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Reviews

Average Ratings

4.6
Average based on 113 reviews.
  • Out of state used truck purchase

    This dealer had a used truck that met my search criteria. After almost 20 emails back and forth with Andrew Morry, I cancelled my purchase. Andrew...

    Dealer Response

    Hi Richard, thank you for your feedback. We know how important it is to make the process smooth and comfortable for everyone, and unfortunately, i...


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    This dealer had a used truck that met my search criteria. After almost 20 emails back and forth with Andrew Morry, I cancelled my purchase. Andrew never could answer any of my questions without speaking with his GM, Tim Couture. My bank was trying to pay them directly and they never could get their procedures in order. We spoke with another dealer in the same state, Connecticut, and that dealer only needed 3 little things from me since the bank was handling everything. Charles Toyota was over stepping boundaries by asking for more and more info they did not need. 1 really bad dealer makes internet sales bad for all the other good dealers that can handle it and be professional. Charles Toyota does not know out of state sales so don't waste your time!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Richard, thank you for your feedback. We know how important it is to make the process smooth and comfortable for everyone, and unfortunately, it sounds like it was not the case for you. We are always looking for feedback so that we may better serve our customers, so again, we appreciate your review. Feel free to contact us if you'd like to discuss this more. Best, Charles Toyota Team


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  • blond beauty buys suv

    I've been going to Charles Toyota since day 1 when I bought a car. This is my 3rd time buying a vehicle. I always feel appreciated and open to my ...


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    I've been going to Charles Toyota since day 1 when I bought a car. This is my 3rd time buying a vehicle. I always feel appreciated and open to my own decisions. All the people down there are helpful, I've worked with quite a few of them over the years. If you want to buy a car, please make them a choice if not THE choice. Jay Cooper treated me awesome and took such good care of me. He helped me find EXACTLY what I was looking for.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Toyota Tundra Purchase

    In March, My husband purchased a Toyota Tundra from Charles Toyota and it was a wonderful experience. We stopped by on Saturday afternoon really n...


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    In March, My husband purchased a Toyota Tundra from Charles Toyota and it was a wonderful experience. We stopped by on Saturday afternoon really not planning on buying anything, just browsing. We had our, very active, two year old son with us so we weren't planning on being there long. My husband ended up finding a Tundra he liked and we worked with Sheldon. Not only was Sheldon a very nice guy, but he gave wonderful customer service and he went along with my husbands sense of humor which was great. What we thought was going to be a quick browsing trip turned into a 5 hour visit and purchase of a new truck for my husband. Not only did they serve us with great customer service, but everyone in Charles was wonderful with our son. After five hours we had a very active and tired two year old and they let him run around and even got him a balloon with an extra long string so he could play with it. The finance guy (I'm sorry I forgot his name :-/) was great with our son with his pretend mickey voices on my sons play phone, he absolutely loved it. We had a great experience and would definitely return here for any future purchases and send all of our friends and family to Charles. Thank you for your wonderful customers and a great overall experience. We love our purchase, and my son loves "daddy's truck" Travis and Nicole Hollis

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Terrible service and liars!!!

    My family and I purchased all of our cars from Charles, and they lost us for life when information given to me about a warranty turned out to be i...


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    My family and I purchased all of our cars from Charles, and they lost us for life when information given to me about a warranty turned out to be incorrect and cost me thousands of dollars. I asked about one specific problem I was worried about and told it was covered when the problem accused no one could remember telling me the false information, not to mention how hard it was to get a hold of someone about my problem and it took a week just to talk to someone. When I was buying the car of course they call you back in 5 min because they don't have your money yet. Charlies lied to me and cost me a lot of money because of that lie and for that reason I will never buy a car there again and I'm actually looking forward to driving a new car from one of there competitors over to show them hoe being cheap and saving a few thousand now with cost them so much more over my life time. They were the first place I would go for a car now I'm disgusted with them. I tell anyone I know looking for a car to stay away from them and would highly highly recommend you do the same.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Have had my car for two weeks

    This dealership has had my future daughter-in-law's car for 2 weeks and they won't call or return phone calls. This is the third time the car has ...


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    This dealership has had my future daughter-in-law's car for 2 weeks and they won't call or return phone calls. This is the third time the car has been dropped off for various problems and none have been fixed. What a horrible way to conduct business.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • my toyota experience with chris lillibridge

    i have to say, chris is VERY thorough, if you call or ask something, without fail, follows through ... very professional service, very quick and e...


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    i have to say, chris is VERY thorough, if you call or ask something, without fail, follows through ... very professional service, very quick and efficient with the paperwork ... this goes for my whole experience here at charles toyota .... my wife and parents all do business here and with this five star treatment you get here, we will be back for all of our future purchases! Bill & Sydney

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • About as smooth a purchase as I could imaine

    I really appreciated the entire experience buying the car at this dealership. It felt comfortable the whole time, whether the salesperson Chris an...


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    I really appreciated the entire experience buying the car at this dealership. It felt comfortable the whole time, whether the salesperson Chris and I were talking details or just chatting while we waited for the process to move along. I appreciated the attention and professionalism by everyone, from Keith(?) the Sales Manager to Shawn(?) the Business Manager -- and starting with Amir, the Internet Manager, who hopped on my initial interest and then, with great suggestions, nudged me through all the details that could be taken care of in advance of the test drive.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • worst dealer i have ever been to

    they destroyed my car i wouldnt let them near my car if i was you


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    they destroyed my car i wouldnt let them near my car if i was you

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Chris Lillibridge is an excellent sales person

    Overtime I have bought 5 vehicles from Chris. He knows his product very well. There is never a question left unanswered. All his ratings in custom...


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    Overtime I have bought 5 vehicles from Chris. He knows his product very well. There is never a question left unanswered. All his ratings in customer service and buying process are excellent.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • great service!

    I was told it would take 45 for my service. I was in and out in 25 minutes. My service advisor Rory advised me that i was all set for the winter!


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    I was told it would take 45 for my service. I was in and out in 25 minutes. My service advisor Rory advised me that i was all set for the winter!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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