Michael Kia

(5.0) 32 reviews

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32 lifetime reviews.
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  • 2017 Kia Soul

    Michael Kia of Groton, Connecticut is the place to go for all your Kia car needs. Great people great service and a great buying experience! No pressu

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    re at all¿

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your purchase! We're glad you had a great buying experience without any pressure. We truly appreciate your business and the recomme

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    ndation.


  • Outstanding service

    We recently traded our truck in and it was one of the most hassle free experiences we have had in dealing with car buying. The staff at Michaels are p

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    rofessional, courteous and knowledgeable. They go the extra mile to add a personal touch. All were wonderful to deal with. A special shout out to the sales manager”Super Mario” for going the extra mile. We are from out of state and would not hesitate to make the long drive to do business with Mario and his team in the future.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Diana and Joe, thank you for your positive review. We appreciate our customers, especially those who go out of their way to travel to us. We're alw

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    ays glad to hear that we reached our high standards of customer service. Please let us know if we can help you again in the future. Enjoy your vehicle!


  • Review Dealership

    What a great place to purchase a car! My initial choice was to lease for 3yrs, but it turned out it would cost just as much if I purchased it! Leslie,

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    Ajaye, Mario, and Jill made this a dream experience for me. Within a few short hours, I gave up my '99 Corolla (yep you read that right!) for a brand new 2017 Kia Soul and driving off the lot with my dog Gizmo! Thank You everyone! I'll be spreading the word around! Great people and great service and 0 pressure!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your great review, Laura! We are thrilled to hear that you were pleased with your service and are enjoying your new Kia Soul! We

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    can't wait to see you again!


  • Happy!

    I didn't intend to purchase/lease a new vehicle but since my previous Kia Optima was 5 1/2 yrs old, I figured it was time to trade before it lost too

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    much value. I was steered toward a lease and very happy I did. The new vehicle is a 2017 Sportage and has every option I specified as necessary. Justin Buchanan did a lot of work to make it a good fit for me financially. Service in my previous Kia had always been superior and the staff is the BEST!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, Kathy! We're glad to see that you had a five-star experience at our dealership. Congratulations on your new Optima!


  • Server

    Mario, Ryan, Al, Julian and Leslie made my dream come true today. This, by far, was the best car buying experience I have ever had. Everything went

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    very smooth. This team, in my opinion, deserves 5 stars. Thank you all very much!!! I got the type of car I wanted and the color.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Laurie, thank you for leaving a wonderful review! We are pleased to hear Mario, Ryan, Al, Julian, and Leslie went the extra mile to give you a fantast

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    ic experience. Should you need any further assistance, please feel free to reach out to us. We appreciate your business and hope to see you again in the future.


  • First Kia

    We were recently shopping for a new car and had decided on a Kia Sorento. The staff at Michael Kia including Ryan, Mario and especially our salesman H

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    al Oaks were patient, friendly and helpful. I think we were treated fairly and courteously and we have no complaints. After 2 rounds of "negotiating" the final "out the door" price was fair and comparable to other on-line prices for fair value. They got the model and trim we wanted without unnecessary extras. Most importantly, even though we have only had the car for 2 weeks we love it and it has exceeded our expectations.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your honest feedback! I am happy to hear about your five-star experience with Hal, Ryan, Mario, and the rest of my team. I will be happy

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    to let each one of them know about your review. Thank you for choosing Michael Kia! Should you need anything in the future, please do not hesitate to reach out!


  • Linna Rouquayrol

    Al Fisher was so helpful, as were the other staff members that I dealt with during the process of buying my new Soul. It was so refreshing to deal wi

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    th people who were not pushy, who were up front and honest and who bent over backwards to ensure my comfort. I am thrilled with my new ride, and will definitely be recommending this dealership to anyone in need of a new car! Thank you, Michael Kia, and all of those who made my experience not only painless.... But actually a pleasant one! ¿

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your review! We're delighted to hear that Al and our team were able to provide you with the great service you deserve. We're p

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    roud of going the extra mile for our customers! Congratulations on your new Kia Soul, we hope to see you again!


  • Phenomenal experience.

    From the moment I inquired online to driving away with my car, every person I encountered bent over backwards to make sure I got a good deal and was h

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    appy. Very impressed with the dealership's organization and customer service.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Groton mom

    Thank you michaels kia for helping me get into a great car! My family appreciates the effort you put into helping me make my purchase!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Terrible Customer Service

    This was the worst customer service I had ever had. They were rude, pushy, and every time I tried to say no to car, I got disgusted sighs, glares, and

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    eye rolls. They are by far the worst sales team I have ever encountered. They also refused to give me a moment alone to let me discuss me and my wife's options. We had been warned about this dealership from some other locals, and we should have listened! To top it off, one of the sales team members insulted my wife in front of us, and then proceeded to laugh. We won't be coming back, and we recommend that people don't waste their time.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    We pride ourselves on making every customer feel like an honored guest in our store, Repulsed by Michael Kia, but from your review, it sounds as if we

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    missed the mark completely. Our General Sales Manager Eric Boada would like to speak you about your experience further, and asks that you contact him at (860) 449-1242.


Michael Kia
421 CT-12 Groton, CT 06340
New (860) 451-0592
Used (860) 451-0183
Service (860) 451-0595
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