Reviews

4.1 out of 5 4.1
40 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 11, 2018

    I got you appointment right away, they even cleaned inside my car and washed it also. Very friendly people, there was free coffee and T.V. While I waited,... the wait wasn't dry long, happy I taken my car there for service

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 22, 2018

    I love Michael KIA when I leased my vehicle never thought I would drive a KIA I absolutely LOVE my 2017 Sportage Look forward to lease renewal.I always... service my KIA with the service department which I love.They know who I am always efficient I plan to be a life time customer it's always easier as well as comfortable to buy/ and or lease as well as have services done when you feel like they are not only doing their job but care about you as a customer and what you like and dislike, and can recognize who you are the instant u walk thru their door...Love you guys!!! See you again soon

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 28, 2018

    Our search for aKia started with other dealerships before we went to Michael Kia in Groton. Even though it was not as close to our home as other dealerships... we felt the treatment and service we received at this dealership was comfortable and the best and ultimately we feel the best deal. Our sales person, Rick Novak was personable, professional and we felt very honest answering any questions we had. Our experience buying this car turned out to be a very positive experience for us-which was a very pleasant suprise. Thanks to Rick,Brian,Jillian, Derek and all the staff we met at Michael Kia

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We hope to hear from you again.

  • 1.0 out of 5
    June 25, 2018

    Walked in the door to a very unprofessional so called sales manager Mario!!! Was looking at a used Jeep that I was told just came in the other day that... was not the case it has been there over a week and was being used as a personal vehicle!! Was not ready at all!! It was gross inside!! Was told it was not test drive ready when we already had an appointment for it!! Mario was very rude and unprofessional. I have never been treated like that ever!! And they hit my credit with out my Permission!! I did not give them any information!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Sorry your time with us was not positive.

  • 1.0 out of 5
    June 2, 2018

    All I asked for was a botyom line price only to have the GM call me back in a short 2 mins call and attack me .Like literally attack me and used the most... condescending tone ever. I expressed I was being ripped over by another dealership and he felt it was grounds to attack wow I had cash coming in to buy on the spot .ok it leaves one to wonder how you made it to a GM being AAOle to customers

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    I am sure this is a mix up of sorts.

  • 5.0 out of 5
    June 2, 2018

    If it wasn’t for Mario ,Brian and valerie I wouldn’t know what to do they went above and beyond there service for me great job

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Great news, we love to help.

  • 1.0 out of 5
    May 3, 2018

    After having the car for 4 days i realized that the check engine light didnt seem right, well i was right, after contacting a mechanic it looks like the... light has been covered up so you cant tell if the light is on!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are sorry your experience was less than great.

  • 5.0 out of 5
    February 18, 2018

    Great dealership to do business with. Straight forward dealer and a laid back environment. The manager Mario was easy to work with. I would highly suggest... this dealership to anyone interested in a new car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You

  • 5.0 out of 5
    October 11, 2017

    We recently traded our truck in and it was one of the most hassle free experiences we have had in dealing with car buying. The staff at Michaels are professional,... courteous and knowledgeable. They go the extra mile to add a personal touch. All were wonderful to deal with. A special shout out to the sales manager”Super Mario” for going the extra mile. We are from out of state and would not hesitate to make the long drive to do business with Mario and his team in the future.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Diana and Joe, thank you for your positive review. We appreciate our customers, especially those who go out of their way to travel to us. We're alw...ays glad to hear that we reached our high standards of customer service. Please let us know if we can help you again in the future. Enjoy your vehicle!

  • 5.0 out of 5
    August 26, 2017

    Michael Kia of Groton, Connecticut is the place to go for all your Kia car needs. Great people great service and a great buying experience! No pressure... at all¿

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your purchase! We're glad you had a great buying experience without any pressure. We truly appreciate your business and the recomme...ndation.

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