New 866-310-1430 Dealer Website
Used 866-755-0830 Email Dealer
Service 888-641-8370

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.8
Average based on 200 reviews
  • AWFUL EXPERIENCE at WESTBROOK TOYOTA

    My experience with Westbrook Toyota has been AWFUL! I just purchased a brand new 2016 highlander. I thought I was happy with the car until... my ...


    Show Full Review

    My experience with Westbrook Toyota has been AWFUL! I just purchased a brand new 2016 highlander. I thought I was happy with the car until... my GPS sent me to the wrong address, making me late for an event. I would have used my GPS on my phone, however I can't use the USB port to charge my phone because it actually drains my phone battery. YES, that is correct... The USB port actually drains my phone battery life instead of charging it or maintaining the charge. They have looked at it, replace it once and still it doesn't work. BUT yet, the loaner car they gave me, charges my phone to 100%. I mean, what is going on? I bought a brand new car,, thinking I could use the features that were described to me when I bought it, only for the dealership to tell me that I will need to buy an adapter to plug into the power outlet in the highlander and that I should really type in the address of all of the places I want to get to. That I can't rely on typing in the names of the places I want to go to. Get REAL! this is ridiculous. My old school garmin, which has never been updated can send me to the correct address, but my brand new highlander's GPS can't. As far as the service goes, well... I have had my car into the dealership 3 times in the last 3 months. 2 times in the last week and a half. They told me the software needed updated. So they did that and still my GPS and USB port aren't working correctly. They took my car from me on a Thursday morning at 8:00 A.M., I never heard back from them the rest of the day Thursday, I never heard back from then on Friday... Until I called them. That to me is just POOR Customer Service. When I did speak to someone on that Friday, they told me they would need to keep it over the weekend to do some more tests and that I would receive a phone call Monday. Well guess what? I didn't get a phone call until 5:17 P.M. from someone who was heading out the door and to give a call back on Tuesday. They claimed they were open until 7:30 on Monday, but wouldn't be available after 5:30. After all said and done, customer service people have told me they can't do anything for me or my car and that I can' file a complaint with Toyota if I want to. So it looks like that is what I am going to do. BUT I wanted to get it out there, the poor service I have received and make it known, don't buy a highlander!!! Some of the features might not work correctly.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • purchasing a car

    The dealership presented very well. Joyce Scarlet, our salesperson, is very professional, courteous, and was sensitive to our questions. She made ...

    Dealer Response

    Carl and Joyce, we appreciate the time it took for you to leave us this wonderful feedback! Joyce Scarlet is a valuable member of our team and she...


    Show Full Review

    The dealership presented very well. Joyce Scarlet, our salesperson, is very professional, courteous, and was sensitive to our questions. She made us quite comfortable and is an easy person with whom to work. The sales manager also was very nice. We were greeted at the door on our way in by other associates which made a positive impression. Joyce certainly made the biggest impression on us. We just can't say enough about her valued assistance I would very much like to meet the owner of the dealership to offer feedback in person. Thank you for a wonderful experience. Sincerely, Carl and Joyce Della Calce.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Carl and Joyce, we appreciate the time it took for you to leave us this wonderful feedback! Joyce Scarlet is a valuable member of our team and she will be grateful to read the nice comments you left her. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Douglas Anderson, danderson@westbrooktoyota.com


    Hide Full Review
  • Accomodating and friendly staff.

    very friendly staff, the service technician was very accommodating and helpful. The facilities were very clean and organized, I was impressed by all.

    Dealer Response

    We appreciate your marvelous feedback, Linda. It is our commitment to ensure quality customer care by providing clean and organized facilities as ...


    Show Full Review

    very friendly staff, the service technician was very accommodating and helpful. The facilities were very clean and organized, I was impressed by all.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your marvelous feedback, Linda. It is our commitment to ensure quality customer care by providing clean and organized facilities as well as friendly and accommodating service to our guests. Please come see us for any future needs! Thanks again. Best regards, Dave Gundersen, dgundersen@westbrooktoyota.com


    Hide Full Review
  • Great experience.

    This is the second car we have bought from Westbrook. Both times have been a great experience. Salespeople are knowledgable and very friendly. The...

    Dealer Response

    Thank you for leaving us this great review, Edward. We are very happy to hear that we could provide you with a second car buying experience that w...


