Napleton Autowerks Loves Park

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Reviews

Average Ratings

4.8
49 lifetime reviews.
  • New 2015 Jaguar XJL

    The folks at the dealership were very good to work with and responded quickly to all of my questions and handled the order extremely well. Look f...


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    The folks at the dealership were very good to work with and responded quickly to all of my questions and handled the order extremely well. Look forward to the next opportunity to work with them. A Satisfied Customer

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2017 Honda Civic Leasor

    Wonderful experience dealing with everyone from Dan,Chris, Nolan as well as Larry in thefinance department. This is the third Honda we have leased...


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    Wonderful experience dealing with everyone from Dan,Chris, Nolan as well as Larry in thefinance department. This is the third Honda we have leased for our daughter. All three were done at this location. Very pleasant, courteous and knowledgeable. Took their time to explain everything. No rush, no hassle. Worked very closely with us on pricing. Highly recommend their professionalism .

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience!

    I worked with Justin Reid on the purchase of my new GLS. Very knowledgeable and helpful. He went above and beyond to make sure everything went smo...


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    I worked with Justin Reid on the purchase of my new GLS. Very knowledgeable and helpful. He went above and beyond to make sure everything went smoothly!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • great experience for my sl55

    Had a great experience with my sl55, had new filters replaced and my advisor Jeremiah took great care of me. The service manager also came out and...


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    Had a great experience with my sl55, had new filters replaced and my advisor Jeremiah took great care of me. The service manager also came out and admire my car and to chat for awhile. Great experience with both.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • I'd go some where else!

    Napleton in loves park needs to work on their service I took in my 2016 Honda Pilot to be serviced to be greated by rude workers. The lady who sol...

    Dealer Response

    Good morning, Ms.Ramos Thanks so very much for reaching out to Napleton in Loves Park, via the Cars.com review, regarding your concern of our ser...


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    Napleton in loves park needs to work on their service I took in my 2016 Honda Pilot to be serviced to be greated by rude workers. The lady who sold me my vehicle was rude after we had finalized the purchase she didn't keep in touch or send me my warranty or checks I was supposed to receive from the trade in deal she was so unprofessional I will never go back after purchasing my pilot I looked around and realized I over paid 6 thousand for my vehicle so I recommend to find a better deal else where these vehicles or so over priced!!

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Good morning, Ms.Ramos Thanks so very much for reaching out to Napleton in Loves Park, via the Cars.com review, regarding your concern of our service department, your purchase of the 2016 Honda Pilot, the pricing, and the salesperson who assisted you. Would you have a good phone number in which I can reach out to you today to go over your concerns? We pride ourselves, here at Napleton, on our customer service and transparency in how we conduct our business. Our reviews from our customer's traditionally come in the 4-5% "highly satisfied" with their experience, so you can only imagine when we receive a 1 "star" rating from a customer how concerning this is to our management team. I may be reached at: 815.636.6600 and would like to take a bit of your time to fully understand your concerns and do everything possible to remedy them today. I look forward to our conversation and thank you early for reaching out to me, directly, or in providing your contact phone so I may reach out to you immediately. Our #goal is 100% satisfied from every single customer, with every single transaction we do here. Please allow me to personally get involved today. You are very important to us at Napleton in Loves Park! Warmest Regards, Deb Lyons Customer Service Manager


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  • amazing service!

    I made an appointment to look at a vehicle through Kristi Frederick over the phone. She was able to get me in with a sales person in the approxima...


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    I made an appointment to look at a vehicle through Kristi Frederick over the phone. She was able to get me in with a sales person in the approximate time I might be there even though I couldn't commit to an exact time, and she made it very easy and convenient. She was friendly, outgoing, and very professional! When I arrived, she greeted me at the door and immediately introduce me to my sales person, Shaun Corirossi. Both he and Kristi appeared very well kept and professional looking, making myself and my husband at ease and confident. She made sure we were comfortable and settled in with Shaun before departing. Shaun was fantastic. He was very patient, and he showed us several vehicles that would suit our needs. He even allowed slightly extended test drives so my husband and I could both drive the vehicles. He was also very friendly with our kids and helped try to keep them entertained. The only thing I would suggest to this dealership would be setting up some kind of kids play area. Car shopping is a long process, and if there was an area with Legos, coloring books, tv, etc, it would be much less stressful for the parents. Overall wonderful experience and we will definitely be back next time we're in the market!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • You want a smooth buying process, shop Napleton's

    The process for buying a vehicle was very difficult for me. I went to multiple dealerships which none made me feel comfortable with buying a vehic...


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    The process for buying a vehicle was very difficult for me. I went to multiple dealerships which none made me feel comfortable with buying a vehicle from them. Luckily I landed at Napleton's with Victor and Rob! They made me very comfortable during the process. I was able to ask questions without feeling like I was being a bother. When I hit a stumbling block, Victor and Rob did a good job moving it out the way! If you are looking to purchase a vehicle I highly recommend Victor and Rob at Napleton's.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Amazing Experience!

    I have had many interactions with Napleton Autowerks, Loves Park over the last few years. Each experience is always a great one. I've worked with ...


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    I have had many interactions with Napleton Autowerks, Loves Park over the last few years. Each experience is always a great one. I've worked with Gary Heckman and Cary Proper, each have gone above and beyond to give me a great experience, as well as, ensuring my repairs/maintenance are done in a timely fashion and with great quality. I would highly recommend anyone who owns an Audi, Mercedes, Jaguar, or Honda to allow them to meet your vehicle needs! When you go into service, ask for Cary or Gary and they'll take care of you!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service

    I recently purchased a Used Odyssey. Vanessa had been following me for atleast 2 months before finding our families perfect vehicle. Every time sh...


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    I recently purchased a Used Odyssey. Vanessa had been following me for atleast 2 months before finding our families perfect vehicle. Every time she got one in she let me know. All of our questions were answered promptly. If you are looking for a vehicle contact her and she will make sure you are taken care of.. Once we arrived nothing but top of the lince service from our salesman all the way to management. Best decision we made was to wait to find our vehicle. We will be searching for a vehicle again soon and we will use them! Thank you Napleton Tean

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Elite Status

    12 years ago, I was introduced to Napleton Auto Werks for a new car for my wife. Our first experience has been the same as our last one, which was...


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    12 years ago, I was introduced to Napleton Auto Werks for a new car for my wife. Our first experience has been the same as our last one, which was just last week. During those years and 7 vehicles later, we have visited for scheduled maintenance, unexpected mishaps (not any fault on the Dealership behalf), Sales, Parts purchases, etc. and I have yet to be even slightly disappointed by the staff at Napleton. We have had the opportunity to meet and or work with numerous personnel, Management to Valet and you are treated exceptionally well. I have never experienced this from any other dealership and I have worked with many. The Service Team at Napleton Auto Werks are truly of ELITE STATUS. Cary, Gary and Ky are true assets. They all are committed to the Dealership and it show's. This group of gentlemen demonstrate, Courtesy, Knowledge, Professionalism and just enjoyable to converse with. A extra note on Ky. Last week we dropped two vehicles off for scheduled maintenance and during a conversation with Ky about the thought of a new vehicle, he quickly changed our loaner to that model for my wife to drive. Long story short, That actually resulted in a new car sale a couple of days later. The Sales and Finance, John, Luis and Nate understand there customers and provide this for you. Again more high quality personnel at Napletons Auto Werks. Over the years, my entire family have experienced the Napleton Team and if you are truly looking to work with an ELITE TEAM, look no further they are right here. We Thank and appreciate you for being the team you are. This is what an ELITE STATUS Dealership should be.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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