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Reviews

Average Ratings

4.8
207 lifetime reviews. Includes reviews of George Harte INFINITI from DealerRater.com
  • New Key Price

    So i went to this dealership (George Harte INFINITI of Wallingford to get a new key for my 2014 QX60, the service adviser said it will cost $150, ...


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    So i went to this dealership (George Harte INFINITI of Wallingford to get a new key for my 2014 QX60, the service adviser said it will cost $150, then after the job was done, he handed me bill for $359!!!! this was not what i was told... the service adviser was in a rush and didn't have enough time for the customers!!! I expected them to deal in a professional way with customers but that wasn't the case! I would never recommend this place to anyone!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • My new Jx 35
    April 22, 2017

    I would recommend coming to this dealership George Harte Infinity. Henley Germain was my sales person. He made sure I got what I requested. He wa...


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    I would recommend coming to this dealership George Harte Infinity. Henley Germain was my sales person. He made sure I got what I requested. He was very honest and upfront. The finance team was awesome they took all the time and effort needed to make sure I got a deal that fit in my budget. It wasn't just about the sale they made sure I was comfortable.

    Does recommend this dealer

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  • Beyond Exellent Experience
    April 10, 2017

    After visiting multiple Infiniti dealerships I was recommended by my brother who has purchased two Infiniti's from George Harte and bragged about ...


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    After visiting multiple Infiniti dealerships I was recommended by my brother who has purchased two Infiniti's from George Harte and bragged about the deals he got. This was a no pressure leasing agreement (unlike most dealerships) and I got the exact car I wanted for way less then any other dealership quoted me. I would highly recommend Henley and this dealership to everyone. Great experience. I will be back when this lease is up. A+++ Thank you George Harte Infiniti.

    Does recommend this dealer

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  • Kept my in Infiniti 3 more years
    April 6, 2017

    As much as I have been a loyal Infiniti customer this was my first dealings with George Harte Infiniti . Henley did a good job communicating and I...


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    As much as I have been a loyal Infiniti customer this was my first dealings with George Harte Infiniti . Henley did a good job communicating and I felt read me well early. This cuts through a lot of back and forth wasted energy. Bottom line I am going into my 5th new Infiniti and 8th over all, A good Internet sale person in this day and age is essential! Henley is that guy. Igor got me to my numbers and George may have single handily got me to use Infiniti again for my maintenance. Even Joe Avery in finance showed a value for my time and kept the signing process painless.

    Does recommend this dealer

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  • Streamlined and Truly Amazing
    April 2, 2017

    I just bought a 2017 Q50 and right from the start Henley was proactive, informative, and on point. The whole experience was great. I picked up the...


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    I just bought a 2017 Q50 and right from the start Henley was proactive, informative, and on point. The whole experience was great. I picked up the car and was out of the facility in 30 minutes. In those 30 mins, I signed all paperwork, got a review of the car, and was fully ramped up to drive away. By the way, the new faculty is state of the art.

    Does recommend this dealer

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  • My experiece at Harte infiniti
    March 31, 2017

    Great service very helpful recommend them to everyone interested in purchasing a vehicle very friendly and they do not rush you in your decision m...


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    Great service very helpful recommend them to everyone interested in purchasing a vehicle very friendly and they do not rush you in your decision making

    Does recommend this dealer

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  • Intentionally misleading internet sales management
    March 31, 2017

    I have not written a review of any kind in the past. If I have a positive experience, I find a manager and communicate directly. If I have a bad...


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    I have not written a review of any kind in the past. If I have a positive experience, I find a manager and communicate directly. If I have a bad experience, I usually chalk it up to bad training, a bad day or something temporary which does not need to be hammered publicly. However, my experience this evening at Harte Infiniti requires a public warning to prospective customers. I saw a used car on their website and inquired about it over the net. I was called back almost immediately and discussed the car and specifically the attributes I wanted. The person directed me to another vehicle which had what I wanted. I then received a call back from the Internet Sales Manager, Henley Germain, who told me the car that was recommended actually had the wrong data on the website and did not have what I wanted. However he had another car that would do the trick. It was priced at $32,500. I told him I had a price max of $30,000 and said if he could sell it to me for $30,000, I would come and see it. He told me that if I came, my 'presence" would seal the deal in my favor and we could get a deal done. I wanted a more specific response and so I asked a number of times if $30,000 gets the deal done. He said more or less the same thing, such that any reasonable person would believe the deal could be done. We even went so far as to discuss the amount of fees I was prepared to pay when he said that the Doc Fees were about $595. I told him that was outrageous and that I would be comfortable around $250. He said to come in. Any reasonable person would believe the deal was done. The only open item was whether I liked the car. I drove it and liked it and confirmed the offer we had discussed on phone. Henley then went to confer with a more senior manager. After about 20 minutes, Henley came back to his office to explain why they could not do the deal as we had agreed. To his further discredit, Henley tried to defend his actions by saying that he never explicitly stated he could do the deal at $30,000. I told him simply he was being disingenuous to me and if he believed the nonsense he was spouting, disingenuous to himself. As I walked away, a more senior manager stopped me and I reiterated the facts. He did nothing. All buyers should beware of an organization that cannot be trusted, especially at the management level. All transactions require trust.

    Does not recommend this dealer

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  • Great service
    March 27, 2017

    George Harte Infinity was very helpful and accommodating during our debacle, when a tire blew up, while we were driving on the highway near Hartfo...


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    George Harte Infinity was very helpful and accommodating during our debacle, when a tire blew up, while we were driving on the highway near Hartford. While there was no replacement tire in stock at the moment for our new 2017 Q60, George Blackwell, Assistant Service Manager, gracefully offered to use one from one of their new cars they had in their showroom. He told us: ???You bought Infinity, and I don???t care from whom, you are my customers!??? In less than an hour, we were on our way to Boston, just in time for our daughter???s event there. What a great service!

    Does recommend this dealer
    Came in for service or repair

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  • Edward Mayzler is fabulous and very professional.
    March 26, 2017

    I recently leased a Q50 from Harte Infiniti. I've had the pleasure of dealing with Edward Mayzler. Not only did Edward make my experience effortle...


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    I recently leased a Q50 from Harte Infiniti. I've had the pleasure of dealing with Edward Mayzler. Not only did Edward make my experience effortless but educational as well. He gave me expeceptional service, and answered all of my questions. I would highly recommend anyone who's in the market to purchase or lease a vehicle to go and see Edward Mayzler at Harte Infiniti, Wallingford. Jenna Stamford,CT

    Does recommend this dealer

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  • Satisfied

    I recently purchased an FX. The customer service was exceptional. The buying experience was good. The salesman represented himself well. What I d...


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    I recently purchased an FX. The customer service was exceptional. The buying experience was good. The salesman represented himself well. What I didn't like was I sign off that the vehicle was sold to me with 96112 mileage when it actually had 96870 when I took the car home. It would be nice if the dealer would document the accurate amount of miles when the vehicle is finally sold. Overall the experience was good

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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