    Show Full Review

    This is the second car we have bought from Westbrook. Both times have been a great experience. Salespeople are knowledgable and very friendly. They are willing to work finances with the buyer also. . .

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this great review, Edward. We are very happy to hear that we could provide you with a second car buying experience that was just as great as the first! Please come back and see us again in the future with anything else you might need. Take care! Best regards, Douglas Anderson, danderson@westbrooktoyota.com


    Hide Full Review
  • Pleasant clerks, quick service, nice atmosphere

    Was able to get appointment same day as my call. I appreciated that the service department installed my new CT license plates as n/c and advised ...

    Dealer Response

    Dale, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time ...


    Show Full Review

    Was able to get appointment same day as my call. I appreciated that the service department installed my new CT license plates as n/c and advised me that I should get 4 new tires, if not the day of the visit certainly before cold winter sets in.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dale, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. We are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Best regards, Dave Gundersen, dgundersen@westbrooktoyota.com


    Hide Full Review
  • very slow paperwork process after the sale

    salesman not pushy very pleasant i have bought many cars in my day and felt very comfortable with my salesman he answered all my questions and was...

    Dealer Response

    Thank you for your review and business as a customer, Peter. It is our goal to provide every one of our customers with the kind of customer servic...


    Show Full Review

    salesman not pushy very pleasant i have bought many cars in my day and felt very comfortable with my salesman he answered all my questions and was very patient with my wife and i

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review and business as a customer, Peter. It is our goal to provide every one of our customers with the kind of customer service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best regards, Douglas Anderson, danderson@westbrooktoyota.com


    Hide Full Review
  • awesome sales representative

    My sales representative was extremely knowledgeable about the car I wanted to buy. She listened to all my concerns and answered all of my questions.

    Dealer Response

    Thanks so much for going out of your way to write this great review! it is great to know that our team member has been extremely knowledgeable and...


    Show Full Review

    My sales representative was extremely knowledgeable about the car I wanted to buy. She listened to all my concerns and answered all of my questions.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for going out of your way to write this great review! it is great to know that our team member has been extremely knowledgeable and accommodated your needs during your visit. If there is anything more that we can do please come back and see us again. Take care! Best regards, Douglas Anderson, danderson@westbrooktoyota.com


    Hide Full Review
  • Service

    They provide a comfortable waiting room with amenities. Seem to be thorough and I appreciate the fact they washed my car.

    Dealer Response

    Kristin, thank you for using our service department and the kind words about Westbrook Toyota. We plan to continue giving great customer service a...


    Show Full Review

    They provide a comfortable waiting room with amenities. Seem to be thorough and I appreciate the fact they washed my car.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kristin, thank you for using our service department and the kind words about Westbrook Toyota. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best regards, Dave Gundersen, dgundersen@westbrooktoyota.com


    Hide Full Review
  • quick service

    great to get loaner car and did a good job in analyzing the problems. The Service advisor was also very friendly

    Dealer Response

    Jane, thank you very much for taking your time to leave us a great review! We're ecstatic to hear that our service team did a great job in analyzi...


    Show Full Review

    great to get loaner car and did a good job in analyzing the problems. The Service advisor was also very friendly

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jane, thank you very much for taking your time to leave us a great review! We're ecstatic to hear that our service team did a great job in analyzing the problems with your vehicle. If there is anything more that we can do please come back and see us again. Take care! Best regards, Dave Gundersen, dgundersen@westbrooktoyota.com


    Hide Full Review
  • Service on time and personnel great.

    My needs were met in a timely fashion. I was promised my car would be finished in two hours and it was. Coffee great but some pastries at 7:30 wou...

    Dealer Response

    Peter, we appreciate you taking the time to provide us with your positive feedback. Our customers mean a lot to us and it is great to read your ex...


    Show Full Review

    My needs were met in a timely fashion. I was promised my car would be finished in two hours and it was. Coffee great but some pastries at 7:30 would be a big help. Facilities were spotless.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Peter, we appreciate you taking the time to provide us with your positive feedback. Our customers mean a lot to us and it is great to read your experience went so well at our dealership. From start to finish, we want to make sure all of our customers' needs are met. We thank you for choosing Westbrook Toyota, and hope to see you back here for your future automotive needs! Best regards, Dave Gundersen, dgundersen@westbrooktoyota.com


    Hide Full Review