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Used 877-865-1544 Email Dealer
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Reviews

Average Ratings

4.8
110 lifetime reviews.
  • Fantasic Customer Service and Buy Process

    In September of 2012 we were starting to look for a new car to replace my 2003 Ion. We visited several dealers and just happened to stop at Gallah...

    Dealer Response

    Ron, Thanks for your comments, we appreciate the business very much and are so glad you came back for the Verano. Enjoy the car and we will see ...


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    In September of 2012 we were starting to look for a new car to replace my 2003 Ion. We visited several dealers and just happened to stop at Gallaher on a Sunday afternoon. We live in New Britain and we knew people who have bought cars years ago, but nothing recently. But we were close by so we figured, why not, let's stop and see what they have. So after looking at the Terrain, we decided to go back the next day and visit the showroom. We never really thought that the very next day we would be back there again leasing a 2012 Terrain. The salesperson(Fred) was fantastic. Everyone was pheasant and helpful. Frank the finance guy found us several discounts that we were not aware of. So now fast forward to Jan 2013. We are now looking for something to replace our 2007 Saturn Outlook. Again we had no idea what we wanted. Let's call Fred, next thing you know, 3 days later we are in a pre-paid lease on a 2013 Vernano. Fantastic deal, everyone went out of their way for us. We could not be happier with both of our purchases. Would be go back, yes, we would not go to any other dealer. See you guys in 2 years.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Ron, Thanks for your comments, we appreciate the business very much and are so glad you came back for the Verano. Enjoy the car and we will see you soon!


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  • Potential buyer

    Sales person was very informative and a pleasure to work with!

    Dealer Response

    Thank you, Cheryl, for reaching out to us. Your opinion plays an integral part in our customer service. You really made our day today.


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    Sales person was very informative and a pleasure to work with!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you, Cheryl, for reaching out to us. Your opinion plays an integral part in our customer service. You really made our day today.


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  • veteran Customer

    I brought my malibu in for a service at 2pm and couldn't get a diagnostic same day I had to miss work because of it. If I would have known this I ...

    Dealer Response

    Mark, we regret that you had a negative experience with us but are glad you brought this to our attention. We strive to maintain excellent busines...


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    I brought my malibu in for a service at 2pm and couldn't get a diagnostic same day I had to miss work because of it. If I would have known this I would have brought it in the morning. I have a service warranty and they couldn't even at least do a diagnostic so my coverage could be effective same day and I didn't have to miss work. Waiting room is way too small

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Mark, we regret that you had a negative experience with us but are glad you brought this to our attention. We strive to maintain excellent business relations at Gallagher Buick GMC. Please call our Service Manager, Kyle Bradt, at 860-893-1992 to discuss ways we can work towards resolving this matter to your satisfaction. We look forward to hearing from you soon.


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  • Excellent customer service

    My sales man was Frank from New Britain Gallagher GMC. He made the process so easy and simple. Definitely recommend Frank to anyone looking for a ...

    Dealer Response

    We appreciate your kind words. Our team strives to create a relaxing environment where customers can truly find the right match based on preferenc...


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    My sales man was Frank from New Britain Gallagher GMC. He made the process so easy and simple. Definitely recommend Frank to anyone looking for a car. He helped me find exactly what I wanted, and actually listened to what I said I needed. He is very easy to get a hold of and super easy to talk to! He is an awesome sales man. I won't talk to anyone else if I have questions. Definitely recommend this place!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate your kind words. Our team strives to create a relaxing environment where customers can truly find the right match based on preference and budget. It's great to hear that you received this promise. If there's anything else that you need, please don't hesitate to give us a call!


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  • Very happy with experience here, overall great!

    Went for use truck market, happen to have vehicle of interest / Frank P was extremely patient and helped me through the process with eez. Also was...


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    Went for use truck market, happen to have vehicle of interest / Frank P was extremely patient and helped me through the process with eez. Also was suprised by oppertunity of options and all!! everybody there was pleasant ( Chris/Murray) Would deffinelty recommend to friends and will give them future business , thanks again! Frank jr.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Car was sold when I arrived......

    I had been communicating with a salesman via email. He knew I was on my way up to the dealership, which was more than one hour from my home. He wa...

    Dealer Response

    HI Barbara, we're disappointed to hear about your negative sales experience. Still we appreciate you bringing this matter to our attention. This i...


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    I had been communicating with a salesman via email. He knew I was on my way up to the dealership, which was more than one hour from my home. He wasn't there when I arrived and the vehicle I was interested in was parked out front. Someone in the dealership told me my salesman would be back in a few minutes....in the meantime a family sat in the vehicle and then went and purchased it right in front of me. My salesman knew nothing of the sale to the other family....okay, things happen, I was willing to give this guy another chance. He told me he'd call me in a day or two with a new vehicle....it's been two weeks and I have not heard from him.....will never give this place my business!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    HI Barbara, we're disappointed to hear about your negative sales experience. Still we appreciate you bringing this matter to our attention. This is certainly not how we strive to operate. Perhaps there was a miscommunication. Please allow us the opportunity to make this right. If you're willing, reach out to Kyle Bradt at 860-893-1992 so that we may help turn your negative experience around. We hope to hear from you.


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  • Extremely Easy Car Buying Experience

    I needed a new truck for my business and Gallagher had the best deals. When I went to the dealership everyone was friendly and helpful. We were in...


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    I needed a new truck for my business and Gallagher had the best deals. When I went to the dealership everyone was friendly and helpful. We were in and out with our new truck after just two visits. Ron and Chris were the people who helped us, the were great.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • good service

    There were no problems and everyone is always very friendly and efficient.


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    There were no problems and everyone is always very friendly and efficient.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent Service

    Excellent service and clear report of work done. I will continue to have service done at Gallagher Buick/GMC for my Acadia.


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    Excellent service and clear report of work done. I will continue to have service done at Gallagher Buick/GMC for my Acadia.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent Service

    As usual Kyle and the service team were a huge help. I had a concern with my Lacrosse that I needed checked. They got me with very short notice ...


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    As usual Kyle and the service team were a huge help. I had a concern with my Lacrosse that I needed checked. They got me with very short notice and checked my concern. It should also be noted Kyle had a loaner car waiting for me (in case they needed my car for the day) I was in and out of the service dept in 45 minutes... This is just one of the many reasons why I have purchased or leased 5 new vehicles since 2001.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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