service department misdiagnosed multiple problems on my car therefore costing me thousands of dollars that were unnecessary repairs. I was greeted with... unprofessional attitudes that seemed to cater only to the rich. This is Vermont the middle class population far outweighs the upper class try treating people like humans, not like dollar signs. The most unprofessional person I dealt with was Derrick one of their service associates his smug response to almost every problem I had with my car was that doesn't happen on a Volvo. Well that's the most useless information I had ever heard because it was happening. Do not take your car to Al Martin Volvo if you're expecting honest courteous service.
My car battery was dead and after AAA came to jump start me, I had to get a new battery. Almartin was swamped for the next two weeks, but said they would... fit me in somehow. I brought enough to do to last me all day while waiting. Instead, they fit me in within an hour and solved all my problems, including a strong sulphur smell which apparently was emitted by the dead battery. Everyone I interacted with was just wonderful.
My salesman, Frank Rounds, was friendly, knowledgeable, honest, and persistent in helping me find the XC90 I wanted. He worked hard to help me achieve... my purchase goal.
We made arrangements to purchase a 2016 Volvo XC60 T6/Platinum from an online dealership. The vehicle included a remaining factory warranty, a 90 day... more comprehensive dealer warranty and a 7 day return for full refund policy. We made arrangements for Al Martin Volvo to go through the car 3 days after purchase thoroughly to identify: 1. Any items missing that would have been included with the original vehicle delivery (Owner’s manuals, rear cargo cover, spare tire, jack, etc.); 2. Any items that require repair that were covered by the Volvo Warranty; and. 3. Any items that require repair that would be covered by the dealer’s additional warranty. We communicated all of this when we set up the appointment, and again when we dropped off the car for them to have the day to get to it. We were given the option to have a ½ hr. or a full 1 hr. review and we requested the full 1hr. review with the corresponding double in the cost from $60 to $120. We dropped off the car the night before our appointment and told the service department that we would be in Canada the following day, picking back up in 2 days, so there was no rush. We reiterated our specific service requests to a young man who made no notes, just took the key and phone number. When we returned to the states, we got a call saying the car was ready for us to pick up, and that the car checked out in excellent condition (but for some brakes to watch) and specifically stated that everything that would have been sold with the original car was present, including, specifically, the rear cargo cover. This was telling because the one thing that we knew was missing, was the rear cargo cover. The fact that we noticed it was missing, was the reason we requested the detailed inspection, and agreed to pay $120 for the inspection. In the end, we were charged $60 for a brief review and test drive of the car with practically no results from the mechanic, who was not available to speak with when we picked up the vehicle. We asked for and would have preferred a through review and feedback which we requested and agreed to pay for. In the end, I think we wasted $60 and got a response that there is no obvious problem after a quick review. There is some value to that, just not what we asked and were willing to pay for. Bottom line: 2 things: 1. In speaking with the staff that I did, it is clear that they are overwhelmed and understaffed. Whatever the cause, the result is that the customer’s needs and requests are ignored. In the end, for $100 Sears does a much more responsive and informative vehicle review and you get no benefit for having the Volvo dealership in Burlington review a Volvo vehicle. 2. Al Martin clearly has a communication problem. No matter how many people I gave the exact same message to about what service I was requesting, it did not get written down, it was not followed, and I did not get what I hired them to do. Don’t get me wrong, I’m sure I got some value for the $60 I paid, but it wasn’t what I asked them to do, what I asked them to do still has not been done, and my ability to remedy the problem I asked them to identify has passed because my 7 day return policy has now expired.
We had a great experience at first, sales person super professional and nice. We were told the only way to get the best deal on the model we were looking... at was to go overseas and what you see on the sticker is what you will pay on the lot, no less unless there were incentives. With that being said we decided to purchase else where due to price. Even though we purchased else where we thought about getting an extended warranty through them to give sales some of our business as we had a good experiece so far, well that changed. Our salesperson found out we purchased else where and we received a very unprofessional email as they were upset we did not buy it from them. Needless to say we will no longer recommend this dealer and they will not be receiving any business from us. We would not recommend them.
Went to the dealership fully expecting the "typical" experience. I could not have been more wrong. My wife and I were very upfront with the salesperson,... telling him that we were just there to look at the vehicle, and were not in a position to purchase at this time due to a real estate transaction we have pending. Instead of tossing us aside, as we expected to happen, the salesperson answered all of our questions, and took the time to walk us through the car we went to look at. If anyone is looking for a dealer who actually cares about what the customer says, I would HIGHLY recommend Almartin Volvo. Their people LISTEN to what you say, and make sure any information you may need, you have before leaving. Great store, great experience. We WILL be back.
Being the only dealership in the state has given them the attitude you need use more than we need you. Unfriendly staff at service dept. Seems every visit... over a three year period was in some way less than good.
One visit or one experience should not be the main evaluating criteria. I have done business with Almartin since 1980: have bought some some 5 or 6 cars.... Have regular service done by them. My experience with them has always been very good. Their service dept. is genuinely busy and by and large they endeavor to do a good job. Lately they have hired a youngish service guy who is less than ideal, less helpful and brash, I try to avoid him. As a result of my car buying and service experience I am very leery to go any other dealer.
There's no doubt they have an experienced & somewhat knowledgeable sales team in the front of the house - but forget about the back of the house. We're... a household with two Volvo's & we've experienced the same, horrendous service, lack of attention to detail, and issues related to basic preventative maintenance on both vehicles. Your arrival in the service dept speaks for itself - as no one even looks at you. With 4 people behind the counter & no customers, they're all too busy to look up & offer help. "Regular maintenance" to them is equivalent to an expensive oil change vs any effort towards preventive maintenance. I've had to replace tires with just under 16,000 miles that were allegedly rotated at the dealer - yet the warranty on the tires is void since it was apparent they were never rotated, balanced, or aligned. Our second vehicle, although a little higher on the tire mileage, had the same exact issue. Seems like an expensive coincidence. I overheard a conversation of one of the service reps stating he had no loyalty to a brand of car, but has been happy with his Toyota. Thanks for confirming. I have no loyalty to this brand of car either... and certainly NOT this dealer.
First off we are sorry that you felt ignored when you visited our Service Department. When we attend to our service customers we strive to give them 1...00% of our attention. Many become like family to us. Regarding your tires, many of the tires specified for current production Volvo cars and indeed many other brands are high performance tires. They yield the best steering and braking control while giving a smooth comfortable ride, but sometimes at the cost of wear life. There are tires on the market that have longer wear lives, but handling and comfort are compromised in some cases. We would be willing to help you find the closest solution for your needs. We can't speak to tire warranties as it varies by tire manufacturer. If you purchased your tires from Almartin Volvo we can certainly determine the tire warranty for which you are eligible. Volvo recommends service on most Volvo models every 7,500 miles. Since 2009 model year Volvo has borne the expense of these services at various levels. However, we at Almartin Volvo feel that 7,500 miles is too long for a car to go without being seen by an experienced technician. We offer an oil and filter service and safety inspection in between the Volvo scheduled services for from $30 to $40 depending on model. We feel this is a reasonable cost and gives us the opportunity to catch issues such as uneven tire wear and do something about it before it is too late. Please feel free to contact our general manager, Jim Pivirotto, if there is any way we can help you.
I plan on buying a Volvo, especially since I have been in 2 car accidents in one year. The sales agents and staff were wonderful..can't wait to do business... with them.
Thanks! The sales team here at Almartin appreciate the kind words and look forward to doing business with you as well. Thanks again, The Almartin Sa...les Staff