Reviews

Average Ratings

4.4
282 lifetime reviews. Includes reviews of Middletown Nissan from DealerRater.com
  • Experience at Middletown Nissan

    My first experience at Middletown Nissan with my sister was amazing! Janice R was the easiest person to talk to, very helpful and extremely consci...


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    My first experience at Middletown Nissan with my sister was amazing! Janice R was the easiest person to talk to, very helpful and extremely consciences of our needs. I highly recommend her to you, it was a comfortable atmosphere!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very Accomadating

    Middletown Nissan was very helpful when it came to buying a car. As a first time car buyer, they were very helpful and eased the car buying proces...


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    Middletown Nissan was very helpful when it came to buying a car. As a first time car buyer, they were very helpful and eased the car buying process tremendously.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Positive Car Lease Experience

    Middletown Nissan was recommended to me by friends and I am very grateful for their guidance. The experience of leasing a car there turned out to...


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    Middletown Nissan was recommended to me by friends and I am very grateful for their guidance. The experience of leasing a car there turned out to be remarkably unstressful, beginning with my salesperson Loai, who was exceptionally patient and supportive throughout the process. All of the personnel with whom I interacted at the dealership were friendly and polite. The facility is bright and well-maintained throughout. Middletown Nissan is the very best of any car dealership I have done business with, a fact I attribute to their staff.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Go Elsewhere!

    Don't be fooled by the fancy showroom and the upscale look of this dealership. All you will get professionally is screwed.


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    Don't be fooled by the fancy showroom and the upscale look of this dealership. All you will get professionally is screwed.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Extremely good service

    Luis an Theo was very helpful an polite sales men very respectful I would highly recommend this dealership to friends an family


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    Luis an Theo was very helpful an polite sales men very respectful I would highly recommend this dealership to friends an family

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Brand new car

    IHAB Z was a great sales man !!! He did an amazing job walked out with a brand new Nissan Altima 2017 and my daughter came out with a 2016 we both...


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    IHAB Z was a great sales man !!! He did an amazing job walked out with a brand new Nissan Altima 2017 and my daughter came out with a 2016 we both walked out not only with a great deal on both cars but any problems we had he went above and beyond with making sure we were happy till the very end thank you so much

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • My Car Buying Experience

    Ihab Z. was a great help he promised me I would walk out of Nissan dealer happy with a new car and the price that I wanted and that's exactly what...


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    Ihab Z. was a great help he promised me I would walk out of Nissan dealer happy with a new car and the price that I wanted and that's exactly what he did the service was amazing super happy ¿... he did such a great job my parents came back and got them selves a 2017 brand new Nissan Altima

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Wonderful service center
    August 12, 2017

    I have used Nissan for about 15 years. I always have an excellent experience and usually use Robert Clement as my Advisor. He is wonderful, always...


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    I have used Nissan for about 15 years. I always have an excellent experience and usually use Robert Clement as my Advisor. He is wonderful, always helpful and pleasant. This time I went through Express and had a young man I can't remember his name now, but I'm thinking Darren. He was exceptional!!

    Does recommend this dealer
    Came in for service or repair

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  • Great Experience
    August 9, 2017

    I am new to the area and commute to work every day, so on the recommendation of a friend, I was told to check out the service department at Middle...


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    I am new to the area and commute to work every day, so on the recommendation of a friend, I was told to check out the service department at Middletown Nissan. I have been going to another dealer in eastern Connecticut for years for service, but I think I have found my new go to shop. Mark Procaccini quickly and professionally helped me understand the service my car needed and worked with his team to ensure quick and accurate work. Unfortunately, I did have an issue with my parking break after I had gotten repairs done. There was a little miscommunication about what needed to be done, but Mark, Gino and Nick Casparino made sure that the issue was corrected with no charge to me. They were all very sincerely apologetic about the issue. Due to the miscommunication, I had originally stated that people should avoid the service department. I retract that statement. I was treated professionally, my issues were taken seriously, and I was shown that the shop stands by their work. I do highly recommend the service department of Middletown Nissan to anyone looking for quick, accurate, and professional service.

    Does recommend this dealer
    Came in for service or repair

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  • Terrible all around

    There's just nothing good to say about this place. I'm a Massachusetts resident and purchased a used vehicle from this dealership earlier this y...


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    There's just nothing good to say about this place. I'm a Massachusetts resident and purchased a used vehicle from this dealership earlier this year. They do not know any of the correct procedures pertaining to selling a vehicle to an MA resident. They incorrectly told me that I was okay to take the car home that day and that my insurance was in effect; on the next business day I contacted my insurance company and was informed that I was in fact not covered yet, the registration process hadn't been completed yet (which is the dealership's responsibility, they charge a $600 "documentation fee" for this, by the way.) Additionally, they then registered the vehicle I purchased to the wrong person, further slowing down the process. The sales management uses high-pressure strategies and language, such as "this deal is good today only," and asking what they can do to get your business that day. The reason they do this is to try to give you no time to consider what is a major purchase, and to encourage impulse decisions. Don't fall for these kind of sales strategies. Even for a vehicle that had an original asking price of less than $10k, there are still thousands in tacked-on hidden fees to inflate the price, which you won't be informed of until you're signing the papers. Don't waste your time or money at this dealership, especially if you're an MA resident. Go somewhere else that will both treat you with respect and actually knows what they're doing.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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