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Reviews

Average Ratings

4.7
1191 lifetime reviews. Includes reviews of Brandfon Honda from DealerRater.com
  • Great Buying Process

    Last month I traded in my 2006 Honda Pilot for a 2016 Honda Civic. I was extremely pleased with the buying process from start to finish. Rick Hupa...

    Dealer Response

    Your kind words mean lot to us, Marianne. We appreciate your feedback and are happy to hear that Rick was able to meet your needs. At Brandfon Hon...


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    Last month I traded in my 2006 Honda Pilot for a 2016 Honda Civic. I was extremely pleased with the buying process from start to finish. Rick Hupalo was the Associate that helped me. He was extremely pleasant, courteous and really listened to what I want and didn't want. I could not be any happier with my Civic! A big thanks to Rick and the entire staff at Brandfon Honda in Branford!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Your kind words mean lot to us, Marianne. We appreciate your feedback and are happy to hear that Rick was able to meet your needs. At Brandfon Honda, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Regards, Jeremy A. Abramson, GM jabramson@brandfonhonda.com


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  • Brandfon honda
    January 30, 2017

    My experience was excellent! My salesman was very knowledgeable and helpful. Also the fiance manager was also very helpful and friendly his bame...


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    My experience was excellent! My salesman was very knowledgeable and helpful. Also the fiance manager was also very helpful and friendly his bame was jeses and my salesman name was Julian. Thank you guys!

    Does recommend this dealer

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  • Rip Off
    December 15, 2016

    Took my car in for oil change and tire rotation and they did not rotate the tires. I was charged for the tire rotation and when I went back to tel...

    Brandfon Honda

    Tony, I am so sorry to hear you had a bad experience with our service department. What you described in no way represents the way in which we set...


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    Took my car in for oil change and tire rotation and they did not rotate the tires. I was charged for the tire rotation and when I went back to tell them they stated that they did rotate the tires. When I questioned it because I marked the tires before bringing it in, they stated they did another car by mistake. Back in the shop waited another 60 minutes. Well never again 3 hours total wait time with an appointment. Should not have to inspect car to make sure the work gets done you are paying top dollar. Honest mistake you be the judge.

    Does not recommend this dealer
    Came in for service or repair
    Brandfon Honda

    Tony, I am so sorry to hear you had a bad experience with our service department. What you described in no way represents the way in which we set out to do business. I would like to speak with you personally to get more details and assure you that any mistakes made were honest mistakes. Please email me with the best number and time to contact you. Looking forward to speaking with you. Jeremy Abramson, GM jabramson@brandfon.com


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  • Go else where
    November 5, 2016

    I would highly recommend looking at the Yelp reviews before going to this place. I just spent a lot of money on getting my car fixed and now it h...


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    I would highly recommend looking at the Yelp reviews before going to this place. I just spent a lot of money on getting my car fixed and now it has problems that it didn't have before I took it in. It is currently sitting by the curb because I don't have the money to fix it because less than a month ago I spent $3000.

    Does not recommend this dealer
    Came in for service or repair

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  • wait time is always long
    November 5, 2016

    every time I come here is have to wait 2 hours or more even if I have an appointment today I was told bring car in @730 and we can bring right do...


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    every time I come here is have to wait 2 hours or more even if I have an appointment today I was told bring car in @730 and we can bring right down for a rental car we will pay for it because your having a recall done still seating here 845 with a 730 appointment

    Does not recommend this dealer
    Came in for service or repair

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  • Buyer beware
    September 19, 2016

    Buyer beware...


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    Buyer beware...

    Does not recommend this dealer

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  • Buyer beware

    Summary: 1. Certified pre-owned cars may not be up to snuff here (we drove off the lot with 2 immediately discovered problems) 2....


