Gale Toyota/Scion Hours
At Gale Toyota we strive to provide outstanding professional service in all areas of our automotive dealership. We are p
roud to present Toyota models and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for that certain Camry, Corolla, Prius, RAV4, Tacoma or Sienna? We will do everything it takes to get you that model equipped with the features you desire. Gale Toyota has one of Connecticut's largest selections of New Toyota models, Used Toyota CT and Certified Pre-Owned Toyota vehicles.
"A Family owned Toyota Dealer serving Connecticut and Massachusetts for 45 consecutive years!"
Oil, Filter Change
$24.95 and up*
Wheel Alignment (FWD)
$99 and up*
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We have leased two Toyota's from them and the sales and service dept shows ZERO CUSTOMER SERVICE I called in to make an appointment for my 2014 Toyota... RAV4 and had requested a loaner vehicle. They said they don't give loaner cars, but my RAV4 needed service as the trunk power door is not working, breaking system needs to be checked and the glove compartment is not locking, but at the time of leasing my cars from them, they promised us things; such as, when we drop off the car for service, they will provide a loaner car. I had spoken to the sales lady named Barbara two weeks ago regarding service and a loaner car. She had told me the service manager, Rich, would call me, but I have not heard from him. Unfortunately, I will be taking my business elsewhere. Service dept. has bad service ,they don't care about their csutomers
Mr. Patel, while you are entitled to your own opinion, your review of the Gale Toyota sales and service departments includes false statements and we f...eel it is extremely unfair. We always treat our customers with the respect they deserve and our employees appreciate working with customers that practice the same respect. We feel that we have treated you quite well and we wish you all the best in finding a new service provider for your vehicle.
This is the second issue dealing with Gale Toyota's service dept. First issue was they did not do everything they told me they did on my 5000 service.... When I ask if they did everything for my 5000 service I was told yes. Then they offered me a free 5000 service for not doing what they were suppose to do on the previous service. I go back in yesterday for another 5000 service. This was my free service they offered me. I get home I find grease finger prints on my passenger side door handle, same on the right and left front fenders, also grease prints on my hood and grill area along with two fresh chips in the paint on the top of my left front fender right where some of the finger prints were. This is a WHITE truck how can't you see grease finger prints on it. I reported it to the dealership. I received a call from the so called service manager Richard Golden this morning. He said I should of brought the truck back so he could wipe the finger prints off. Pretty stupid thing to say to a customer when I live 15 miles from the dealership one way. What happen with doing a good job the first time. Richard was more concerned about defending his service techs than he was to anything I had to say. I asked what did I do to get this kind of service from Gale Toyota. Then I figured it out. I went back and gave them a second chance. Poor service work and very poor customer relations from there so called service manager. Oh and by the way you don't have a low enough rating on your chart below to rate this dealership service dept. I have lost total faith in this dealership. Its sad because it makes everyone at the dealership look bad. Who can you trust anymore? It's certainly not Gale Toyota's service dept.
After having a dramtic experience with my previous car catching fire, I was caught in the market of buying a new car unexpectedly. I test drove a few different... vehicles including the Nissan Maxima, Chevy Impala, Subaru Legacy, Ford Tourus the Honda Accord, and of course the Camry XSE. I love the Camry, but that isnt the only reason why I bought it. I bought it because Barbara and Mike were fantastic. Not only did they make the car buying experience seem simple, but answered all my questions, reviewed all the product knowledge of the car with me, and worked with me to get everything financed easily and quickly. A very warm thank you to them both. I highly recommend them to everyone looking to buy a new car.
Thanks for taking a moment to share your experience at Gale Toyota. Enjoy your new Camry!
