Central Maine Motors

Reviews

4.1
(249 reviews)

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5.0

2019 jeep compass

Great experience Matt Loubier was a professional salesman that catered to our every need. Couldn't of asked for a better overall experience. Thank you Matt and the rest of the team for me and my fiancee 2019 jeep compass we love it.

Dealer response

Thank you for taking the time to share your feedback regarding your experience at Central Maine Motors Chevy Buick and congratulations on your new vehicle 2019 jeep compass! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, The Central Maine Motors Team

1.0

Poor service department, and support. Poor poor!!!

We bought a 2019 jeep cherokke with 23000 mile now has 47000 miles 2 weeks in battery died they tried make us pay for it until my fiance communicated then u can keep the vehicle so they paid for it. A sway bar was busted we mainly 98 percent of time drive on streets at first they had no idea if our extended warranty covered It luckily it did cost 123 dollars labor. Then the light came on service 4 wheel drive they spent one hour running a diagnostic on vehicle did something said should be good it was not!!!!!! Now when we brought in for second time they set up time to drop off as they had to order the part now 3 weeks later no part its backorder and we found that out after we called them thinking something they should have done. I do mot recommend this place if they can't stand behind vehicles they sell. I have seen tv ads they make it look like they care just smoke and mirrors.

Dealer response

On behalf of our dealership, we appreciate you bringing these issues regarding your visits to our attention. We strive to ensure an excellent experience and would appreciate the opportunity to hear more about what happened. Please contact us at your convenience. Sincerely, The Central Maine Motors Team

5.0

Central Maine Motors

Great caring of anything I asked regarding my vehicle

Dealer response

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Central Maine Motors Team

5.0

Neil W.

I've bought many vehicles from this dealership and am completely satisfied with them. Of course I only buy GM cars. And their service I trust completely to do as they say they will.

Dealer response

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Central Maine Motors Team

5.0

I recently traded my Ram 1500 in for a Ram 2500.

I recently traded my Ram 1500 in for a Ram 2500. Jeff was awesome to deal with in this purchase. Honesty is very important to me as a consumer and he did very well instilling and continuing he knows my needs in a truck and appreciates my financial status. I will trade again in three years and expect to see Jeff ready to make the process smooth. I appreciate Jeff's salesmanship and dedication to being a professional! I hope someone in your dealership thanks him for his outstanding service. Terry Hughes- Kennebec Landscaping LLC.

2.0

I originally posted this on March 2022 on Google; I’ll be

I originally posted this on March 2022 on Google; I’ll be leaving my story as it progresses. my current vehicle: 2016 Jeep Compass purchased in (Oct 2019) 27,000mi, has now (May 1, 2022) 45,000 ”I’m sure we’ll get you right in and out of here” for an oil change and inspection turned into 2 hours and 15 minutes with no heads up. After coming to get me, they then proceeded to attempt to charge me to replace a part covered under my warranty. $600 of repair and replacement: 12,000 miles in. Their service has been good thus far, the shuttle service is nice and the video they sometimes take of the underneath of the vehicle is impressive. My review is of this experience; I will update this following future good experiences. Edit (Added Below this line on May 1) 44,500mi Compass is not operational. I get it to them for an issue with acceleration and they send me home, then keeping the vehicle. They call me 3 days later, “$800, it is not covered by your extended warranty; it might be ready by Thursday; we will not provide a rental.” As I work in customer service myself, I won’t share the name of my agent. He is simply a relay for the policies that protect Chrysler and Central Maine Motors. Sadly, as a consumer, I do not have such protections afforded to me. I hadn’t hoped to update this review with another bad experience; I bought this vehicle at 27,000 miles and I haven’t quite gotten to 45,000 yet.

5.0

Jon was a really great guy and the whole dealership was...

Jon was a really great guy and the whole dealership was easy to work with!

1.0

This started as a so-so experience that got worse. I had...

This started as a so-so experience that got worse. I had sent an email to an old friend who worked there and because he was on vacation I was immediately bombarded with emails from other sales people. I stopped in by chance because I had to be in Waterville and changed my mind on the vehicle I wanted which shouldn't have really been a issue because my Capitol One qualification was more than $10k higher than the original vehicle and the second one was only $1k more but they insisted on using my Credit Union which had a Vin specific qualification. Long story short several hours later I left with a $29k truck and after putting $9k down and adding service plans etc I was still financing $27k+/-.but in the meantime they shorted me more than $1k from their own KBB trade in, I put $5k more down than I original planned but #COVID. Now here we are a day short of 3 weeks later and the truck is dead. Well not dead really it just won't start. I called and was transferred to someone named Steve and when I explained that every light on the dash was flashing and every needle was fluttering he said "OH, a dead battery will do that." SO suspicion arose as I had told him which vehicle I had purchased and he automatically went to "battery". I lifted the hood and the battery had been replaced in July 2021. It is corroded around the terminal and pretty much the entire top of the battery is covered with a pink oily substance. I got back in the truck and tried once again to start it, no start but it sounded like a frog repeatedly croaking under the dash and EVERYTHING short of the truck itself works (horn, stereo, AC, light bar, headlights, interior lights, EVERYTHING short of starting). I call back and get transferred to Steve once again and this time remember that I had purchased a "gold service plan". Steve's response..."get it here and we'll replace your battery". Seriously???, this is NOT the battery. between the time this was traded in and the time I purchased it it was driver over 2 thousand miles, THEY KNEW it has issues they just didn't want to admit that their staff aren't able to chase the problem. I get home and I look the truck up by Vin# and discover it was a "fleet/rental" vehicle even though the window sticker mentions nothing of this fact. Before I hung up with Steve he did give me a number to call to have it boosted or towed which I called and was given a 60-90 minute wait time. 1 hour and 45 minutes later, still nothing and I needed to leave to pick my son up and get to work. I seriously think my xxx traded in 17 year old Pontiac was giving me less problems than this.

5.0

I worked with Bryan James what a nice man. Told him...

I worked with Bryan James what a nice man. Told him what I wanted and why and he and the finance dept went over the moon to make this happen. I have never had a car dealership work so hard for me. I will be buying my next one with Bryan again he is very pleasant to work with and so knowledgeable.... just a fantastic experience. Thank You so much.

1.0

Service center is a ripoff. Charged me $1500 to fix a...

Service center is a ripoff. Charged me $1500 to fix a starting problem. After being stranded out of state, I found the problem ( a starter relay ) and fixed it myself for $20. They changed my whole fuse box needlessly.

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