Napleton's Northwestern Chrysler Jeep Dodge RAM

New 888-611-4906 Dealer Website
Used 888-611-4916 Email Dealer
Service 888-726-1565

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Reviews

Average Ratings

4.3
238 lifetime reviews. Includes reviews of Napleton's Northwestern Chrysler Jeep Dodge RAM from DealerRater.com
  • Bought a 2011 Grand Caravan from Napelton

    Bought a 2011 Grand Caravan from Napelton last week for my wife, used with low miles and a good price. They were very easy and pleasant to work wi...

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    Thank you very much for taking the time to review our dealership. We appreciate your business.


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    Bought a 2011 Grand Caravan from Napelton last week for my wife, used with low miles and a good price. They were very easy and pleasant to work with, provided timely financing and had the used vehicle ready to go, properly cleaned and detailed. Such a good experience I plan to buy another used car from them in the next 3 - 6 months when my leased vehicle is ready for return. Thanks!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 6 found this review helpful. Did you?
    Dealer Response

    Thank you very much for taking the time to review our dealership. We appreciate your business.


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  • Stay way
    March 14, 2017

    Stay away from this dealership !!! I came with a problem with my car.They charge $135 for "diagnostic" fee, which apparently is just the basic cod...


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    Stay away from this dealership !!! I came with a problem with my car.They charge $135 for "diagnostic" fee, which apparently is just the basic code reading from computer ( auto zone will do it for free..). They recommended repair in additional $150, and said that problem resolved... The problem came back the following day.I called them and now I needed a "deeper diagnostic " guess what? Another $350 " diagnostic fee" ... I didn't know what to do. $600 just for " diagnostic fees"?!?After reaching out to service director Chris Cantu And president Robert T . Crane , I understand that the way this place working ... do your self a favor and go to " FIELDS " in north brook..

    Does not recommend this dealer
    Came in for service or repair

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  • Thanks Sheldon Joy!!!

    My husband and I recently purchased 2 vehicles and Sheldon Joy was our salesman, I have to say he was very helpful and knowledgeable he knew every...


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    My husband and I recently purchased 2 vehicles and Sheldon Joy was our salesman, I have to say he was very helpful and knowledgeable he knew everything about the vehicles we bought.... and he stayed with us till the end and it was a late night. Thanks Sheldon we definitely would come see you again for future purchases! ¿¿

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Ok experience, the Sales could have done better

    Ok experience, the sales could have done a better job by listening to my needs


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    Ok experience, the sales could have done a better job by listening to my needs

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best dealer out there, make sure to ask for kat...

    Napleton Chrysler Jeep Dodge of northwestern is by far the best dealership in Chicago. I came in to buy a 2016 Chrysler 300S with no problem walke...


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    Napleton Chrysler Jeep Dodge of northwestern is by far the best dealership in Chicago. I came in to buy a 2016 Chrysler 300S with no problem walked in the door and drove out with a brand new car. I got turned down by many other dealers and I thought I wouldn't get a car anywhere but when I found Napleton I didn't believe that I would get approved when speaking to the sales person. She advised me to come in and test drive the vehicle to make sure I'm going to like it. I absolutely loved the vehicle when getting to test drive it the sales person made everything possible to make sure I went home with the vehicle the same day. If you really want to get a new vehicle but your scared your going to get turned down don't hesitate to go into napleton northwestern because they will make sure you will get approved they are the best dealer out there. Best part about it Kat is the sales women who helped me and she is by far the #1 sales person out there I give her a A+++ rating and is highly recommended don't ask for anyone else but kat. She will do everything she can to make sure Napleton gets your business. Thanks Napleton Northwestern for your 2016 Chrysler 300S AWD I am very satisfied with my purchase. I definitely will be doing business with this dealership in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Ask for Kat!!
    February 9, 2017

    This dealership is beyond phenomenal!! I was able to drive home in a new 2016 Chrysler 300 S fully loaded with not so good credit!! They are aweso...


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    This dealership is beyond phenomenal!! I was able to drive home in a new 2016 Chrysler 300 S fully loaded with not so good credit!! They are awesome and I would recommend to anyone out there searching for a new or used vehicle!! They have a awesome finance department that wants to help and not screw you over like most dealers. So if your looking to purchase a vehicle go to Napletons Chrysler Jeep and Dodge of Northwestern!! Ask for Kat she helped me get into the car I wanted with no problem!!!

    Does recommend this dealer

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  • Please See Kat at Napleton! Great Service!

    My experience at Napleton Northwestern dealership was absolutely great! Before choosing to purchase a car from them, I researched their positive ...


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    My experience at Napleton Northwestern dealership was absolutely great! Before choosing to purchase a car from them, I researched their positive reviews online, and I knew that I wasn't going to shop anywhere else. I want to give a special "Thank You" to Kat Elajlaoui for not only helping me choose a great car but also treating me like "Family". Not only did I purchase a great car but they also helped me get an excellent rate on my vehicle. I'm sending a big shout out to Chris in the Financing Dept. If you are looking to purchase a vehicle, please come out to Napleton and ask for "Kat", she will definitely take care of you. I truly appreciate her for making this experience awesome for me!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Thank You Kat!!

    My experience at Napleton Northwestern dealership was absolutely great! Before choosing to purchase a car from them, I researched their positive ...


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    My experience at Napleton Northwestern dealership was absolutely great! Before choosing to purchase a car from them, I researched their positive reviews online, and I knew that I wasn't going to shop anywhere else. I want to give a special "Thank You" to Kat Elajlaoui for not only helping me choose a great car but also treating me like "Family". Not only did I purchase a great car but they also helped me get an excellent rate on my vehicle. I'm sending a big shout out to Chris in the Financing Dept. If you are looking to purchase a vehicle, please come out to Napleton and ask for "Kat", she will definitely take care of you. I truly appreciate her for making this experience awesome for me!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great staff!! Very family-orientated, very honest
    January 17, 2017

    If you're looking for a new or used vehicle this is the place to go. I saw a car on on their website and when I called I spoke to a gentleman by ...


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    If you're looking for a new or used vehicle this is the place to go. I saw a car on on their website and when I called I spoke to a gentleman by the name of Jonathan Dixon greatest guy ever, all the information that he gave me over the phone was accurate when I got there. When I got to the dealer the car that I wanted to see was ready for me to take it on a test drive. The whole staff is great very family orientated,even the owner came out and introduced himself to us which I never seen in any other dealers I have gone to in the past. chris squillo from the Finance department was great explain everything to us step by step and if we had any questions he would explain everything to us and make sure we understood before we sign anything incredible dealership I would definitely come back again.

    Does recommend this dealer

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  • Great Experience

    Great experience. We leased a new Grand Cherokee in late 2016. Jacqui, our sales rep, was very helpful and answered all of our questions in addi...


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    Great experience. We leased a new Grand Cherokee in late 2016. Jacqui, our sales rep, was very helpful and answered all of our questions in addition to helping us narrow down our choices between a few models we were considering.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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