New 866-409-8388
Used 866-409-8388 Email Dealer

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.6
241 lifetime reviews. Includes reviews of Harte Nissan from DealerRater.com
  • So Happy

    I was a first time shopper at Harte Nissan, and my salesman was Scott MacDonald. I could not say enough about the hospitality I was shown, nor cou...

    Dealer Response

    Hello, Carolyn! Our goal is to provide excellent service throughout the lifetime of your car, and we're delighted to hear that Scott has been an ...


    Show Full Review

    I was a first time shopper at Harte Nissan, and my salesman was Scott MacDonald. I could not say enough about the hospitality I was shown, nor could I rant enough about Scott. He gave us his cell phone number, and I even called him with a question when he was not at work. He was absolutely the best. I would highly recommend this dealership, and this salesperson to any friends, family, etc. Thank you

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Carolyn! Our goal is to provide excellent service throughout the lifetime of your car, and we're delighted to hear that Scott has been an exceptional asset to you! Thanks for sharing your great experience, and for your recommendation. Let us know if we can be of service in the future. Enjoy your new car!


    Hide Full Review
  • Wonderful Experience!

    I recently purchased a 2016 Nissan Rogue with the help of LaQuea Rayon as my Sales Rep. I was turning in a lease I had with your company as well a...


    Show Full Review

    I recently purchased a 2016 Nissan Rogue with the help of LaQuea Rayon as my Sales Rep. I was turning in a lease I had with your company as well and rolling into a new vehicle and she made the transition so seamless and I'm forever thankful! Car buying is stressful enough and she was able to handle the return process of my lease as well as help me finance my next car and I couldn't have been any happier with the process. Laquea was kind, patient, professional and answered all the questions and concerns I had. With the service that I continously get here you've really earned yourself a life long customer! Thank you for making me feel like family and a well valued customer!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • AWSOME! Salesman!
    January 2, 2017

    I don't usually do reviews! But this time I felt it was important! Dan Santana is a superb salesman! He was very calm, respectful, and completely ...


    Show Full Review

    I don't usually do reviews! But this time I felt it was important! Dan Santana is a superb salesman! He was very calm, respectful, and completely knowledgeable about the car I was interested in! He does everything in very timely fashion! NO Pressure from him at all! Dan could sell me a car anytime! He was such a gentleman! And got the job done! I would recommend anyone going to the Hartford Harte Nissan dealership to ask for him! He will take excellent care of you! Thanks Dan Santana! Mike C. Altima!!!

    Does recommend this dealer

    Hide Full Review
  • Wasted my time
    December 4, 2016

    Sales team was a joke - i called to make sure the car i was interested was there and available before i made the 1/2 hour drive....the car (new 20...

    Harte Nissan

    Hello carguy, thank you for letting me know about your experience. We price our cars to sell very quickly, and at times this results in vehicles s...


    Show Full Review

    Sales team was a joke - i called to make sure the car i was interested was there and available before i made the 1/2 hour drive....the car (new 2016 maxima) had been totaled and had not been abailable for some time.....i was then swung to a similar demo in the showroom - after crawling all over it, i made an offer 5% under asking price - the "salesman" refused it without even talking to anyone - no negotiation.....so on my way out, i approched the manager myself - he told me the car was SOLD......complete waste of time left there and drove to another dealer (another 1/2 hour away) and bought a 2016 platinum maxima!

    Does not recommend this dealer
    Harte Nissan

    Hello carguy, thank you for letting me know about your experience. We price our cars to sell very quickly, and at times this results in vehicles selling while customers are coming. We do apologize that we did not have a vehicle to suit your needs. We strive for 100% customer satisfaction and if I can help you further or if you would like to discuss this please don't hesitate to contact me at 860-549-2800. Sincerely, Damen Polance General Manager Harte Nissan


    Hide Full Review
  • Saleman Made the Difference
    October 31, 2016

    My wife and I were shopping for a new truck we went to the local Nissan dealer in our town only to be totally fed up. The salesperson was not list...

    Harte Nissan

    Hello...thanks so much for your comments and taking the time to leave us a review. We appreciate you being a customer of ours! -Damen Polance, Gen...


    Show Full Review

    My wife and I were shopping for a new truck we went to the local Nissan dealer in our town only to be totally fed up. The salesperson was not listening to what my wife wanted in a truck and did not seem know the product line. We decided to give Harte Nissan a try we were there shortly before the sales department open, and we were greeted by Scott MacDonald asking if he could assist us. My wife and I explained that we are shopping for a new SUV and that we had a bad experience at the dealership in our town. Scott apologized which was nice since it was not his dealership that was so incompetent. My wife gave Scott a list of items that she wanted on the SUV since she would be using the SUV. Scott was excellent showing us a 2017 Pathfinder that was on the lot, one of the things that my wife wanted was her new SUV to be as high as her 2004 Ford Explorer. Scott was even measured the height from the ground to the top of the seat and called us back with the measurement. The second time we came back after going to the local Honda, Ford dealers we asked to a 2017 in Green which Scott said they had to locate and they did in New Jersey, they sent someone to pick the SUV up and we purchased it two weeks later. I would recommend Scott to anyone who is looking to purchase a Nissan. He even offered for us to come back anytime if we have any questions on the Pathfinder. Scott is the reason why we ended up with a Nissan Pathfinder, I hope that when I have a need to use the service department at Harte Nissan they will be as good as Scott was.

