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Reviews

Average Ratings

4.3
679 lifetime reviews. Includes reviews of BMW of Bridgeport from DealerRater.com
  • Great buying experience!

    Bought my second BMW. Excellent experience overall. My trade-in was assessed fairly. Sales personnel super helpful and accommodating. Victoria in ...


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    Bought my second BMW. Excellent experience overall. My trade-in was assessed fairly. Sales personnel super helpful and accommodating. Victoria in financing was excellent. Great dealership overall.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Be Careful

    Be careful when you buy a used car from this dealership. I recently purchased a used 2012 Porsche Boxster. While this dealer represented that all ...


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    Be careful when you buy a used car from this dealership. I recently purchased a used 2012 Porsche Boxster. While this dealer represented that all of the appropriate safety checks had been done on the DMV form, it turns out the rear brakes were worn down to the sensors. When I contacted my salesman and then the general manager, I received no response. I will be filing a complaint with the DMV and go from there.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Epitome of Excellence
    March 4, 2017

    I recently took delivery of my fifth vehicle from BMW of Bridgeport and the entire process, from beginning to end, surpassed all of my expectation...


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    I recently took delivery of my fifth vehicle from BMW of Bridgeport and the entire process, from beginning to end, surpassed all of my expectations. Their commitment to the highest level of attention and service transcends even their own mission statement - an unpretentious, no-pressure, car buying experience with people who truly care about putting you in a vehicle that best suits your lifestyle, personality, and budget, David Baylis has been my client advisor for each of my vehicles and he is truly an absolute pleasure......always responsive, professional, and extremely knowledgeable about the brand. David is a passionate BMW enthusiast and his ownership of several different BMW's really adds incredible value when I want his perspective on which model best suits my own passion for exhilarating performance. David's enthusiasm, combined with his sensitivity to the wants and needs of his customers, ensures a pleasant and memorable purchase experience. However, my most recent purchase really touched my heart. The anticipation and excitement for my very first ///M car was met with the same enthusiasm from each person that took part in my delivery. David was extremely patient and accommodating, providing regular updates over the many, many months of waiting for an allocation. The moment the allocation was available, David called me and hearing his excitement only made my excitement grow tenfold. Glen Ramsteck (Delivery Specialist) spent just the right amount of time going over my new vehicle. He knew the features that were already familiar to me and spent considerably more time on features that were new or not available on my last car. Victoria Warner (Finance Center) contacted me before my delivery to provide full disclosure on my financing terms and to address any questions or concerns. This approach made me more comfortable and also allowed me sufficient time to work through and validate the numbers. Yet, the most memorable piece for me was the genuine enthusiasm from not only those mentioned above, but from additional staff that walked by and congratulated me, including my service advisor, Daniel, and the BMW Genius, Anthony. The entire team at BMW of Bridgeport is not only committed to providing the ultimate dealership experience, they are the epitome of excellence.

    Does recommend this dealer

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  • 5 Star treatment
    February 6, 2017

    From the moment I walked into BMW of Bridgeport, I was met and given 5 star service by my Client Advisor (Vincent Ruocco) and his sales manager (T...


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    From the moment I walked into BMW of Bridgeport, I was met and given 5 star service by my Client Advisor (Vincent Ruocco) and his sales manager (Tony Ferreone). Vincent made the sales process as seamless as possible. Moreover, his level of knowledge about the product line is 2nd to none. Compared to other dealerships in lower Fairfield County (which I shall NOT name), the staff here truly care about the customer and his/her needs. In addition, Anthony Dominicus & Mike Liberatore are the ultimate professionals and do their jobs with with the highest level of integrity. Keep up the great work gentlemen and I look forward to doing continued business in the coming years!

    Does recommend this dealer

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  • The Staff Was Terrific!
    January 24, 2017

    From sales, to finance and delivery all the BMW of Bridgeport team were wonderful, ready and willing to answer all my questions. They introduced m...


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    From sales, to finance and delivery all the BMW of Bridgeport team were wonderful, ready and willing to answer all my questions. They introduced me to the service guys and made me feel welcome and appreciated. I don't think I would ever go anywhere else to buys a car!

