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Burlington Subaru

(282 reviews)

Reviews

(282 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Burlington Subaru from DealerRater.

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Service advisor Morgan was great to work with.

Service advisor Morgan was great to work with. Inspection, oil change and new tires. All service was performed well and priced well. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Lafountain, thank you for choosing Burlington Subaru and for sharing your experience with Morgan and our service team! We wish you safe travels ahead.

Friendly, uncomfortable chairs for short people, techs

Friendly, uncomfortable chairs for short people, techs need to talk to service writer if there is an issue with car instead of failing it.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and will pass it along to our team here at Burlington Subaru. Thank you!

Service department well organized;car ready when

Service department well organized;car ready when promised. Purchased new car from Lindsey; great experience she listened to what I was looking for and delivered.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We’re so pleased Lindsey and our Service Team delivered! Thanks for choosing Burlington Subaru and we wish you many safe and happy miles ahead.

Our purchase was straightforward and pleasant.

Our purchase was straightforward and pleasant. We enjoyed working with Hannah and Brittany and, in about three hours, drove home with a Forester hybrid which had arrived in Burlington only the day before.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We are thrilled to hear that Hannah and Brittany made the process smooth and enjoyable here at Burlington Subaru. Congrats on your new Subaru Forester Hybrid!

Neat and clean facility.

Neat and clean facility. Had a very good experience with my sales person, Sara as well as Brittany in Fiances.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Cathy, we're pleased to read your feedback about Sara and Brittany! Thanks for choosing Burlington Subaru, enjoy your new car! We hope to see you back!

Service was fast, professional, and friendly.

Service was fast, professional, and friendly. Ashley was great and nice to work with and the cookies were delicious!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Anne, thanks for your feedback! We love hearing that you had such a positive experience with Ashley and our team. See you again at Burlington Subaru!

They are so helpful!

They are so helpful! And they are very accommodating in how that provided me with a loaner car while my car was being worked on.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Emily, we are proud of our accommodating team! Thank you for sharing your experience with Burlington Subaru! We are truly so thankful to have your business. Enjoy the road ahead!

Good experience, I would recommend them to my friends

Good experience, I would recommend them to my friends ands family if they are in the market for a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Burlington Subaru! We appreciate your support and hope to see you back again down the road. Enjoy your new car!

The staff made the car buying experience easy and

The staff made the car buying experience easy and enjoyable from start to finish. I told Hannah exactly what I wanted in a new vehicle and she found it. She was awesome to work with throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so glad that Hannah and our team made the process smooth and enjoyable for you! Thank you for choosing Burlington Subaru, and congratulations on your new car!

Nick did a good job explaining the work to be performed

Nick did a good job explaining the work to be performed and timing work out well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Nick will appreciate the kudos! Thanks for sharing your experience working with our great team at Burlington Subaru.