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Reviews

Average Ratings

4.4
199 lifetime reviews. Includes reviews of Burlington Subaru from DealerRater.com
  • Best Sales People

    Buying a car is something I've always dreaded, pushy sales people and always a headache. But then I went to Burlington Subaru and had the pleasure...


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    Buying a car is something I've always dreaded, pushy sales people and always a headache. But then I went to Burlington Subaru and had the pleasure of working with Jen Gazzola. I came in looking at a impreza, Jen got me into the car I wanted, with the features I wanted in the payment range I was comfortable with. From start to finish, the process was seemless. I am so satisfied with my experience at the dealership I wouldn't go anywhere else, I will recommend Burlington Subaru and specifically Jen Gazzola to my friends and family.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Frustrated
    May 1, 2017

    Brought in at 0730 for a 915 check in time. Did not get to my car until 3:30 still not ready at 5:30. They always say they are short staffed. S...


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    Brought in at 0730 for a 915 check in time. Did not get to my car until 3:30 still not ready at 5:30. They always say they are short staffed. Said time of appt is only a drop off time. No relationship to when your service gets done Six hour delay to getting to my car then I had to wait. Car was not washed and I do not have a neat and tidy car but the steering wheel cover was left in the floor. Once I complained the customer service Became better.

    Does not recommend this dealer
    Came in for service or repair

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  • Do Not Deal With Burlington Subaru
    April 29, 2017

    Beware, something shady is going on at Burlington Subaru. I was looking to purchase a new Subaru and finance it. Ran my credit through Subaru.co...

    Burlington Subaru

    Hi there, Steve Kelson here, General Manager at Burlington Subaru. Thank you for taking the time to bring your issue to my attention. If you woul...


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    Beware, something shady is going on at Burlington Subaru. I was looking to purchase a new Subaru and finance it. Ran my credit through Subaru.com???s finance system and it said I was approved. But the finance folks at the dealership ???ran my credit??? they said I DID NOT qualify through Subaru, and I???d have to use an external bank (with a much higher interest rate of course) which they were happy to put me in contact with. I informed them that I had a cosigner with perfect credit, so this time when they ???ran it I ???qualified??? but only if I put over $3000 down on the vehicle. I was in contact with another Subaru dealership and had them run my credit. I qualified through Subaru financing just FINE, NO cosigner, NO money down. The criminal part is that the other Subaru dealership informed me that if Burlington Subaru had actually run my credit via Subaru finance and I???d been denied, the other dealerships would have seen it and not been able to approve me at all. In other words, they either never ran my credit and lied to me, or they didn???t run it via the proper Subaru channels, and lied to me. Clearly, they did this in an attempt to extract more cash from me at first by trying to force me to take a much higher interest rate, and after that failed by putting a lot of cash down up front. Greedy and Dishonest, they should be ashamed of themselves. Needless to say, I went to the other Subaru dealership and bought from them instead, more on that in a minute. On top of that there were several other problems I encountered at Burlington Subaru. First, they pressured me into signing a non-refundable deposit on a car I liked. Talking to the other Subaru dealership, this is against Subaru policy as it should be a refundable hold which they don???t charge (Burlington Subaru charged it right away). Luckily, I made sure the deposit was only valid if they got me the deal I wanted, which they didn???t. But as soon as I decided to go with the other dealership, Burlington Subaru refused to refund my deposit. I had to talk extensively to a manager to get it refunded and it was done very begrudgingly. They kept insisting they deserved something for ???doing the work??? (aka trying to rip me off). Not to mention every dealership does the same work. Second, they would not negotiate on the price of the car after the initial sit down, or on the extended warranty at all. When I informed them that the other Subaru Dealership was offering me over $1300 cheaper on the same package, they responded with ???isn???t there something we can do???? Yes, lower your prices! That didn???t seem to be an option. So not only was this other dealership actually on the up and up about financing, they also ended up being over $1300 cheaper on the exact same car! TL;DR???Shady financial department, wouldn???t budge on pricing, shady deposit scheme. Avoid at all costs! Too many other good Subaru dealerships in the state to get stuck at Burlington Subaru.

    Does not recommend this dealer
    Burlington Subaru

    Hi there, Steve Kelson here, General Manager at Burlington Subaru. Thank you for taking the time to bring your issue to my attention. If you would be willing to contact me, I'd very much appreciate the opportunity to try at make this situation right. I believe there has been some miscommunication somewhere in the process. When you get the chance, my direct line is (802) 448-3856 or if you prefer, I can be reached by email at stevekelson@burlingtoncars.com. Thank you again, and I look forward to hearing from you soon. All the best, Steve Kelson General Manager Burlington Subaru Hyundai stevekelson@burlingtoncars.com (802) 448-3856


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  • excellent service, worked hard to help me

    Had a great experience, Paul was very helpful and attentive. Dealership was clean, and well staffed. Comfortable waiting area, and a very nice fa...


