Reviews
As always a great service experience, went in for oil...
As always a great service experience, went in for oil change,tire rotation and inspection for trip. Met with asst service manager Frank Nash, got me in quickly,great conversation, talked to the tech (Forgot his name) really nice young man, he did the job, Frank came to talk after inspection and vehicle definitely, needed new wiper blades which they replaced. thing about Toyota's in general they don't need a lot of service, however if you maintain them, the vehicles last. Oaklawn Toyota maintained my 2002 Rav4 we got over 245,000 miles on it before we sold it to but this 2020 rav4 hybrid,and we bought in from oaklawn Toyota. The service manager Juan Vasquez even came out of his office to give a friendly greeting and making sure vehicle was being taken care of. You can buy a vehicle anywhere but we always get a fair price and great service that is why Oaklawn Toyota is our go to place. Would highly recommend, if your looking for honesty, competence, and techs that know what they are doing this is the place to go! Thank you Oaklawn toyota!!
This is the best experience I have Ever had buying a car....
This is the best experience I have Ever had buying a car. There was no pressure and they couldn’t be nicer. We got a wonderful deal and was extremely happy with the car we purchased. I would send everyone I know to OakLawn Toyota and you can be sure we will be back again. Thank you Nick and Mark for a wonderful experience.
Very helpful in getting me what I actually wanted and...
Very helpful in getting me what I actually wanted and accommodating me with a perfect car and price range.i would recommend them to family and friends Thank you Rich
Rich, thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Carnivele, General Manager
Good experience with Manny! He was very polite and not...
Good experience with Manny! He was very polite and not pushy!!! Attentive to customers needs! Staff there were friendly and welcoming!! Recommended! Thank you all!
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. Congratulations on your new vehicle! We will share your comments with our team, and we look forward to working with you again. John Carnivele, General Manager
I had a very good experience at this dealership. I am...
I had a very good experience at this dealership. I am glad that I bought my first car from here and not from a different place.The employees that helped were great.
Thank you, Sally, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! John Carnivele, General Manager
I was looking for a 4Runner TRD PRO. Liz and Steve were...
I was looking for a 4Runner TRD PRO. Liz and Steve were upfront and honest about the price and lead time. They did not attempt to over charge me for the vehicle as many dealers would have. They both kept great communication with detailed updates. Steve made personal assurance that the truck had all the options that I wanted. When I came to pick the car up they had it all cleaned and ready to go. There was no uncomfortable pressure for extra services and the finance agent was very straight forward and friendly. They all did a truly exceptional job!
Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. Liz, Jason and Steve appreciate your business and hope to see you again soon! John Carnivele, General Manager
I love Steve Barrix....he was very accommodating and...
I love Steve Barrix....he was very accommodating and honest. That means a lot. I word recommend Steve Barrix. He made sure all my needs were met.
James, Thank you so much for your excellent review! We are so glad that Steve had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. John Carnivele, General Manager
I had a great experience I am a first time Toyota owner....
I had a great experience I am a first time Toyota owner. Excellent service with sales and finance. I came in with my husband for buy back and bought a newly used car for my self instead.
Sherri, Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Oak Lawn Toyota! John Carnivele, General Manager
Courteous. Keeps you informed about repairs while...
Courteous. Keeps you informed about repairs while waiting. But after completion my car still was not completely fixed . car rattles, etc. Will have to return to get bluetooth fixed. Calls keep dropping
Thank you, Patricia, for taking the time to submit a review. We take pride in good customer service and are happy to hear that you were kept informed about repairs while waiting. We however regret that you still need added service on your vehicle. If you would like to further discuss your concerns, feel free to contact me at your convenience. Juan Vazquez, Service Manager
I've said it already No good .I took My 4runner in for...
I've said it already No good .I took My 4runner in for maintenance, and they did nothing. Told me that my car was finish.
Hi there and thank you for taking the time to let us know about your experience at Oak Lawn Toyota. Toyota only requires a tire rotation at 15,000 miles, and we missed the mark telling you that information. We rotated your tires and checked over the vehicle, but it was not time for an oil change. After speaking with Juan, our service manager, was he able to help answer any questions you had? We take our online reputation very seriously, and want to make sure we are always upfront and honest with each customer. From my understanding, we will hear from you for your next ToyotaCare Service Visit and help you in any way possible! Again, please let me know if there's any way we can be of service. Respectfully Yours, Victoria Hampton Customer Service Manager, Oak Lawn Toyota