Reviews
I took my SUV in for an oil change and requested the
I took my SUV in for an oil change and requested the technician to check my tires. I was informed that the sensor was malfunctioning, and I received a quote for its replacement. I decided to proceed with the repair. However, when the technician discovered that two sensors were actually out, the price increased. Later, he returned and informed me that the cost had risen even more than what he initially quoted. Feeling frustrated by the constant changes, I decided to decline the repair. What really upset me was when he returned one last time to inform me that I would be charged a service fee for inspecting my tires, a fee he had not mentioned before. It felt unfair that after I declined to pay for the sensor replacement, he then charged me $80 just to look at the tires and sensors. Great way to run a dealership!!!
I took my SUV in for an oil change and requested the
I took my SUV in for an oil change and requested the technician to check my tires. I was informed that the sensor was malfunctioning, and I received a quote for its replacement. I decided to proceed with the repair. However, when the technician discovered that two sensors were actually out, the price increased. Later, he returned and informed me that the cost had risen even more than what he initially quoted. Feeling frustrated by the constant changes, I decided to decline the repair. What really upset me was when he returned one last time to inform me that I would be charged a service fee for inspecting my tires, a fee he had not mentioned before. It felt unfair that after I declined to pay for the sensor replacement, he then charged me $80 just to look at the tires and sensors. Great way to run a dealership!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Juan Vazquez, Service Manager
We have purchased all our vehicles at OakLawn Toyota for
We have purchased all our vehicles at OakLawn Toyota for almost 40 years. Bob Spee has been there from Day 1 for us. Always a friendly face. The best!
We have purchased all our vehicles at OakLawn Toyota for
We have purchased all our vehicles at OakLawn Toyota for almost 40 years. Bob Spee has been there from Day 1 for us. Always a friendly face. The best!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Sandi, for the five-star review. It has been a pleasure serving you. Quality customer service is always our number-one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota. We look forward to having you as one of our valued customers for many more years, Sandi. John Carnivele, General Manager
I really appreciate the communication.
I really appreciate the communication. I was updated by texts when my service was completed.
I really appreciate the communication.
I really appreciate the communication. I was updated by texts when my service was completed.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a review. We truly appreciate your business. Juan Vazquez, Service Manager
All was as expected, quick, pleasant and satisfied.
All was as expected, quick, pleasant and satisfied. The family is happy with new car.
All was as expected, quick, pleasant and satisfied.
All was as expected, quick, pleasant and satisfied. The family is happy with new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your experience with Oak Lawn Toyota. We appreciate your business, Phil, and hope to see you again soon! John Carnivele, General Manager
Had an excellent experience purchasing a new Corolla
Had an excellent experience purchasing a new Corolla hybrid at this dealership. The salesman Mike Schlamadinger was very professional and guided me through the purchasing process and answering all my questions. Even after the purchase was over I accidentally left a personal item at the dealership and he volunteered to personally deliver it to my house, for my convenience. He truly went above and beyond to make sure I was satisfied the entire time. This is the 4th vehicle I've ever purchased, and was by far the most enjoyable. I would not hesitate to recommend Mike and Oak Lawn Toyota to a friend.
Had an excellent experience purchasing a new Corolla
Had an excellent experience purchasing a new Corolla hybrid at this dealership. The salesman Mike Schlamadinger was very professional and guided me through the purchasing process and answering all my questions. Even after the purchase was over I accidentally left a personal item at the dealership and he volunteered to personally deliver it to my house, for my convenience. He truly went above and beyond to make sure I was satisfied the entire time. This is the 4th vehicle I've ever purchased, and was by far the most enjoyable. I would not hesitate to recommend Mike and Oak Lawn Toyota to a friend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to hear Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Carnivele, General Manager
Frank is awesome.
Frank is awesome. He hears what the issues are and tries everything to find the fix for it. He gives me honest and open options. From someone who knows how to work on cars- thank you for promoting honesty at your dealership.
Frank is awesome.
Frank is awesome. He hears what the issues are and tries everything to find the fix for it. He gives me honest and open options. From someone who knows how to work on cars- thank you for promoting honesty at your dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager
He is always so polite and explains things so you
He is always so polite and explains things so you understand them. He acts like he truly cares.
He is always so polite and explains things so you
He is always so polite and explains things so you understand them. He acts like he truly cares.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager
Amazing!
Amazing! He is always informative and ready to give you his personal attention. He is a professional in his field.
Amazing!
Amazing! He is always informative and ready to give you his personal attention. He is a professional in his field.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager
Service with Frank Nash was outstanding.
Service with Frank Nash was outstanding. He's a knowledgeable professional who guided me with the repair and maintenance issues that I had. He was really helpful and explained what needed to be done and the time frame it would take. I am really satisfied and will continue to come for service.
Service with Frank Nash was outstanding.
Service with Frank Nash was outstanding. He's a knowledgeable professional who guided me with the repair and maintenance issues that I had. He was really helpful and explained what needed to be done and the time frame it would take. I am really satisfied and will continue to come for service.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Frank and our team, and we look forward to working with you again. Juan Vazquez, Service Manager
I recently had the pleasure of working with John Beris at
I recently had the pleasure of working with John Beris at the Toyota dealership on 95th in Oak Lawn, and I can't say enough good things about my experience! This is the second time we've purchased a car from him, and once again, John made the entire process smooth and enjoyable. From the moment we walked in, John was welcoming, knowledgeable, and genuinely interested in finding the perfect vehicle for us. He took the time to understand our needs and preferences, guiding us through the options without any pressure. His expertise and friendly demeanor made us feel comfortable and confident in our choices. The entire team at the dealership was fantastic, but John truly stood out with his exceptional service. We left feeling thrilled with our new car and grateful for the professional and friendly experience. We highly recommend John Beris to all our family and friends. If you're in the market for a car, look no further than Toyota on 95th in Oak Lawn. You won't be disappointed! Thank you, John, for another great experience!
I recently had the pleasure of working with John Beris at
I recently had the pleasure of working with John Beris at the Toyota dealership on 95th in Oak Lawn, and I can't say enough good things about my experience! This is the second time we've purchased a car from him, and once again, John made the entire process smooth and enjoyable. From the moment we walked in, John was welcoming, knowledgeable, and genuinely interested in finding the perfect vehicle for us. He took the time to understand our needs and preferences, guiding us through the options without any pressure. His expertise and friendly demeanor made us feel comfortable and confident in our choices. The entire team at the dealership was fantastic, but John truly stood out with his exceptional service. We left feeling thrilled with our new car and grateful for the professional and friendly experience. We highly recommend John Beris to all our family and friends. If you're in the market for a car, look no further than Toyota on 95th in Oak Lawn. You won't be disappointed! Thank you, John, for another great experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with John! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! John Carnivele, General Manager