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Reviews

Average Ratings

4.8
55 lifetime reviews.
  • Overall great experience!!!

    As soon as I got to dealership I was greeted and welcomed by professionalism all over the board. I personally dealt with Allen Nelson who made the...


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    As soon as I got to dealership I was greeted and welcomed by professionalism all over the board. I personally dealt with Allen Nelson who made the experience that much better. His great attitude and personality made me want to get a car through him and of course he found me a perfect 2008 Impreza wrx that fit my needs. I can't thanks him and the rest of the dealership enough. I see another purchase there in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Purchase vehicle

    After speaking with Stephanie over the phone she set up a Saturday morning on the 21st. Very nice and helpful. I met with David Jones also helpfu...


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    After speaking with Stephanie over the phone she set up a Saturday morning on the 21st. Very nice and helpful. I met with David Jones also helpful and very knowledgeable told him what kind of vehicle I was looking for took a test drive filled out paper work left with the vehicle that day.could not have been easier.also delt with Cathy and Yvonne.Both were also very nice and helpful. I would recommend this dealership 100percent very happy customer. Lorie fortin

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great staff, services and deal!!

    Drove 3 hours to inquire about a car, gave me a great price and a great deal on the extended warranty!


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    Drove 3 hours to inquire about a car, gave me a great price and a great deal on the extended warranty!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • I always enjoy my time @ Suburban Subaru

    Jim Sydoriak was great and very easy to work with! I have purchased 4 cars a Suburban and would recommend them to anyone. I have sent many peopl...


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    Jim Sydoriak was great and very easy to work with! I have purchased 4 cars a Suburban and would recommend them to anyone. I have sent many people there.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Jim Sydoriak

    Jim Sydoriak was very helpful in helping me, he always return my calls, and new alot about the vehicle I was looking at. And when I got stuck in a...


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    Jim Sydoriak was very helpful in helping me, he always return my calls, and new alot about the vehicle I was looking at. And when I got stuck in a huge traffic jam, an came a hour late for my appt I still was seen as soon as I walk in the door. THANK YOU FOR ALL YOUR HELP!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • First Impressions lasting impressions

    Liked the idea of express oil change service. Arrived at dealership for oil change and tire rotation. Service folks were prompt and courteous an...


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    Liked the idea of express oil change service. Arrived at dealership for oil change and tire rotation. Service folks were prompt and courteous and my car was taken into the service area quickly. I was told by my assigned service writer that the oil change and tire rotation would take 40 minutes. I never saw that person again. After waiting about one hour and 45 minutes I finally had enough and inquired with a second service writer about the status of my car. He said he would check and that he had heard of a problem with a car same model as the one I brought in?? I waited an additional 15 minutes and watched as the service person who said he would check my car walked by me twice attending to other customer's service needs. On his third pass I stopped him and asked for the status of my car. He said they were finishing up and that the car would be ready momentarily. I asked him what took so long for the oil change and tire rotation and he replied because the express area was full to capacity my car had been brought to their full service facility next building over. His tone was less than customer friendly. Shortly thereafter a third service person brought out the paperwork and I was then on my merry way, two hours and fifteen minutes after I had arrived. Ridiculous! Never again.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great experience

    Jim Sydoriak was great and very easy to work with! I love my new Impreza!


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    Jim Sydoriak was great and very easy to work with! I love my new Impreza!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Great Service

    Jim Sydoriak was great! he helped me with the purchase of my first new car, he got me qualified and secured a car that met my needs. Would recommend


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    Jim Sydoriak was great! he helped me with the purchase of my first new car, he got me qualified and secured a car that met my needs. Would recommend

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Sales Agent!

    I wrote a review earlier but forgot to mention the individuals at Suburban Subaru who were really terrific to work with. Bill Kasmarzyk (sales age...


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    I wrote a review earlier but forgot to mention the individuals at Suburban Subaru who were really terrific to work with. Bill Kasmarzyk (sales agent), Randolfo (manager) and Rick (service) have been courteous, informative, and patient during the sales process. Bill searched a large inventory base to find the car I wanted- color and packages. He kept me informed about the timing from selection to purchase. He was straight forward and helpful explaining all the different features, starting on one side of the steering column and dashboard and moving straight across to the really FUN navigation and music screen... He followed up with a no-pressure phone call after the purchase. I feel that I can call and ask Bill or the service department about any questions I have about the car. Randolfo made the purchase process about as painless as one could. He is very nice, and like Bill, straight forward and answered all of my questions. I felt that all of my questions and concerns were important and deserved an answer. I felt that I was buying the car I wanted and that the dealership is committed to keeping my car on the road. It is easy to make appointments online AND when I call into the dealership the call is answered promptly and the call is transferred quickly to the right person. The people who greet visitors are delightful- smiling, cheerful and helpful. The Legacy is a GREAT car to drive. I am so glad I went to Suburban to purchase my 'dream car'.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Service

    Every time I visited the show room I was greeted and treated with courtesy. When I call I am put through promptly to the sales agent. I never felt...


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    Every time I visited the show room I was greeted and treated with courtesy. When I call I am put through promptly to the sales agent. I never felt pressured to 'make the deal' or to buy a car that the dealership wanted to get off of the lot. It was a very nice experience to buy a car there!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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