Napleton's Northwestern Chrysler Jeep Dodge RAM

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Sales 10:00 AM - 9:00 PM
Service 7:30 AM - 6:30 PM

Napleton's Northwestern Chrysler Jeep Dodge RAM Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 7:00 PM

Saturday

9:00 AM - 6:30 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:30 PM

Tuesday

7:30 AM - 6:30 PM

Wednesday

7:30 AM - 6:30 PM

Thursday

7:30 AM - 6:30 PM

Friday

7:30 AM - 6:30 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2004

Napleton's Chicago in Illinois has a strong and committed sales staff with many years of experience satisfying our custo

...

mers' needs. Feel free to browse our massive inventory online, request more information about vehicles from one of our Chrysler, Jeep, Dodge, Ram trained sales professionals, set up a test drive with a sales associate or inquire about financing!

Reviews

4.3 out of 5 4.3
282 lifetime reviews. Includes reviews of Napleton's Northwestern Chrysler Jeep Dodge RAM from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 2.4 out of 5
    October 13, 2018

    After having to pay out of pocket, my car is still not 100% . After being quoted one number and then told that they would match another dealers price,... they still tried to charge me almost 300 dollars more then the original quote. Oscar is a nice guy but I got really tired and irritated of being told ???it???ll be done tomorrow ??? for a week straight. 2 weeks later and I???m still having issues with the car. And the next appointment I can get is more than a month out.. overall not happy with the service, only upside is that Oscar is friendly and willing to work with you.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Napleton's Northwestern Chrysler Jeep Dodge Ram

    Hello, Your feedback is important to us and we appreciate that you have brought your concerns to our attention. We are disappointed to learn that you... were not satisfied with the level of service you received and I would like the chance to speak with you about what may have occurred. When you have a spare moment, please contact me so that we may discuss this further. I look forward to hearing from you. Sincerely, Robbie Crane General Manager rcrane@napletonmail.com 773-837-7389

  • 4.3 out of 5
    October 9, 2018

    Im writing this review to recognize the quality of service I was provided after mike insisted on me to come back after a very disappointing day first impression... I decided to give them a second chance mike was very professional and friendly he had Mustafa take over I was equally impressed with Mustafa on helping me to reach a deal regardless If i was closing a deal or not they did all the right things to make me change the first impression to a much much customer friendly second impression I???m very happy that we did closed a deal thanks Mustafa and Mike

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    Does recommend this dealer
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    Napleton's Northwestern Chrysler Jeep Dodge Ram

    Thank you for taking the time to review us. We are happy to hear that our team was able to turn your experience into a positive one. Please do let us ...know if we can help you with anything in the future.

  • June 24, 2012

    Bought a 2011 Grand Caravan from Napelton last week for my wife, used with low miles and a good price. They were very easy and pleasant to work with, provided... timely financing and had the used vehicle ready to go, properly cleaned and detailed. Such a good experience I plan to buy another used car from them in the next 3 - 6 months when my leased vehicle is ready for return. Thanks!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 6 found this review helpful. Did you?
    Dealer Response

    Thank you very much for taking the time to review our dealership. We appreciate your business.

  • 4.0 out of 5
    October 8, 2018

    Thanks to Mike and Mustafa I had a very happy second experience at the dealer mike called me two times for me to come back after having a disappointing... first impression I desided to give them a second chance and drove back my experience was great with Mustafa and mike I didn’t think we were going to make a deal but the customer service they provided me with was enough the vest part is that we made a deal friendly customer experience goes longways thanks Again Mustafa for all your help made the process much easier

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Pedro, thank you for sharing your experience with us. Mike and Mustafa were happy to help you and ensure that you were satisfied with your purchase.... We appreciate your business, and we hope to serve you again in the future.

  • 5.0 out of 5
    October 2, 2018

    Amazing dealership and team. Look no further for the best Jeep dealer in Chicago. Hard working, very honest and fair. Very responsive and treat each... customer with exceptional service.

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    Does recommend this dealer
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    Napleton's Northwestern Chrysler Jeep Dodge Ram

    Hello, Thank you for your kind words and amazing review. We definitely try our best to ensure customer satisfaction. Please let us know if we can do... anything else for you.

  • 1.0 out of 5
    October 1, 2018

    I called the dealer and spoked with Joe and set a time between 6 and 7 for me to arrive and see a Jeep they advertise on the internet he told me I’ll... grt it clean and ready after considering this 2015 Jeep Grand Cherokee summit I droved 2 hrs when I arrived the sales person Joe did his old fasdion dance back and forward to the key box I thought this is not good I was right after a few minutes he dropped and said huuu the Jeep just got sold but are you interested on another one I was flaming big time what a disrespect for a serious buyer I know what I want color model trim year and I get this my firs time at a Jeep dealer maybe I should stay with Chevy very disappointing o felt like I was fished but the worst was after I left joe called me and says I apologized but we do have the Jeep that made me not upset seriously his job as a sales person was to have the car ready for a prospect buyer in advance

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Pedro, I am disappointed to learn of any miscommunication regarding your car-purchase and that our customer service did not meet your expectations.... I would like to get in touch with you to discuss your situation further. Please contact me when you have the chance. I hope to hear from you soon. Best, Robbie Crane General Manager rcrane@napletonmail.com 773-837-7389

  • 5.0 out of 5
    September 28, 2018

    Napletons car dealer ship service department is the best,I've had to get some minor repairs on my car it was excellent service I call Doug Norton... told him the problem his response was bring it in no problem there was no appointment needed and no long wait time Doug even took the time to show me how some of my car features work because I didn't have a clue it ment a lot to me. Thank you Napleton car dealership and Doug for you were the answer to all my problem.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Regina, We are happy to learn that you had a great experience with our Service department! It's great to know that Doug was helpful and provided... you with great service. Thank you for your positive review and we look forward to seeing you again!

  • 5.0 out of 5
    September 27, 2018

    Sales manager Mike Morsi was great to work with. The dealership had a good feel and environment. The whole staff was friendly and easy to work with.

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    Napleton's Northwestern Chrysler Jeep Dodge Ram

    Hello, Thank you for the 5-stars and for letting us know that Mike gave you such an excellent customer experience. If there's anything else we can d...o for you, please let us know.

  • 1.0 out of 5
    September 25, 2018

    Do not waist your time with this dealership. They will string you along all day and then pull BS at the end of the deal. They do not care about customer... service or the customer in general. They came back after a signed upon price with ???extras??? that they forgot. Save your time and money and shop with a reputable dealer.

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    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Napleton's Northwestern Chrysler Jeep Dodge Ram

    Vince, I am disheartened to learn that your recent car-shopping experience has led to your distrust. This is never our intention, and I would like to... connect with you to hear more about what happened. Please reach out to me at your soonest convenience. I would appreciate the chance to hear more details and assist you in any way I can. Best regards, Robbie Crane General Manager rcrane@napletonmail.com 773-837-7389

  • 1.0 out of 5
    September 24, 2018

    Can I give negative stars? Do not waist your time with this dealership. I had an offer signed by myself and the dealership yet they come to me after the... check had been cut with some BS work that had been done they did not account for in the price. Would not honor the price they brought to me! Waisted 4 hours of my time and my banks. Do not spend money with Napeltons they do not care about the customer. Would not send my worst enemy to this joke.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Vince, Please know that I appreciate your feedback, and I'm disappointed to learn about your concern with the service you received. I would like... to learn more about what happened. Please call me when you have the chance to discuss it further. I hope to hear from you soon. Best, Robbie Crane General Manager rcrane@napletonmail.com 773-837-7389

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