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Reviews

Average Ratings

4.0
47 lifetime reviews.
  • Bad Sales service. Dont buy from this dealer

    I bought car from you Dealership on 31st Dec 2016. Its Nissan sentra 2011, Black Color. Till now car registration not completed even after 20 days...

    Dealer Response

    Navin, we're concerned to hear about your problem with your car registration. We would appreciate a chance to talk to you about your experience, ...


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    I bought car from you Dealership on 31st Dec 2016. Its Nissan sentra 2011, Black Color. Till now car registration not completed even after 20 days and I have not received any specific date also. I must say this is the worst buying experience I ever faced. I will not recommend anybody to go to this dealer ever.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Navin, we're concerned to hear about your problem with your car registration. We would appreciate a chance to talk to you about your experience, your satisfaction is important to us. Please contact us so we can work on fixing anything that went wrong. -Girard Nissan Team


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  • Great experience buying a car! Will return!

    I recently had a wonderful experience buying from Girard Nissan. I've bought plenty of cars in the past from other dealerships and have had horror...

    Dealer Response

    Nicole, thank you very much for your kinds words and I am very happy to hear that we have consistently taken great care if you and your vehicle's ...


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    I recently had a wonderful experience buying from Girard Nissan. I've bought plenty of cars in the past from other dealerships and have had horror show experiences. Walking into Girard Nissan I felt welcomed and comfortable from day one. I found that they were very upfront about everything...the price of the car and all the fees included...there were no "hidden fees" or unknown charges. Carlo was so helpful and worked with me based on the budget I gave him. He was honest and upfront and went out of his way to meet me at the dealership even on his day off. Girard Nissan made sure that the car I was buying was in perfect condition and even took the time to fix any minor problems and detailed the car before sending me on my way. Thank you for such a pleasant experience...I will definitely be back in the future!! :-)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Nicole, thank you very much for your kinds words and I am very happy to hear that we have consistently taken great care if you and your vehicle's service needs. I will pass along your feedback to Carlo and the rest of the team. Have a great day and we'll see you soon.


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  • Best Body Shop in CT!!

    The Girard Body Shop has consistently proved that they know their stuff! I've, unfortunately, had to have both of my vehicles in for repairs multi...


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    The Girard Body Shop has consistently proved that they know their stuff! I've, unfortunately, had to have both of my vehicles in for repairs multiple times over that last 2 years, but I'm thankful to have such an awesome shop to take care of me. :) The quality of work they provide is second to none, and their professionalism is unparalleled. Their customer service is ALWAYS excellent too! Meredith is extremely pleasant to work with and always keeps me updated with the progress of the repairs. Keith, the manager, is very professional and always takes extra time to make sure that I understand the full scope of the repairs being performed. My vehicles are always ready well before their promised date. Heck, during my most recent visit, my vehicle was ready a FULL week before they said it would be, and it was definitely a pleasant surprise. :D I'm always recommending this body shop to all of my friends and family, and I plan to continue doing business there for all of my collision repair needs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • CARLO CIRILO IS VERY GREAT AT HIS BUSINESS

    OUR SALESMAN CARLO CIRILO IS A VERY NICE AND VERY GREAT AT HIS BUSINESS....


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    OUR SALESMAN CARLO CIRILO IS A VERY NICE AND VERY GREAT AT HIS BUSINESS....

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service & Great people

    This was by far the best. Everyone was so helpful and made sure we had everything we needed they really took care of us. I love this place.


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    This was by far the best. Everyone was so helpful and made sure we had everything we needed they really took care of us. I love this place.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Girard nissan

    Excellent customer service, excellent prices. Highly recommend.


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    Excellent customer service, excellent prices. Highly recommend.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Wonderful service and staff

    Carlos was so kind and helpful. Sales manager Mike and finance director so easy to work with. They even offered to deliver my new car that night a...


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    Carlos was so kind and helpful. Sales manager Mike and finance director so easy to work with. They even offered to deliver my new car that night and Carlos and Christian followed me home to Rhode Island to deliver my husband his hew car! Going way above and beyond! Wonderful experience! Thank you all!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • That dealership they warned you about.

    Monday 6/22/15 I just happened to be driving by the dealership when I decided to see what they had in stock, I checked online to see what the revi...

    Dealer Response

    Angry customer, we are truly sorry to hear that you are so frustrated with our Sales department and disappointed in the vehicle you purchased. Our...


