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Reviews

Average Ratings

4.8
22 lifetime reviews.
  • competitive-friendly-honest

    We purchased a 2016 Volt that was not in stock. Mike and Joe did everything they could to locate the vehicle we wanted. We were given a price and ...

    Dealer Response

    Thanks for the great feedback, Ron. Glad to hear my team exceeded your expectations. Enjoy your Volt....thay are amazing! Linda


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    We purchased a 2016 Volt that was not in stock. Mike and Joe did everything they could to locate the vehicle we wanted. We were given a price and they never varied from the quoted price! Financing was simple and straight forward. Smoothest car purchase we have experienced in a long time. A small dealership that is very competitive.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the great feedback, Ron. Glad to hear my team exceeded your expectations. Enjoy your Volt....thay are amazing! Linda


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  • Everything went very smooth

    I bought a 2013 Chevy Silvarado there this past weekend and the service was excellent. I haven't bought a vehicle in 10 years and they made the pr...


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    I bought a 2013 Chevy Silvarado there this past weekend and the service was excellent. I haven't bought a vehicle in 10 years and they made the process very easy and I left with a great vehicle. Every person I interacted with was amazing

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • breath of freash air

    I purchased a fiat 500 convertible from Grossman Chevrolet. Even though this is not a car they sell new the experance was like is. Car needed a...

    Dealer Response

    Thanks so much for the great review, Peter! We appreciate the business and I am so glad my staff exceeded your expectations, Linda


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    I purchased a fiat 500 convertible from Grossman Chevrolet. Even though this is not a car they sell new the experance was like is. Car needed a navigation unit that was a extra and not there. Mike Vicino went way out of his way to make it right. Then even gave me touch up paint for the car for free I would recommend the Grossman dealership for a car Because its not just about the price,its about the service!!! Peter C

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the great review, Peter! We appreciate the business and I am so glad my staff exceeded your expectations, Linda


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  • Purchased "Dream Car" on first visit to GROSSMAN'S

    Had been searching on Cars.com for a sporty used car at a reasonable price. Located a 2004 CHRYSLER Crossfire Coupe (a car that I had immediately...

    Dealer Response

    Thanks for the great feedback, Joel!Glad to hear you are happy with the vehicle. Linda


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    Had been searching on Cars.com for a sporty used car at a reasonable price. Located a 2004 CHRYSLER Crossfire Coupe (a car that I had immediately fallen in love with when it was first introduced by Daimler-Chrysler) at Grossman Nissan in Old Saybrook, Connecticut. Not wanting to miss out on the opportunity to make it my own, I drove down from Rhode Island later that very same day and met with Erika, who accompanied me on a test drive of the vehicle. The car was a joy to drive and my sales consultant really new her stuff. So, I made a down-payment on the spot and took delivery of "my pride and joy" a few days later. Based on my experience, I would definitely recommend Grossman Chevrolet-Nissan to anyone looking for a good, honest deal on a new or used car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the great feedback, Joel!Glad to hear you are happy with the vehicle. Linda


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  • 2012 ford escape

    I had a very pleasant buying experience with Grossman Chevrolet working with Joe and Asher. I'm very pleased with my new used vehicle and the qual...

    Dealer Response

    Hi Melissa, Happy to hear that my team served you well! Enjoy your new vehicle. Linda


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    I had a very pleasant buying experience with Grossman Chevrolet working with Joe and Asher. I'm very pleased with my new used vehicle and the quality of service they provided. Thank you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Melissa, Happy to hear that my team served you well! Enjoy your new vehicle. Linda


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  • Great leasing here, follow-up review for service

    Came in for service last week. Dropping the vehicle off was easy and I appreciated the upfront estimate for how much my repair would cost. Car w...

    Dealer Response

    Hi Larissa, Thanks for the great feedback! We appreciate your business. Linda


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    Came in for service last week. Dropping the vehicle off was easy and I appreciated the upfront estimate for how much my repair would cost. Car was done earlier than I needed it and charges were exactly as estimated. Staff was friendly and courteous.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Larissa, Thanks for the great feedback! We appreciate your business. Linda


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  • Easy, convenient purchase

    The staff was absolutely amazing with the purchase of our pre owned vehicle. They made everything simple and easy as I work out of state and coul...