    Does recommend this dealer
    Harte Nissan

    Hello...thanks so much for your comments and taking the time to leave us a review. We appreciate you being a customer of ours! -Damen Polance, General Manager, Harte Nissan


    Hide Full Review
  • Money hungry grease monkies
    October 29, 2016

    Came for oil change which cost 15 bucks, patiently waiting 2 hrs, still not done. I have a breatherlyzer installed in vehicle for dwi, they told ...

    Harte Nissan

    Hello, thank you for reaching out. We do charge a service fee for working with breatherlyzers as there is more labor involved, and the work takes ...


    Show Full Review

    Came for oil change which cost 15 bucks, patiently waiting 2 hrs, still not done. I have a breatherlyzer installed in vehicle for dwi, they told me they would charge 50 extra because extra time and labor it takes involved in the oil change. Spoke to the people who do the service, they said service rep is def lieing and trying to rip me off. I will wait till my service is completed and bring this issue up. This is 2nd issue i had with this service depatment The other was my brothers nissian murano which has the keyless ignition and somehow the key got stuck in the igintion. They charged me 500 to remove plus taxes. Overcharging hard working indviduals should be crime. Just overheard this guy next to me on the phone, he was saying that he got all kinds of discounts on his new vehicle purchase here at harte...these xxxxx are making customers feel like they got good deal and customer service....meanwhile they are jacking you up with extras when you bring in the car for service. Do not come here!!!!! Or buy new car here

    Does not recommend this dealer
    Came in for service or repair
    Harte Nissan

    Hello, thank you for reaching out. We do charge a service fee for working with breatherlyzers as there is more labor involved, and the work takes longer which is why the wait time was a bit longer. We work hard to keep our prices competitive with our competition. If you would like to discuss your concerns more feel free to reach out to me. Thank you, Damen Polance General Manager Harte Nissan 860-549-2800


    Hide Full Review
  • Another good experience

    This was my second time leading from Harte. My deal was complicated beacause I was ending my lease early. My sales person John Hair was polite, pa...


    Show Full Review

    This was my second time leading from Harte. My deal was complicated beacause I was ending my lease early. My sales person John Hair was polite, patient and knowledgable. He worked tirelessly with his manager Damen to get me the car and payment I could live with. Not to mention when I went to pick up my car it was ready as promised with a full tank of gas ! John and his team is great. Don't hesitate to give them your business. Love love love this place !

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • the salesman John Hair was professional and knowledgeable
    September 6, 2016

    I gave the ratings because John Hair negotiated ,the deal I wanted.He was very pleasant working with him.I bought a Nissan Rogue2016,on 8/29/16 m...


    Show Full Review

    I gave the ratings because John Hair negotiated ,the deal I wanted.He was very pleasant working with him.I bought a Nissan Rogue2016,on 8/29/16 my name is Anselma.

    Does recommend this dealer

    Hide Full Review
  • best experience ever when buying a car
    August 17, 2016

    Knowledgeable, professional, understanding, accommodating, outstanding, and simply the best experience ever when buying a car. I liked Harte Nissa...


    Show Full Review

    Knowledgeable, professional, understanding, accommodating, outstanding, and simply the best experience ever when buying a car. I liked Harte Nissan so much that I wised they were closer to home for the service of the car. LaQuea is over the top on my chat😍

    Does recommend this dealer

    Hide Full Review
  • Unethical and Unresponsive
    August 7, 2016

    I purchased a 2016 Nissan Maxima, it was our family's 12th vehicle purchased at Harte Nissan. It is quite clear after this experience that it will...


    Show Full Review

    I purchased a 2016 Nissan Maxima, it was our family's 12th vehicle purchased at Harte Nissan. It is quite clear after this experience that it will be the last one we purchase. Shortly after the purchase the Leather starting to change colors, I contacted the General Manager Damen Polance to discuss this issue along with the fact the car was rattling. It only took him almost 3 months to respond and attempt to solve the issue. He had me bring the car into the dealership to have some sort of protectant put on the Leather, well let's just say that didn't work and it has continued to discolor. I went around Damen to Simoniz the company he claimed did the work, not to my surprise nothing had ever been done and Damen completely fabricated the story. In addition he then forged a Simoniz Contract which allegedly would of had me covered to repair or replace whatever the issue was. Simoniz asked for the the date the vehicle was purchased, he instead crossed that out and changed the date. Well let's just say I attempted to start a claim last week and they still have no idea what I am talking about. I will say, I had the opportunity to deal with Erin Touponse, Harte's Director of Communications and at first she seemed really wanting to help, I think towards the end she was just as annoyed at what was happening with her company that she gave up as well. There are many other Nissan dealerships in the Hartford area that will take care of you. It is a shame, Harte Nissan used to be reliable and a great place to buy a car. However, with a unethical General Manager that has changed.

    Does not recommend this dealer

    Hide Full Review