PJ's Auto Village Saab & Mazda

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Reviews

Average Ratings

4.2
12 lifetime reviews.
  • Service above and beyond

    This is the second time that I brought our car in to being serviced. They have always been very friendly and attentive. I scheduled an oil change ...


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    This is the second time that I brought our car in to being serviced. They have always been very friendly and attentive. I scheduled an oil change and inspection and waited in the waiting area. While doing those jobs they figured out that I also needed the tires rotated. They knew I was waiting in the waiting area, so they could have come out and asked if I was aware that the tires were also in need of rotating. But instead they found a coupon for a free tire rotation, so that there was no unexpected charge on my bill - but the needed service was done. I would definitely call that above and beyond. We also needed a little touch up paint to fix a scratch from a bike rack. Since we had purchased the car at PJ's he said the first tube was free! While in the waiting area there were free snacks and drinks. It was a little warm - it was a very hot day - but the ice cold drinks helped. And they got me in and out in a timely manner. All in all I have been very pleased with every encounter we have had at PJ's!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Done as said.

    Need airbag recall replacement for my Saab. They said forty five minutes for the replacement, but they also did the state inspection... forty fiv...


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    Need airbag recall replacement for my Saab. They said forty five minutes for the replacement, but they also did the state inspection... forty five minutes in and out. Nicely done!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Worst experience

    Bought a used 2014 Mazda CX-5 in June. A month later I needed all new brakes pads and roters they wouldn't cover any of it. Month after that navig...


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    Bought a used 2014 Mazda CX-5 in June. A month later I needed all new brakes pads and roters they wouldn't cover any of it. Month after that navigation stopped working and oh surprise they wouldn't cover that either. Sales man was highly convincing that this car needed no extra warranty because they are great cars. Funny I think it's just the opposite!!!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great car, great buying experience

    Completely pleased with our experience purchasing our 2015 Mazda 3 from Tom and the team at PJ's. Found Tom to be informative, pleasant, helpful, ...


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    Completely pleased with our experience purchasing our 2015 Mazda 3 from Tom and the team at PJ's. Found Tom to be informative, pleasant, helpful, and straightforward. We were impressed by the dealership's no-pressure approach with price transparency and no 'up selling'. They even handled a curveball with an incentive flawlessly - great customer service. The Mazda 3 iTouring Hatch is just right for us: well equipped, strong safety and miles per gallon, athletic appearance, and so fun to drive .. to us, it has more personality than most competitors and better price, fuel economy, and safety ratings than the Nissan Juke. We are thrilled. Thank you, PJ's - zoom zoom!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great buying experience - zoom zoom,

    Completely pleased with our experience purchasing our 2015 Mazda 3 from Tom and the team at PJ's. Found Tom to be informative, pleasant, helpful, ...


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    Completely pleased with our experience purchasing our 2015 Mazda 3 from Tom and the team at PJ's. Found Tom to be informative, pleasant, helpful, and straightforward. We were impressed by the dealership's no-pressure approach with price transparency and no 'up selling'. They even handled a curveball with an incentive flawlessly - great customer service. The Mazda 3 iTouring Hatch is just right for us: well equipped, strong safety and miles per gallon, athletic appearance, and so fun to drive .. to us, it has more personality than most competitors and better price, fuel economy, and safety ratings than the Nissan Juke. We are thrilled. Thank you, PJ's - zoom zoom!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • DO NOT GO HERE

    Brought my Mazda RX8 here to get worked on. They scheduled my appointment two weeks out, then cancelled it without telling. I called the day I was...


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    Brought my Mazda RX8 here to get worked on. They scheduled my appointment two weeks out, then cancelled it without telling. I called the day I was supposed to pick it up and they told me I had to reschedule two more weeks ahead. All together my car sat in their lot SIX WEEKS!. Then, when I picked my car up I snapped the $260 key off in the ignition in their parking lot. When I went inside they refused to take blame for it and I had to buy another key. I will never go there again. I now drive down to Crossway Auto in Montpelier. DO NOT GO HERE!!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Your reputation will always catch up to you!

    Most pathetic excuse for a dealership, ever. They don't answer emails, they don't respond to web inquiries even after I called and asked if they g...


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    Most pathetic excuse for a dealership, ever. They don't answer emails, they don't respond to web inquiries even after I called and asked if they got it, I was put on hold for about 10 minutes before I had to hang up and even still I never heard back from them. No bells in whistles in the 1960's-70's building they are in, no attention to detail, no manners, no clue what customer service is. Its made me appreciate all the other dealers I purchased cars from. I would put these guys in last place but it wouldn't be fair cause they aren't even in the same league as other dealerships. Not only did I have a terrible experience, when I tell people that I went to PJ's, they can't wait to carry on about how awful their experiences were or someone they knew, seriously people, close your doors, you clearly don't get it.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Didn't even have the courtesy to reply!

    I inquired about a car that was (and still is) listed on Cars.com, and this dealer did not even have the courtesy to reply. Go figure.


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    I inquired about a car that was (and still is) listed on Cars.com, and this dealer did not even have the courtesy to reply. Go figure.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great New Saab Dealership

    My wife & I have a summer home in the NY Adirondacks. Over the years we have found that this Saab dealer was GREAT to purchase New Saabs from, as ...


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    My wife & I have a summer home in the NY Adirondacks. Over the years we have found that this Saab dealer was GREAT to purchase New Saabs from, as we were never satisfied with the pricing we would receive from our local Fl dealership. However our Fl dealer was a great service provider and even went to the extreme of stating, " Your our customer the moment you enter our service dept. door". Plus they backed it up, and continue to. Our Saab's & Volvo's are our favorite automobiles, and we plan to continue to drive them for many years to come.The avg. Swedish vehicle lasts us 10+yrs. and then we give them to our children and soon our grandchildren.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Good NEW Cars, Not great Used Cars and BAD Service

    My story is here, you should read it and that of some others that I've provided links too. http://pjsautovillagevt.com/


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    My story is here, you should read it and that of some others that I've provided links too. http://pjsautovillagevt.com/

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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