    Dealer Response

    Thanks, Dave!!! Enjoy your new vehicle. Linda


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    The staff was absolutely amazing with the purchase of our pre owned vehicle. They made everything simple and easy as I work out of state and could only be in town on the weekend. I really can't thank them enough for the assistance and courtesy.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks, Dave!!! Enjoy your new vehicle. Linda


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  • A wronged situation made right

    We came looking for a used Honda Civic. We were introduced to Elena, who was sweet, amicable and knowledgeable. When discussing price we were dire...

    Dealer Response

    Hi Jazmin, Thanks for taking the time to share your experience. I apologize for anything that seemed misleading in our pricing and negotiation pr...


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    We came looking for a used Honda Civic. We were introduced to Elena, who was sweet, amicable and knowledgeable. When discussing price we were directed to another sales manager as she was unable to negotiate on the price. Unfortunately, our dealings with that manager wasn't as sweet. I won't go into great detail (as everyone has a bad day) but what I will say is the following: 1. The customer isn't always right but there are ways to make a point without insulting their intelligence. 2. Don't come to a customer with a breakdown sheet and then add some random charge that increases the cost of the ADVERTISED price and then play it off like you're doing us a favor by taking it off. (see point one.) 3. The customer's experience is everything and a manager's job is not only to make the sale but how to deescalate a situation so that you win that customer back. Elena showed great customer service skills and understanding of the points I just ran down. With her foresight and Linda's fair approach she not only secured the sale of that car but won us as customers. (Asher and John H. were also great assets, helping us secure a fair loan and a warranty without feeling pressured which I appreciate.) Grossman has a great reputation in our area which is why I went there in the first place. I will not hesitate to recommend them or use them in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Jazmin, Thanks for taking the time to share your experience. I apologize for anything that seemed misleading in our pricing and negotiation process and will look to make improvements with my team. We want the process here to be informational, transparent and easy! I will take your comments to heart. I am glad to hear that Elaina and the others outweighed any bad feelings and that we earned your business. Thanks again, and emjoy the Civic. Linda


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  • No sell but nice people

    Unfortunately they didn't make a sell from me. But nice friendly people. My sales guy , John even came in on his day off for me. Super nice to do ...

    Dealer Response

    Hi Connie, We are sorry we couldn't earn your business this time around but we hope you will consider us in the future. Enjoy your new vehicle. ...


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    Unfortunately they didn't make a sell from me. But nice friendly people. My sales guy , John even came in on his day off for me. Super nice to do that but the vehicle didn't have everything I wanted which is too bad because the price was right and they were willing to fix somethings on the vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Connie, We are sorry we couldn't earn your business this time around but we hope you will consider us in the future. Enjoy your new vehicle. Linda


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  • Owner of a new of 2015 Rogue

    I had bought a 2006 Altima bought at Grossman Chevrolet/Nissan in 2009. As I drive excessive mileage to and from work, I was really happy with the...

    Dealer Response

    Hi CoachSara So glad to hear that my team exceeded your expectations. We look forward to continuing that great level of service throughout your ow...


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    I had bought a 2006 Altima bought at Grossman Chevrolet/Nissan in 2009. As I drive excessive mileage to and from work, I was really happy with the car and the service I always received at Grossman's Nissan repair department. Especially Arnie, one of the managers. In fact, as I shopped for a new car, I very much hoped to be able to purchase another car at Grossman Nissan so I could continue to have my car serviced there. I always received great advice, honest opinions as to what or what didn't need to be done, and am thrilled with Robin Sloop, the sales representative and her services, and am doubly thrilled I can continue to service my car at such a great dealership!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi CoachSara So glad to hear that my team exceeded your expectations. We look forward to continuing that great level of service throughout your ownership! Linda


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