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Went in looking for a new or used Acura. Was upfront with my needs and my specific credit/down payment. No matter what I said they just pushed the agenda... for how they like to sell cars and ignored my actual needs.
Timothy, we are so sorry to hear that you had a negative experience at Acura of Berlin. Although we strive to make sure that every guest leaves feelin...g satisfied, there are some instances where we are not able to accomplish our customers goals . Please feel free to contact me at 860-829-3780, as we would love to hear more about any outstanding issues that remain and do everything we possibly could to regain your business. I look forward to hearing from you. Sincerely, Tony Braglia, General Manager
Asked if my car was under warranty for a service was told “oh we’ll check on it” diaged the issue and then told me car was not under... warranty. When I asked the response was “everyone pays the diag fee even new cars because animals might be in them...?” What? Had to pay 130.00 fee for absolutely nothing. I was lied to all around. Every time I come either service or managers lie about the most ridiculous things. This was the last straw. I will not buy another car here and will not bring my car here for service. I recommend the same for others. Save your stress, being lied to, and being treated like you lack common sense. Go somewhere else like I am.
We appreciate the honest feedback regarding your visit to our dealership. We never want our guests to feel as though they have been mistreated and str...ive to provide a comfortable and satisfactory experience. In order to continue to improve our guest services, I would like to opportunity to speak with you about any outstanding issues that remain unresolved. Please, feel free to contact me at 860-829-3780 at your earliest convenience. I look forward to hearing from and gaining your loyalty once again. Sincerely, Tony Braglia, General Manager
This is the second Acura I have bought from this dealer and was happy to find out they are still a very fine dealership to work with. The process of buying... could not have gone any smoother
We're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that we cou...ld meet your needs. At Acura of Berlin, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best, Tony Braglia| General Manager | Bragliat@executiveag.com
Just purchased a 2019 RDX, love it. Great place to do business. Easton Lawson, my sales consultant made sure I got the car I wanted, test drove the cars... I was interested in and followed up after the purchase making sure I was happy with the vehicle and was getting familiar with all it's features and tech. Well done Berlin Acura.
Jessica has great communication skills, well spoken, kept us up to date, willing to listen to our concerns. Walk us through the buying process in a... timely manner.
Worked with sales associate Jerry at Acura of Berlin My experience with Jerry has been so good that this is the third Acura I have worked with him on
Tom, thank you for your loyalty! We are so glad that Jerry has been able to help you with your new lease. We hope to continue to work with you in the ...future!
This is the 4th car we've purchased/leased at Acura of Berlin. The entire team from sales to service have always been extremely friendly and helpful.
Marie, thank you so much for your loyalty! We are so glad that you have enjoyed your experience with us. We hope to continue to work with you in the f...uture.
Easton was excellent. The service to buy my car was quick and professional. Love the car I purchased and had a great experience buying it at Berlin Acura.
We are pleased to hear that we provided such a smooth sales process for your car purchase! We appreciate you taking the time to share your positive ex...perience with us. Enjoy your purchase!
We recently bought our 2019 RDX at Acura of Berlin. We love the car but we also appreciate the experience of buying it in Acura of Berlin. The facility... is terrific and everyone was helpful and friendly. We never felt rushed or intimidated. Most of all our sales person Easton Lawson was terrific. He answered all our questions, kept us up to date on when the car would be at the dealership, made suggestions but didn’t over pressure us. Since we picked up our RDX he has made numerous calls to make sure that everything was going well. He even set up another time to go over the many aspects of the vehicle. It was such a pleasant experience to have his support. He was not only friendly but patient, very knowledgeable, and understanding.
Thanks for the great review! We're glad you enjoyed your experience with us. We pride ourselves on our staff being friendly, and we always try to... make our customers feel comfortable. It's great to hear that you enjoyed your interactions with Easton. We'll pass along the kind words you said about our staff.
My husband and I stopped in at Acura of Berlin a few weeks ago, looking for a new car. We were greeted by Moises. The professionalism was astonishing as... we had gone to a few other dealerships prior in the day and not ONE person came out. His patience and personality were key to us deciding to move forward with Acura of Berlin. We were looking at used Cars, but after meeting with Andres and discussing finances we found it best to go with a 2018 lease. The dealership was technically closed, but Andres continued talking to us and we went on a test drive with a 2018 Acura MDX. We not only fell in love with the car, but also the dealership!! I have recommended them to any one that listens when I discuss my new car!! They went over and beyond!!! A++ service!!!
Jackie, thank you for the amazing 5-star review! We are happy to hear that our team was able to give you the best car-buying experience around. We hop...e that you enjoy your 2018 Acura MDX!