Craig Blatter provided horrible customer service and i will highly recommend anyone shopping for a new or used Toyota to look elsewhere. Shopping at Gale... Toyota was a hige mistake
well this review took me a long time to write and it's because i don't usually like to talk bad about anyone but... I purchased a car from them on august... 31 2017 and it's January 1 of 2018 and the car needs a lot of work done to it.. only 4 months ?? i spent 13,000 on a car and have to put in a few thousand dollars 4 months later ?? when i got it i had to go back and get an axle fixed and guess what they didn't fix it and managed to avoid the noise it makes when it's bad and you take a sharp turn.. They supposedly took it to the Subaru dealer and fixed it but now both axles are broken and i have to come out of my pocket to fix it on top of the 13,000 i payed for the car.. Another thing is the rubber that goes around the inside of the door. came a month after i had the car and that's after the 2-3 weeks they had my car for repairs after i purchased it... Last thing is my wheel bearing sounds like i'm in an airplane it's so loud.. when i asked why the car sounds like that when i first bought it the salesman said that's how Subarus sound and me not knowing much about car thought it was fine until i took it to a Subaru dealer near me and they told me everything that was wrong with my car and let me test drive the same car from their dealership... I'm super pissed about all of this and just want to prevent anyone going there and getting ripped off.... oh and i had a few free oil changes and haven't gone back to get them I've paid for the oil changes I've gotten just to avoid any more problems with this dealership... super unprofessional
I closed a deal for a 2018 Avalon Limited but they came back and said they would not do the door edge guards that were previously agreed on. I told the... sales person that this was nickel and dime tactics and I would take my business elsewhere. Within 30 seconds they said OK that would do the Toyota door edge guards. So what went wrong, they had a company come in and put on the body side molding and the door edge guards. When I picked up the car they showed me the door edge guards that were a clear plastic strips running down the edge of each door. Within a week one of them started coming off the door so I went on Toyota's web site and found that these were not Toyota's edge guards. They should been Toyota's metal color coordinated edge guards but instead they were CHEAP plastic film strips that were put on most likely for free or no more that a couple of dollars their cost. A pretty crappy tacit for a car costing over $40,000. I sent them the below email (I removed the salesman name): "Salesman, after one the door edge guards started peeling off I went on line to look at the official Toyota edge guards. Guess what I found out, the stuff you guys put on my car was not the real Toyota edge guards, rather some cheap clear thin plastic crap. Very disappointed that Gale Toyota would pull such a stunt and try to beat a customer out of a $75.00 your cost item! This is what it should have been: ??? Thermoplastic-coated stainless steel is precisely matched to the exterior finish ??? Compression-fitted to door edge contours ??? Blend seamlessly to complement exterior styling I am think about going straight to Toyota and complain, this is the ninth Toyota I have purchased, the third from Gale and it will be the last I buy from Gale. By the way Salesman, you knew those were not the real door edge guards (at least you should have), why did you let them pull that crap on one of your repeat customers?" I did get a call from the salesman the following day and he tried to defend their actions saying the ones they put on should not have been peeling of and maybe it was because it was a humid day when they put them on. They also offered to get the real Toyota ones in and get them installed. I reiterated they had tried to cheat the customer and not to try to defend the actions they took. I also declined their offer to attempt to correct the situation since I never intend to do any further business with them.
I want to give my sales man a big thank you from the time I walked till we drove away with our gmc truck he was the sweetest guy his name was Bob kittle... helped my husband and I Thank so much ...
I recently purchased a car from Gale Toyota. I couldn't have been more pleased about the purchase and the process. I dealt with Bob K and he was awesome.... I went in alone to check out a SUV. I went for a ride with Bob and explained that I wanted to see if I liked the car but wanted to have my wife come back with me. There was no pressure. I was allowed to leave without being hassled. I returned a few days later and made the purchase. Everyone that I dealt with was terrific. I definitely would recommend this dealer if you are looking at Toyotas and ask for Bob for sure.
Horrible dishonest sales team, they distracted you with many good things so you can sign your financing papers and nail you with a high interest rate no... name bank. When you started to question about it, they blame you for signing the papers and gave you a nasty attitude. Please don't waste your hard working money on this dealership
I had one of the most friendly welcomes when I went to the dealership. Chelsea Chittick was my sales Rep. She made me feel very comfortable. She talked... to me as if she was my friend than a dealer that just wanted me to buy a new car. I would recommend Gale Toyota and Chelsea Don