Reviews

Average Ratings

4.8
353 lifetime reviews. Includes reviews of BMW of Darien from DealerRater.com
  • BMW DARIEN REVIEW

    I never leave there dissatisfied, no matter what service advisor I get, they get the job done, especially Anthony Fischetti!!! Professional, know...

    Dealer Response

    Piera, we are so happy to read such a great review about BMW of Darien! Please don't hesitate to reach out if there's anything additional we can d...


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    I never leave there dissatisfied, no matter what service advisor I get, they get the job done, especially Anthony Fischetti!!! Professional, knowledgeable, and fast , it doesn't get any better! :)

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Piera, we are so happy to read such a great review about BMW of Darien! Please don't hesitate to reach out if there's anything additional we can do for you.


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  • Recall on my airbag bmw m5

    Everyone is great help me with everything and super fast service!!


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    Everyone is great help me with everything and super fast service!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Responsive, fast and precise

    We had a problem with the suspension system of our aging BMW X5 . Frank Ciardullo , our service advisor at BMW Darien resolved our issue in less ...


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    We had a problem with the suspension system of our aging BMW X5 . Frank Ciardullo , our service advisor at BMW Darien resolved our issue in less than a day ! And with courtesy, best advice and effective action. We consider ourselves as privileged as being BMW owners serviced by Frank and his team.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service repairs

    My contact representative was Vince. He took excellent care of me. He listened to all the problems that I had with my car. All of the repairs were...

    Dealer Response

    That is great to hear, Joann! We are pleased your repairs were completed to your satisfaction. Please let us know if you ever need anything else! ...


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    My contact representative was Vince. He took excellent care of me. He listened to all the problems that I had with my car. All of the repairs were explained to me in detail before I gave my okay to have them done. I was also given a loaner to drive for 3 days while the repairs were done. The repairs were costly but done right. I feel as if I have a new car!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    That is great to hear, Joann! We are pleased your repairs were completed to your satisfaction. Please let us know if you ever need anything else! Take care!


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  • BMW Service Experience

    Vince Pampena, my service provider, was exceptional. As well as manage the service of my X3, he researched and found the extended warranty / flat...

    Dealer Response

    Jack, thank you for sharing your experience with Vince! We are always more than happy to assist you if anything else comes up. Take care!


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    Vince Pampena, my service provider, was exceptional. As well as manage the service of my X3, he researched and found the extended warranty / flat tire policy coverage, I had purchased when I leased the X3 back nearly 3 years ago, at a BWW dealership in Charleston, S.C. He kept me apprised every step of the way. Great customer service from Vince!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jack, thank you for sharing your experience with Vince! We are always more than happy to assist you if anything else comes up. Take care!


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  • Service

    Top Professionals, top service. Anthony is knowledgeable and highly professional Service team is outstanding

    Dealer Response

    Thank you for your review! It is great to hear you had such a positive experience with Anthony. Please let us know if you ever need anything else!


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    Top Professionals, top service. Anthony is knowledgeable and highly professional Service team is outstanding

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review! It is great to hear you had such a positive experience with Anthony. Please let us know if you ever need anything else!


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  • BMW of Darien CT

    I just bought a new 2018 BMW 340. Trevor Johnson, the salesman I dealt with, was fully responsive and helpful to me. This is not the first car ...

    Dealer Response

    John, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Darien! Trevor is a great asset to our t...


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    I just bought a new 2018 BMW 340. Trevor Johnson, the salesman I dealt with, was fully responsive and helpful to me. This is not the first car I have purchased from this dealer. Nor will it be the last.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    John, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Darien! Trevor is a great asset to our team and he'll be happy to hear about your kind words and five stars! We look forward to your next visit! Take care!


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  • BMW Darien

    The speed of the entry into service and speed of completing the work was outstanding. I also appreciated the phone call letting me know the car wa...

    Dealer Response

    Thank you for taking the time to leave your honest feedback, Michael. We're glad to hear everything was completed in a timely manner. If you would...


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    The speed of the entry into service and speed of completing the work was outstanding. I also appreciated the phone call letting me know the car was ready early I cannot tell you how many times other dealerships would not do that. I am disappointed that the dealership was going to charge me $200 to put my car on the computer to see why the Check Engine light was on after I just spent $600 on rear brakes that is really amazing to me. What if there is something seriously wrong with the car I just spent $600 so it should be a non issue for BMW to find out why the light is on I am very disappointed in that part of the experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave your honest feedback, Michael. We're glad to hear everything was completed in a timely manner. If you would like to speak with us further about your experience, please give us a call!


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  • NEW BMW owner

    BMW of Darien made our first BMW experience fantastic. Everyone at the dealership was very friendly, helpful and professional. They were not too...


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    BMW of Darien made our first BMW experience fantastic. Everyone at the dealership was very friendly, helpful and professional. They were not too pushy and never made us feel pressured.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • BMW 328ci

    My service representative is top notch. The cost of the maintenance work is rather pricey, except for the oil change which is competitive with ot...

    Dealer Response

    Hello Nicholas, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we ...


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    My service representative is top notch. The cost of the maintenance work is rather pricey, except for the oil change which is competitive with other local establishments.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Nicholas, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.


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