.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2949,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":275198,"personPtyId":37333351,"firstName":"Jess","lastName":"McQuillan","titleText":"Internet Manager","shortBioText":"","emailTxt":"jmcquillan@cmautogroup.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/03d8089f26e4.jpg","drDealerId":2949,"dealerEmpStartDtUtc":"937048560","industryStartDtUtc":"937048717","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":275199,"personPtyId":37333062,"firstName":"Lea","lastName":"Baird","titleText":"Senior Internet Sales Professional","emailTxt":"lbaird@cmautogroup.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/f8102d8d3fbd.jpg","drDealerId":2949,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":536022,"personPtyId":47193416,"firstName":"Thomas","lastName":"Duda","titleText":"Sales","emailTxt":"tduda@cmautogroup.net","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2949,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Central Maine Motors

Reviews

4.8 out of 5 4.8
180 lifetime reviews. Includes reviews of Central Maine Motors from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.8 out of 5
    October 2, 2018

    Our salesman Ben Plaisted was awesome! He was friendly, knowledgeable, and patient. First time at this dealership and the experience was great! We will... recommend them to everyone.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Derek Burbank

    Sales and leasing consultant

    (5.0) 6 reviews

    Mike Roderick

    GM Finance Manager

    (4.8) 12 reviews

    Benjamin Plaisted

    Sales

    NOT RATED

  • 5.0 out of 5
    September 22, 2018

    Cassie was great to work with. She went over and beyond what we expected a salesperson to do. Always friendly and had our best interest at heart...this... is the 2nd vehicle we have purchased from her.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Central Maine Motors Auto Group

    Congratulations on your new vehicle. It's great to know that our team took such great care of you. We look forward to seeing you again in the future....


    Worked with:
    Cassie Faulkner

    GM Sales Professional

    (5.0) 31 reviews

    Mike Roderick

    GM Finance Manager

    (4.8) 12 reviews

  • 5.0 out of 5
    September 17, 2018

    My sales person cassie Faulkner was amazing I felt at home with her like she was family and wanted nothing but the best for me and wanted me happy with... my choice my award goes to the entire staff great work great team

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Central Maine Motors Auto Group

    Congratulations on your new vehicle. It's great to know that our team took such great care of you. We look forward to seeing you again in the future....


    Worked with:
    Cassie Faulkner

    GM Sales Professional

    (5.0) 31 reviews

    Adam Almeida

    Finance Manager

    (5.0) 6 reviews

    Craig Drew

    GM General Manager

    (4.3) 7 reviews

  • 1.0 out of 5
    September 12, 2018

    HORRIBLE SERVICE! No accountability! Nobody returned phone calls, nobody communicated, noboy accepted responsibility for actions. I have never had such... awful service! I suggest documenting all interactions because they will not accept responsibility for their mistakes. Learn from me!

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    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Central Maine Motors Auto Group

    We appreciate your feedback.


    Worked with:
    Brandon Bellows

    GM Service Advisor

    NOT RATED

    Dana Carey

    GM Service Advisor

    NOT RATED

    Joe Brooks

    GM Service Manager

    NOT RATED

  • 1.0 out of 5
    September 12, 2018

    CMM performed an oil change on my vehicle, shortly-after my check-engine light came on, and generally following an oil change, my screen no longer says... "check engine oil", but this messaged remained and is still on every time I start my car. Another servicer observed that my oil-plug was over-torqued, because of work done by CMM. CMM is blaming the other servicer, and refusing to offer assistance even though I have had to drive down to Waterville, 2 hours away, twice, because they couldn't fix it the first time. Terrible customer service, they wouldn't return my phone calls, and kept saying that the manager would call, but he never did. I will never, EVER utilized this overpriced dealership again. I have never written a bad review, I'm a patient person, but my needs were not met, CMM was unwilling to claim responsibility for their mistake, and I know how to advocate for myself. I don't think that it's fair to judge a person or business based on one bad experience, but this was multiple people and departments mistreating me. Never again.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Craig Drew

    GM General Manager

    (4.3) 7 reviews

    Chuck Gallagher

    GM Finance Manager

    (4.9) 31 reviews

    Joe Brooks

    GM Service Manager

    NOT RATED

  • 4.7 out of 5
    August 11, 2018

    great people easy to get to know (Zach Bradley especially) no pressure worked very hard to fill our request on a vehicle, even getting undercoating done... off site. would-will recommend him to anyone wanting a vehicle

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Central Maine Motors Auto Group

    Thanks for the great feedback! We're glad you enjoyed your visit and we'll be happy to help in the future.


    Worked with:
    Mike Roderick

    GM Finance Manager

    (4.8) 12 reviews

    Zachary Bradley

    Sales

    (4.9) 17 reviews

  • 5.0 out of 5
    July 24, 2018

    I had an incident with a family pet that included transporting her to an out of town vet for special treatment - she is doing well and will be back to... her self soon. The car needed to be cleaned inside by a specialist. Not only did they take into consideration as to what needed to be clean and did a fantastic job, above and beyond what I expected - I was able to get an appointment asap. Thank you CMM auto group recon department for a job well, done.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Central Maine Motors Auto Group

    We are happy to hear your family pet is going to be okay! Thank you so much for the wonderful review, we will be sure to share it with our recondition...ing department.

  • 5.0 out of 5
    July 24, 2018

    Keith is the best sales person at Central Maine. He listens to what you may be looking for in a vehicle and does not pressure you into buying something... you really may not want. He looks for the best value for you.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Central Maine Motors Auto Group

    Congratulations on your new vehicle. It's great to know that Keith took such great care of you. We look forward to seeing you again in the future, t...hanks again!


    Worked with:
    Keith Carasiti

    GM Sales Professional

    (5.0) 5 reviews

  • 5.0 out of 5
    July 21, 2018

    Very excellent service, friendly, professional, respectful, not too in your face, and seems to take his job seriously. I would defiantly be back. And would... recommend others to shop here.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Central Maine Motors Auto Group

    Congratulations on your new vehicle. It's great to know that our team took such great care of you. We look forward to seeing you again in the future...!

  • 5.0 out of 5
    July 16, 2018

    This is our second purchase from the Central Maine Auto Group. Our first Toyota lasted over 12 years, and through four teenage drivers! The service at... Central Maine Toyota is second to none! The staff is friendly and knowledgeable. For this purchase, I worked with Bob Van Gorden. I am very happy with my used RAV4. Bob knew what I was looking for and continued to search and find the vehicle that worked for me. I was pleased with the car buying experience. Thank you, Bob!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Central Maine Motors Auto Group

    At Central Maine Motors Auto Group we pride ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our... standards. Thank you again for your business and great review!


    Worked with:
    Bob Van Gorden

    GM Sales Professional

    (5.0) 22 reviews

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