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    Monday 6/22/15 I just happened to be driving by the dealership when I decided to see what they had in stock, I checked online to see what the reviews were, whilst in the parking lot, they seemed ok, so I decided to check the items they had in stock, I noticed an older gentleman walking out the door to approach me, he brought me in to the show room before I even had a chance to look at any vehicles on the lot. He asked what kind of payment I was looking for, I explained what payment I could do, I also told him I would prefer to put $0 down. But could put $500 down if absolutely necessary. Three hours after I gave them the down payment, they stated that they needed $200 more. Flash forward to today 6/26/15 when I went to the dealership to give them back The vehicle because I was refusing to keep it, when I asked him why did you have me sit around for 4 hours the first day was here, the manager told me that "the credit union was not open so they had to wait until the following day." My initial thought was If the credit union wasn't open, how would they have known that they needed another $200 to secure the financing? Before I ever signed to purchase the vehicle on 6/23/15 they let me take the car home, stating that they were going to work on getting a better financing rate, but to get to the point where I was sent home with the car, I waited 4 hours for them to "work on the financing" whilst my 2 children were running a muck through out the dealership, this seemed to be a tactic to stress me out to the point where I would just sign the papers with out reading them just to get out of there, luckily my husband was here to help with the children, but it was undoubtedly a very stressful time indeed. I took the car home 6/22/15 and brought it to the shop to be checked out, the mechanic explained to me that the transmission was slipping it wouldn't shift into a higher gear when driving down the highway and would rev at six grand until the accelerator pedal was released and furthermore the car would also raise the idol on declining ground. When I went back to the dealership the next day6/23/15 my spouse was unable to go with me, which was scary because he is the one who deals with all of the finances in the household, but the men at the dealership insisted that I come back at this time, so I did.. I explained to the people at the dealership that I was not satisfied with the vehicle at all, I told them explicitly that I didn't want the vehicle, I cited the following reasons as to why I didn't want the vehicle, first there was a severe smoke smell in the car, and also explained that my mechanic told me that the transmission isn't working properly, one gentlemen stated that they could do an extended warranty on it, I do not have his name but he was an older gentleman in his 60s with grey hair, he didn't introduce his self but he did offer a warranty to me. I explained that I still didn't want the vehicle, another salesman stated that he would take the vehicle out for a ride to check it out, this man was in his early 30's had a small build. So when he returned from the test drive he confirmed that the idle was odd whilst going down a hill, this man stated that this was "normal" for a cvt transmission. He didn't check it on a highway to witness the lack of shifting. The sales manager explained that he worked really hard to get me the loan, and that I wouldn't have gotten a loan if he didn't do that work, and also explained if I didn't get a car from them I wouldn't get financing. I asked him what kind of interest rate he got and he said, what does it matter! And refused to tell me, "I kept it within the price range you asked for", he made it seem like I owed him for doing that work. I felt backed into a corner at this point. I told the staff that there were vehicles posted for sale online through other dealerships with far lower miles, at the same

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Angry customer, we are truly sorry to hear that you are so frustrated with our Sales department and disappointed in the vehicle you purchased. Our General Manager Robbie Tasca would appreciate the opportunity to discuss your situation with you further in private, and asks that you call him at (860) 448-0050.


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  • Auto body says car is fixed when it isn't.

    They fixed the cosmetics, but not the frame damage. We brought our car in after an accident. In the initial estimate of damages they missed a seri...

    Dealer Response

    Unfortunately, what mysticguy refers to as "frame damage" is actually a structural difference in how his unibody vehicle is constructed (the clear...


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    They fixed the cosmetics, but not the frame damage. We brought our car in after an accident. In the initial estimate of damages they missed a serious issue: the clearance between the frame and the rear wheels is very different (there is less than a finger-width of clearance on one side and a hand-width on the other). I pointed it out prior to repairs and they wrote it down. They just called us to say everything is fixed and we can pick it up on Monday. We stopped by when the auto body shop wasn't open and inspected the car. The clearance issue definitely is not fixed. We'll see what happens on Monday. At this point, I am not impressed. I shouldn't have to advocate to get them to fix obvious problems. I will follow up when the job is finished.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Unfortunately, what mysticguy refers to as "frame damage" is actually a structural difference in how his unibody vehicle is constructed (the clearance 'difference' is due to the catalytic converter being routed closer to one wheel versus the other). In the interest of customer satisfaction, our Collision Center adjuster did escort the reviewer into our shop so that our technician could demonstrate that his vehicle was structurally sound, and repaired as necessary.


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  • not helpful

    I went in to look at a frontier, I am closing on a house so they cant hit my credit until its done. They told me to come back when they can run my...

    Dealer Response

    Matt, we are sorry to hear that your recent experience with us was so unpleasant. Our Sales Team strives to treat each customer like family, and f...


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    I went in to look at a frontier, I am closing on a house so they cant hit my credit until its done. They told me to come back when they can run my credit and wouldnt bother working with me. I then went to nissan of norwich and they worked with me and worked out a deal. As soon as I can I will go back to Nissan of Norwich and pick a Frontier up from them.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Matt, we are sorry to hear that your recent experience with us was so unpleasant. Our Sales Team strives to treat each customer like family, and from your review, it sounds like we failed to do so. That said, there are many factors in structuring the best possible deal for our customers, and, unfortunately, not having the ability to factor in financing concerns would be a disservice to all parties involved. Regardless, we truly hope that the closing of your home and subsequent vehicle purchase goes well.


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