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    Had a great experience, Paul was very helpful and attentive. Dealership was clean, and well staffed. Comfortable waiting area, and a very nice facility. Will go back again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best Dealership Experience EVER
    April 10, 2017

    I have purchased many vehicles in many locations on the East Coast over 20+ years. Crystal was responsive, helpful and extremely professional and...


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    I have purchased many vehicles in many locations on the East Coast over 20+ years. Crystal was responsive, helpful and extremely professional and courteous via email and phone prior to my visit to the dealership. She made me feel comfortable from the moment I entered the showroom to the moment I left with my new Outback. Crystal is a very knowledgeable and extremely proficient member of the sales staff. I was impressed with her all around integrity regarding my purchase. I HIGHLY recommend Crystal Careau to anyone looking to purchase a vehicle. A+++++

    Does recommend this dealer

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  • Best experience ever
    April 4, 2017

    I was in the market for a car that fits all my disares for a long time, Phil made that experience great because he had patience to listen to all ...


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    I was in the market for a car that fits all my disares for a long time, Phil made that experience great because he had patience to listen to all my needs and he made sure that I like the vehicle I am buying, I am pretty spoiled customer and I took for a test drive more than 5 cars till I found the best fit. I strongly recommend him to everyone who is looking for a new ride and a gooood deal.

    Does recommend this dealer

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  • Great staff and service
    March 23, 2017

    The staff at this Subaru is the best! In particular, Sheryl has helped us out a few times in the past with her knowledge and ability to quickly re...


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    The staff at this Subaru is the best! In particular, Sheryl has helped us out a few times in the past with her knowledge and ability to quickly resolve a problem. I brought our Impreza in a few months ago on a Sat PM during a snow storm because the driver's side wiper arm was not working. Thinking I'd have to leave it there for a few days until a service appointment opened up, she grabbed her tools from behind the counter (what customer service person has a toolbox behind the counter?!), showed me how to access the bolt, and had the wiper working in 2 minutes. Prior to that, during the summer, I was commenting that our Forester required oil being added between oil changes, which had me concerned that if the oil light went on I could damage the engine if I wasn't able to top it up immediately. She gave me a complete explanation of how much oil is left when the sensor is triggered and how much I would need to add, which was spot on. I really appreciated the reassurances. Moved to VT 2 years ago, and prices are competitive in comparison to previous locations. Sometimes it takes a while to get a non-urgent service appointment, but that's a good indication of popularity/satisfaction.

    Does recommend this dealer
    Came in for service or repair

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  • Best dealer experience ever
    March 19, 2017

    Phil was awesome! He helped me lease a brand new 2017 Impreza 5 door (that is amazing) and I can honestly say it was the smoothest purchase I've e...


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    Phil was awesome! He helped me lease a brand new 2017 Impreza 5 door (that is amazing) and I can honestly say it was the smoothest purchase I've ever made! I knew that going to Phil and Burlington Subaru would be the right choice and I couldn't be happier with my decision!

    Does recommend this dealer

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  • Fantastic
    February 28, 2017

    I just purchased not only my first new car in 12 years, but also my first Subaru. Without a doubt, Burlington Subaru gets a solid 5 stars for Phi...


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    I just purchased not only my first new car in 12 years, but also my first Subaru. Without a doubt, Burlington Subaru gets a solid 5 stars for Phil Sheridan's professional and personable approach to sales. Phil went over every detail, including the Subaru checklist for buyers & what's really fun about owning a Subaru Outback. I was made to feel completely at ease with taking time to make a thoughtful decision. I highly recommend Burlington Subaru!

    Does recommend this dealer

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  • Terrible service department
    January 26, 2017

    I had to bring my Subaru in to Burlington Subaru because of a few different recalls, including the airbag recall. I could not have had a more ter...


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    I had to bring my Subaru in to Burlington Subaru because of a few different recalls, including the airbag recall. I could not have had a more terrible experience. There were many reasons, but the most ridiculous was that I was put in charge of finding my own parts when the dealer could not locate them for a scheduled repair. I scheduled the recall appointment more than a month out, and when I brought the vehicle in they did have the part to complete the work. If they didn't have the part for a known recall appointment, why was I not notified? They insisted the part would not be in for 6 months, but that if I tried to get the part myself things would go faster. After nearly daily phone calls with different Subaru parts dealers I located my own part. I have never been responsible for getting my own parts for repairs by a mechanic or service department in my life. Ridiculous. In addition to all of this, the lack of communication, lack of respect for the customer, inability to finish the work in the timeline that they proposed (both times the car went in they kept the car for an extra day as the work did not get completed when they said it would), inappropriate service charges and lack of follow through were all sub par. In short, if you are considering Burlington Subaru for service, go elsewhere. A previous reviewer stated that the culture there seems "shady" and I agree. They are terrible.

    Does not recommend this dealer
    Came in for service or repair

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