    Does recommend this dealer

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  • 10 years of Amazing service

    I have purchased 5 cars from BMW of Bridgeport over the last 10 years. When I was 21 no one would take me seriously but David sold me my first 33...


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    I have purchased 5 cars from BMW of Bridgeport over the last 10 years. When I was 21 no one would take me seriously but David sold me my first 330ci and I have never looked back. The best part is Tona at the service department. She has been my personal advisor for the past 10 years and I cannot tell you how great she is. Always willing to go above and beyond and check in with me throughout the entire process. Not sure if a new BMW is in my future but would never take my cars to anyone by Tona and the crew. Always professional and great experience and they always give me a great rental. Recently I blew out a run flat and Tona had me drop off my car at night so I could make it into work and had the car ready and waiting for me the next day with a full service even though i didn't have an appointment. Can explain how great the service is and Tona is the best.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Buying Experience
    December 7, 2016

    From the moment I requested assistance in learning about specific cars I was interested in, David Baylis made the experience absolutely enjoyable ...


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    From the moment I requested assistance in learning about specific cars I was interested in, David Baylis made the experience absolutely enjoyable and worthwhile. His attention to my needs and intentions to answer all of my technical questions were second to none. There is nothing more annoying and disenchanting than to spend time at a dealership talking with advisors who know less than you. David was just the opposite. A true car enthusiast and a pleasure to talk and do business with. I'm now waiting for my M240i to be built and delivered in the coming weeks. I would highly recommend his assistance.

    Does recommend this dealer

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  • Very Disappointed
    November 18, 2016

    After waiting about a week to get a 09 BMW X6 along with all the good things Jason had to say about the car, to my surprise when I got there every...


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    After waiting about a week to get a 09 BMW X6 along with all the good things Jason had to say about the car, to my surprise when I got there everything thing turns left. It's as if he didn't want to no longer sell me the truck, instead he's trying to let me buy an newer truck. I was sitting there saying to myself either he promise someone else this car or my money wasn't good enough. He even have me put $200 to hold it because he wanted to make sure I was coming back. I am very disappointed in the way this was handled. From recommending a car to you then tell you it's not the best anymore crazy.

    Does not recommend this dealer

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  • This is NOT good customer service.

    Brought my car in for an oil change. Was told that the four years of included service for this car "just ended last month." Wouldn't it have been ...

    Dealer Response

    Thank you for your comment. We are sorry to hear about what happened with your BMW Warranty and Experience with our service center. Our service de...


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    Brought my car in for an oil change. Was told that the four years of included service for this car "just ended last month." Wouldn't it have been nice if the dealer had informed me with a call or an email that the service coverage would be ending soon? They send me sales emails all the time, but I never unsubscribed because I thought the dealership would also contact me for things like letting me know that I could save $80+ by bringing the car in by a certain date. I bought this car in New Jersey and transferred the service coverage to Bridgeport. Whenever I brought the car in I felt like they were doing me a favor servicing my car. I'll be going the extra distance to BMW in North Haven from now on. They know how to provide outstanding customer service.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your comment. We are sorry to hear about what happened with your BMW Warranty and Experience with our service center. Our service department is highly trained and qualified. Above all else, providing excellent customer service is our main goal. I would like to learn more details about your case and to be able to make things right. Would you please send an email to info@bmwofbridgeport.com with you complete name, phone number and a brief description. Thanks!


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  • BMW Bridgeport
    September 13, 2016

    Edited - Had a service appointment and in my opinion when the car's sub-frame was dropped, the loss of weight, plus the stress of it dropping, cau...


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    Edited - Had a service appointment and in my opinion when the car's sub-frame was dropped, the loss of weight, plus the stress of it dropping, caused multiple weaknesses to be exposed. My brake line was loose and sprayed fluid on my wheel and tire, my headlight's gasket came loose and water then entered the headlight, and I don't know how but my Cyl 3 was misfiring, but after switching the coil to Cyl 1 everything is back to normal. BMW repaired the brake line and move the coil while we figured out the headlight issue.

    Does not recommend this dealer
    Came in for service or repair

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