Gallagher Buick GMC

3.5 out of 5 (3.5) 116 reviews

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Reviews

3.5 out of 5 3.5
116 lifetime reviews.
  • Fantasic Customer Service and Buy Process
    February 1, 2013

    In September of 2012 we were starting to look for a new car to replace my 2003 Ion. We visited several dealers and just happened to stop at Gallaher o...n a Sunday afternoon. We live in New Britain and we knew people who have bought cars years ago, but nothing recently. But we were close by so we figured, why not, let's stop and see what they have. So after looking at the Terrain, we decided to go back the next day and visit the showroom. We never really thought that the very next day we would be back there again leasing a 2012 Terrain. The salesperson(Fred) was fantastic. Everyone was pheasant and helpful. Frank the finance guy found us several discounts that we were not aware of. So now fast forward to Jan 2013. We are now looking for something to replace our 2007 Saturn Outlook. Again we had no idea what we wanted. Let's call Fred, next thing you know, 3 days later we are in a pre-paid lease on a 2013 Vernano. Fantastic deal, everyone went out of their way for us. We could not be happier with both of our purchases. Would be go back, yes, we would not go to any other dealer. See you guys in 2 years.

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Ron, Thanks for your comments, we appreciate the business very much and are so glad you came back for the Verano. Enjoy the car and we will see you ...soon!


  • 4.0 out of 5
    Satisfied Buyer
    April 15, 2018

    In March 2018…I visited Gallagher Buick-GMC in New Britain, Connecticut in search of a pre-owned SUV. I was greeted by Fred S. and looked at availabl...e vehicles on the lot. Found an SUV that I liked…took a test drive and Fred graciously offered to let me take it home overnight. The rest is History…purchased it without hassle in less than a week. The folks at Gallagher’s are pro’s…friendly, knowledgeable and good to their word. I will consider them again and recommend that you do the same...you will not be disappointed. Thank you Team Gallagher! J.R. - Danbury, CT

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the great 4-star rating! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for ta...king the time to let us know how we're doing.


  • 1.0 out of 5
    Worst body shop
    March 18, 2018

    Worst auto body shop , bought in gmc yukon after accident , because I figured a gmc dealership would fix my truck right, after picking up truck and bo...ught home noticed lower panels were not painted had to bring back three times and car stayed in dealership for one month and still whenever it rains the door leaks, and the paint on door has started to chip, I could have bought my truck to a backyard mechanic and got the body work fixed better, the explanation I got was that they are very busy and the auto body tech working on my truck was still training, worst , worst and I repeat worst auto body work ever done any of my cars

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like to be able... to address your issues, please contact Kyle Bradt or Mike Gallagher so your concerns can be handled. Please reach out to us at (860) 229-4881 so we may assist you in moving forward towards a resolution.


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Gallagher Buick GMC
325 Columbus Blvd. New Britain, CT 06051
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