Grossman Nissan

4.7 out of 5 (4.7) 27 reviews

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Reviews

4.7 out of 5 4.7
27 lifetime reviews.
  • competitive-friendly-honest
    December 8, 2015

    We purchased a 2016 Volt that was not in stock. Mike and Joe did everything they could to locate the vehicle we wanted. We were given a price and they... never varied from the quoted price! Financing was simple and straight forward. Smoothest car purchase we have experienced in a long time. A small dealership that is very competitive.

    5.0 out of 5
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    Not Applicable
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    4.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the great feedback, Ron. Glad to hear my team exceeded your expectations. Enjoy your Volt....thay are amazing! Linda


  • 2.0 out of 5
    Not a great experience.
    March 16, 2018

    On the first day I travelled 60+ miles from MA. to view the advertised used SUV. The price was reasonable but then found out it had an added $500 conv...eyance fee on the price. I signed initial pre-purchase paperwork & returned home to obtain a car loan at the bank that day. Upon returning for the purchase appointment the next day, I was suddenly told the dealership didn't have the new vehicle's title as yet. I wrongly figured it would be a very brief 2-3 day delay, so I proceeded with the purchase, and received a moderate price for my SUV trade-in. While driving the vehicle back to MA. on Route 395, when it got dark I discovered the right front low beam headlight & rear plate light were out. I was offered a nice loaner vehicle 3 days later, since I couldn't legally drive the SUV in MA. until subsequently registered, however initially the salesman asked me to allow his delivery driver to drive my new truck under my insurance, and not registered, back the 60+ miles to the dealership in CT. for transportation, after dropping off the loaner car. I quickly advised him that was out of the question. I was unable to drive my unregistered and untitled vehicle for 13 days, waiting for the title to be obtained & the truck to be properly registered & insured in MA.. My phone call and Email to the dealership manager asking for her assistance in possibly expediting the title issue, and maybe refunding me the $500 conveyance fee in light of the extended inconvenience and aggravation, were totally ignored. It was apparent that customer satisfaction and concerns were not a priority at this dealership. On the final day when I was promised the vehicle plates and registration would be delivered at my house at 10 AM, nobody showed up or called. After having to call 3 different times that day, they were finally delivered at 5 PM. There seemed to be no accountability. In fairness, I did receive a reasonable price on the SUV I purchased, however the inconvenience, apathy, and aggravation with the 13 day delay greatly detracted from the buying experience and service.

    2.0 out of 5
    Customer Service
    Not Applicable
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    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

  • 5.0 out of 5
    Chevy truck
    November 29, 2017

    Great experience. The no haggle policy makes everything stress free.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great feedback! Enjoy your truck.... Linda


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Grossman Nissan
295 Middlesex Tpke Old Saybrook, CT 06475
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