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    Summary: 1. Certified pre-owned cars may not be up to snuff here (we drove off the lot with 2 immediately discovered problems) 2. Service department is a nightmare. (Definitely don't get the Extended Warranty if you're not planning to get to another Honda dealer for service.) 2b. No loaner cars here: use the single courtesy shuttle which covers, it seems, quite a large area. Wait times may be spectacularly long. We bought at certified pre-owned Odyssey at the end of June. Seemed fine on the test drive but we discovered 2 issues on the drive home--a rattling noise that seemed to come from the right side of the dash, and a problem with the wiggle of the front passenger seat. Return visit 1: Took the van back the next day to seek if they could quickly ID the noise. They couldn't. Said we would have to leave it with them for the day. Return visit 2: I dropped the van off in the morning and then called in the afternoon when I hadn't heard from them. Oh yeah: Problems identified. But they needed to order the parts. (This is a 3 year old van, being serviced at at a Honda dealer, but they needed parts from Ohio. OK.) Wife called to use the courtesy shuttle to go collect our not-fixed car. Driver said 30 minutes. I went to collect her after 70 minutes when he still hadn't showed. We left the car overnight and got it the next morning. Return visit 3: 6 days later: parts in. (They did call this time.) Dropped off the car in the morning and---silly me--tried to use the shuttle again. I'm a 13 minute drive from the dealership. Time from car dropoff to my destination (dropping 2 others on the way): 1 hour, 39 minutes. Just as I was disembarking from the shuttle, I got a call: it turns out they've ordered the wrong part for the seat. And now they have to order the correct one. Honda is willing to cover 80% of the repair cost. This is a car that we bought---Certified Pre-Owned--6 weeks ago. With a problem discovered on Day 1. And they think we're going to pay for it. I told them that we would do no such thing. I got a call back an hour later that Sales would cover the remainder. Right. They said the rattle was fixed though. I called the shuttle number shortly thereafter for a ride back. 3:08pm on a Friday. He said that he was on his way to Torrington. Torrington is 50+ miles from the dealership-- certainly more than an hour in Friday afternoon traffic. Upshot: the shuttle service will not be available to anyone for the last two hours of the work week....unless you're inbound from somewhere near Torrington. I took the bus to collect our half-fixed van. Scratch that: the rattling noise that they fixed? NOT fixed. They may have fixed a problem I didn't know I was having (they replaced the tensioner). But the rattle that we were hearing is unchanged. Clearer than ever. We'll take this up again when the seat part comes in. I need a few days between my Brandfon visits. 7 weeks in. 0/2 issues resolved 27 days later I still haven't gotten a call to let me know that the correct part is in. So I call them. Turns out it's on backorder. They have no idea when it may be in stock. (It's California we're waiting for this time.) Good thing I called. 10 weeks in 0/2 issues resolved The call comes at the 31 day mark. The part is in. Return visit 4: I get the foreman this time. He's frustrated that they replaced a tensioner that (maybe) didn't need replacing, but he certainly hears the rattle, too. I tell him that I'd like to pick it up before 3pm so that I can get my kids off the bus at home (that gives them 6.5 hrs with it), but that I could take the bus home and leave it overnight if that's what it takes to finally fix both things... Once the keys are in my hand, I'm told that the seat repair has taken longer than expected. They didn't have time to diagnose the rattling sound. If I can bring it back... 11 weeks in. 1/2 issues resolved

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Bilal
    August 15, 2016

    I worked with Bilal and had an excellent experience. He was very polite and what ever he said he would do for me he did. I would do business with ...

    Brandfon Honda

    We appreciate you taking time to leave us a great review! We are pleased to hear Bilal did a great job in assisting you in your purchase. If there...


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    I worked with Bilal and had an excellent experience. He was very polite and what ever he said he would do for me he did. I would do business with him again. This is my third Honda that I bought and very happy so far with my new car. Thank you to Brandfon Honda

    Does recommend this dealer
    Brandfon Honda

    We appreciate you taking time to leave us a great review! We are pleased to hear Bilal did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best, Jeremy A. Abramson, GM jabramson@brandfonhonda.com


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  • Trade in lease made simple
    August 2, 2016

    outstanding customer service! A very pleasant experience from the sales Dept. trying to fill our needs. Trading in our 2013 civic was made simple....

    Brandfon Honda

    Thank you for writing about your visit with us! I am happy to hear that our team was able to provide you with the outstanding customer service we ...


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    outstanding customer service! A very pleasant experience from the sales Dept. trying to fill our needs. Trading in our 2013 civic was made simple. Enjoyed this car so much decided to lease another one. Love LOVE this car!! Color, style, great on gas...

    Does recommend this dealer
    Brandfon Honda

    Thank you for writing about your visit with us! I am happy to hear that our team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Jeremy A. Abramson, GM jabramson@brandfonhonda.com


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  • Great experience!

    I went to branfon Honda want to buy a car knowing what I wanted. Joel Demarco help me. He had a few cars mind. He walk though each car explain e...

    Dealer Response

    Thank you for the glowing review, Stephanie! We take pride in our customer service and do whatever we can to have our customers leave happy. I'll ...


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    I went to branfon Honda want to buy a car knowing what I wanted. Joel Demarco help me. He had a few cars mind. He walk though each car explain everything to me. Got a get price . I would definitely recommend send people to Joel Demarco.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the glowing review, Stephanie! We take pride in our customer service and do whatever we can to have our customers leave happy. I'll be sure to share your feedback with Joel. Please don't hesitate to contact or visit us if you need anything else. Best, Jeremy A. Abramson, GM jabramson@brandfonhonda.com


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