My first experience at Middletown Nissan with my sister was amazing! Janice R was the easiest person to talk to, very helpful and extremely conscience...s of our needs. I highly recommend her to you, it was a comfortable atmosphere!
Awesome service, Luis Lopez helped me out, very well mannered and polite. Everything you can ask for and more in a car dealership! Highly recommend
I was promised that Middletown Nissan would register my car in the week after my purchase. After not hearing anything I called my sales person Sid, w...ho later followed up with me saying he had confirmed that my car was registered in Mass. 4 days later my insurance company called to tell me that my new car is not registered at all in Massachusetts as Sid assured me. My attempts to speak to people at Middletown Nissan resulted in long holds only to be sent to a voicemailbox. Once they get your money they do not care enough to follow through or even be honest. BEWARE these people.
DON'T BUY FROM MIDDLETOWN NISSAN. MORE UPDATES TO COME AS THEY TRY TO WEASEL OUT OF THIS MESS. See my detailed review of this dealer and why you... shouldn't buy from them and NEVER use their service department. I purchased a used car from Middletown Nissan and it's been a poor experience to say the least. Buying and financing were easy and actually pleasant. Everything else has been a failure. Now I know that they're just great at taking your money. My car is used so I don't expect it to be perfect. The price was fair and I knew what I wanted. The car had a couple of minor issues I wanted addressed and they were documented so they could be fixed as part of the sale. Issues: 1) The taillights lights had a lot of moisture in them. They promised to fix it. 2) When I got home I discovered the second key was a blank and the remote was not programmed. They promised to fix it. 3) The car needed an alignment which I didn't notice until I drove it in the highway long enough. The steering wheel was also not centered which should be fixed with a proper alignment. This should have been taken care of as part of the 80 point inspection they are required to complete but clearly didn't do. They promised to fix it. Resolution Attempts: I brought the car in to get the taillights, key, and alignment taken care of about a week after I purchased the car. Middletown Nissan's answer to these issues. 1) The service department claimed they knew nothing of the taillights issue but took my car in anyway. Their solution was to put my car out in the sun to dry the taillights. I ended up having to rent a car to pickup my kids from school and they did nothing to fix my car from 8:30am to 4:30pm. When I picked up my car after they kept it all day, they told me that they would not replace the lights as it was too expensive. I called my salesman and he got them to agree to replace the lights. The problem with that is that weeks went by and they never called. I called my salesman 6 times and he was never available to speak or would return my calls when I left messages with the receptionists. I finally told the receptionist to tell him I was tired of leaving messages and he called me back saying he never got any messages. To his credit, he started keeping me updated. First he told me the lights were ordered from eBay but one arrived cracked so they had to be ordered again. Shame in me, that was a red flag. Then they came in and I got an appointment for today. All this took 52 days. When I picked up my car, they had installed aftermarket lights that are nothing like the stock lights. They are black instead of silver and clearly not OEM. Tired of dealing with this place, I just sucked it up and left. Shame on me for not letting them know how wrong that was. I was just pulled over for driving without taillights because they never tested them. Luckily I didn't get a ticket but they put my life at risk driving in the dark. 2) On the first service appointment, they said that they can't do anything because this is a used car that's not a Nissan. They said I could take it to another dealer and they would reimburse me but it's not a cheap service and I'm certain they won't reimburse since they refuse to give this to me in writing. 3) They supposedly completed the alignment on the first service but the crooked steering wheel I clearly reported is still crooked and the car still pulls left at highway speeds. Even a mechanic student can do an alignment properly but somehow Middletown Nissan can't. Or better yet, they said they did but never tried. RECAP They tried to get out of replacing my lights, replaced them with cheap aftermarket lights, didn't test them, put me at risk in night driving, almost got me a ticket, sold a car without aligning it, and gave me a blank spare key. DON'T BUY FROM MIDDLETOWN NISSAN. MORE UPDATES TO COME AS THEY TRY TO WEASEL OUR OF THIS MESS.
Over the last five years I have had multiple issues with my nissan sentra. Last month my transmission went on the car and the total of repairs was mor...e than I left to pay on the car. I was extremely irate due to all the issues this car has caused. The old manager that I dealt with repeatedly told me there was nothing he can do. I stopped going to Nissan because I felt like I wasn't getting anywhere. I decided to deal with them one more time. The managers name now is Gino and he was polite, helpful and understanding. I was extremely satisfied with his customer service and how he handled my entire situation. I am appreciative and thankful for Gino and Nick who did the work on the car. Not only did he solve the problem, but in a timely matter. I would recommend Nissan Middletown service center as well as Gino and Nick for all servicing needs.
Looked at this vehicle and other Sentras today. When we were done with test drive sat to discuss price and financing. Apparently the price excludes a ...certified fee, a “reconditioning fee”, a “taxable fee” and another fee totaling nearly $3000. When asked what I thought I could only offer “I’m not sure, you tacked on $3k to the internet price somif im going to have to spend that much I think I can get a better car. What a joke.
I would highly recommend my friends and family to see Nik the salesman at Middletown Nissan. Nik is very professional . Went above and beyond to accom...modate my needs on the vehicle i liked Nissan Rouge SL 2017, Excellent knowledge of vehicles and very customer friendly. Nik allowed me to take my time with the test drive. And answered all my questions. An excellent experience overall. I would gladly recommend Nik to friends and family.¿¿¿¿¿¿¿¿¿¿
I was stuck in a lease I did not want and Middletown Nissan helped get me into a dreamy Morano, Thank you Middletown Nissan staff!!
Mike Neil was comforting thru this process.. I went n to buy a used car with low payments. Mike had a plan and in 3 hours I walked out in a new 2017.... He also stayed way after Nissan closed to make sure I understood all car functions last but not least pymts I could afford. Mike Neil gets 5 stars I would recommend Mike Neil and Middletown Nissan .Tonja
I was treated with kindness and professionalism. They were quick and cleaned my car. Advised me of services i needed and what i could wait on. Very ho...nest techs and and express techs. Def going back