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10 lifetime reviews.

  • Did the right thing when buying a car

    Just bought a 2015 forester! First of all, I emailed all the dealers within 60 miles telling them that the lowest price would get my business... n...


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    Just bought a 2015 forester! First of all, I emailed all the dealers within 60 miles telling them that the lowest price would get my business... no one could beat the Car Store. There was one dealer who could by a couple of bucks... and then Tim (sales manager) threw in more options to sweeten the pot. Long story short, they had the best price. Then, nice, pleasant buying experience, signed all the paperwork, and was ready to get my new car home... when a warning light came on that a sensor in the passenger seat wasn't working. They fixed it up, then did the right thing and gave me the chance to change to a different, brand new, identical car after then fixed the issue, as they wanted me to feel as comfortable as possible. The management went above and beyond what was required by law to make me happy and comfortable in my new car. The gave me the best price in the area, showed fantastic customer service, and did the right thing by me when they didn't have to.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience

    i WENT IN TO HAVE A VEHICLE SERVICED AND WAS LOOKING AT THE CROSSTREK. MR. HAMPTON IMMEDIATELY GREETED ME AND ASKED ME A FEW QUESTIONS. HE IS ACTU...


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    i WENT IN TO HAVE A VEHICLE SERVICED AND WAS LOOKING AT THE CROSSTREK. MR. HAMPTON IMMEDIATELY GREETED ME AND ASKED ME A FEW QUESTIONS. HE IS ACTUALLY THE GENERAL SALES MANAGER, WHICH WAS REALLY NICE TO FIND OUT BECAUSE THOSE GUYS NEVER COME OUT FROM BEHIND THEIR DESKS. HE PAIRED ME WITH A SALESPERSON, JEFF COSTELLO, WHICH WAS VERY HELPFUL.AND GAVE ME A GREAT DEAL ON MY 2ND CAR. I'VE BEEN COMING TO THIS PLACE FOR YEARS, AND I CAN HONESTLY SAY THAT THE TEAM THEY HAVE IN THERE NOW IS BY FAR THE BEST. GREAT EXPERIENCE, GREAT DEAL......THANKS GUYS.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great service

    Great service.. They got me right in and it was Sunday.


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    Great service.. They got me right in and it was Sunday.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Poor Service

    My fiancee bought a car here about a month ago. The process of buying the car was relatively smooth, but even at that point she had complaints abo...


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    My fiancee bought a car here about a month ago. The process of buying the car was relatively smooth, but even at that point she had complaints about the quality of the customer service she received. She managed to complete her purchase, and got a nice Subaru Forester, certified pre-owned. The only problem was that the windshield wipers didn't work, and that was part of the guaranteed inspection. We went in to set up an appointment and were told that they would have the part in a week. A month later, we still hadn't heard back. Now they won't even return our calls, and a generally just failing to do their jobs. Go elsewhere for service, these people are terrible.

    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Free lunch, long wait

    Took an hour and a half to get my oil changed! They were pretty swamped. Free lunch certainly helped though.


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    Took an hour and a half to get my oil changed! They were pretty swamped. Free lunch certainly helped though.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Loaner bikes

    Service was what I expected, no more no less. What impressed me was the loaner bikes! While I was waiting I pedaled over to the bakery next door (...


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    Service was what I expected, no more no less. What impressed me was the loaner bikes! While I was waiting I pedaled over to the bakery next door (which is amazing, btw).

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Don't get service here

    Don't use the service department. Nice people. But they charged me $2000 for a problem they didn't fix. When I brought it back 3 days later with t...


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    Don't use the service department. Nice people. But they charged me $2000 for a problem they didn't fix. When I brought it back 3 days later with the same problem, they told me it was another issue and charged me another $375. A very unsatisfactory experience. I will never use them again, and I own 2 Subarus!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • shopping locally

    Very happy doing business locally. The Car Store is my local Subaru dealer and I want to keep my business in the Upper Valley. I was contacted by ...


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    Very happy doing business locally. The Car Store is my local Subaru dealer and I want to keep my business in the Upper Valley. I was contacted by other Subaru dealers who claimed to be able to sell me a car for less. I am happy I decided to purchase my vehicle from The Car Store.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Online Excellence

    For all of you online shoppers out there, these guys are to go to in Vermont if you're looking to order. They can get a ton of cars at fantastic p...

    Dealer Response

    Thanks for the feedback Bart! It was a pleasure working with you. If there's anything I can do to further assist you, feel free to call me direc...


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    For all of you online shoppers out there, these guys are to go to in Vermont if you're looking to order. They can get a ton of cars at fantastic prices--I asked if they could match a dealer who was 300 miles away, they agreed, and we went from there. The part that really sold me was Luke, who's Saturday and Sunday responses really made me feel comfortable and very pleased.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thanks for the feedback Bart! It was a pleasure working with you. If there's anything I can do to further assist you, feel free to call me directly at (802) 649-1010 x115 | Luke Walthour | Internet Manager


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  • it's over, but I love my car

    I hadn't planned to use a dealer, or this dealer or buy this car. It was listed on line with cloth seats; I really wanted leather. That being said...

    Dealer Response

    We would like to thank you for taking the time to share your experience with us. We are very happy to hear that you enjoyed your time with us and ...


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    I hadn't planned to use a dealer, or this dealer or buy this car. It was listed on line with cloth seats; I really wanted leather. That being said, I searched, found this car, walked away from this car 4x and came back anyway. I got a great car fora decent price and would recommend this dealer again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We would like to thank you for taking the time to share your experience with us. We are very happy to hear that you enjoyed your time with us and that we could help you find your new vehicle! Thank you again for your kind words and we are looking forward to working with you in the future! Please do not hesitate to call us if you have any questions or concerns. Check out our Facebook/Twitter for exclusive offers and updates for our Followers and Likers! Twitter ¿ http://bit.ly/r93sn7 Facebook ¿ http://on.fb.me/pb4d6j Sincerely, Skip Truman struman@thecarstore-vt.com


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