Mercedes-Benz of Greenwich

New 888-446-5186 Dealer Website
Used 888-446-5209 Email Dealer
Service 877-869-1372

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Reviews

Average Ratings

4.6
39 lifetime reviews.
  • Bought my first MB | I'll be back

    I bought my first MB from Joe Carbonell yesterday. The entire experience was very pleasant and easy. I really liked how they keep the CarFax in th...


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    I bought my first MB from Joe Carbonell yesterday. The entire experience was very pleasant and easy. I really liked how they keep the CarFax in the glove compartment of each car. It's a simple thing, but it goes to show you that they are honest and forthcoming. They were also very willing to work with me and a somewhat unusual financing approach. I'm happy both with the car and the service I received during the buying process.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Sylvia Dummett,Pastor

    They were very helpful and accomendating. It was a great experience.


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    They were very helpful and accomendating. It was a great experience.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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  • Overall Great Experience

    I bought a car from Ben Baiocco at Mercedes-Benz of Greenwich and after having such a great experience I felt compelled to offer this review so ot...


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    I bought a car from Ben Baiocco at Mercedes-Benz of Greenwich and after having such a great experience I felt compelled to offer this review so others could have the same. He was truly a pleasure to deal with, offered a fair price, and made the process simple and enjoyable. Trust me, I have to reason to lie to you - go see Ben, you will be happy you did!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fantastic Buying Experience !!!

    Had a Fantastic Buying Experience! Willie Williams our car salesman, was very knowledgeable and made us feel very comfortable. We especially li...


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    Had a Fantastic Buying Experience! Willie Williams our car salesman, was very knowledgeable and made us feel very comfortable. We especially liked his no pressure approach. Came from NJ to look at a car we saw on the internet. The car was all ready to go when we got there. When we decided to buy, he made the whole experience go so smooth. I noticed how he "ran" around taking care of everything which showed me how he felt our time was valuable. When I needed to swing by my bank, he grabbed a beautiful Mercedes and gave me a lift. I was driving home in a short period of time, same day. If your looking to buy a car, Willie Williams is the man to call !!! ;-)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Wonderful Experience

    I would like to take this time to say that Albert and Anthony exceed my expectation. Al made my shopping experience very smooth. As someone said t...


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    I would like to take this time to say that Albert and Anthony exceed my expectation. Al made my shopping experience very smooth. As someone said that Mercedes of Greenwich is so lucky to have the them in their team. Al, thank you for showing me how much experience and professionalism you have as a sales representative. I would highly recommend Mercedes of Greenwich.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • UNBELIEVABLE SERVICE!

    I was driving from Stamford to Purchase NY when my tire pressure in one wheel began to go down. I stopped in at the service department here in Gre...


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    I was driving from Stamford to Purchase NY when my tire pressure in one wheel began to go down. I stopped in at the service department here in Greenwich and they pointed out I had a nail in my tire. Luckily it was in a position where they could pull it out and patch the tire rather than replacing the entire thing. The great thing is that they took me in on-spot and did the repair right then and there. I was astonished at how they worked me into their schedule so fast and got the job done in a quality & well-timed manner. I have the tire warranty program so it costed nothing and I got a complementary car wash as well. They also gave me a condition update on the vehicle, suggesting I replace another tire soon because of wear. I couldn't thank them enough because I'm a college student who needs to go home in a day for Xmas break. Thank you so much MB of Greenwich for you incredible assistance!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Greenwich Grab bag

    The lot is cramped and getting cars out is difficult as some are parked directly behind others. Albert White was a gem. He gave me hope for buying...


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    The lot is cramped and getting cars out is difficult as some are parked directly behind others. Albert White was a gem. He gave me hope for buying used cars. The sales manager.. well not so much. I did buy a car from them in the end for a fair price but the overall process felt like I was buying a used car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Terrific experience

    This is the 3rd vehicle my family has purchased over the last 3 years and this was a terrific experience. We first visited a dealer in Northern Qu...


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    This is the 3rd vehicle my family has purchased over the last 3 years and this was a terrific experience. We first visited a dealer in Northern Queens. The salesman was nice enough but the price was at least $3000 higher than everyone else. We left our contact info since they didn't have the color we wanted and they never even called us back. Came to Mercedes Greenwich and dealt with both Joe Carbonell and the manager Anthony. The price was the lowest by far and we really didn't haggle. Service was top notch. We came in with 3 young children and Joe went out of his way to make them feel comfortable. We were able to complete the deal and drive away in just a couple of hours. Honestly, we didn't expect to buy a car that day but the deal was good and the car was the right color and mix of options. There was no point in shopping further. As with any car buying experience, the finance guy offers added options but he was the least pushy of any finance person I have ever dealt with. Throughout the whole process, I'm not sure I could have expected more. The price was great, the service was top notch, and the car is CPO and terrific. It was worth the trip from Northern Queens.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Personable Sales Consultant

    Normally I think of the experience of buying a car is like going to the dentist... like pulling teeth. I was pleasantly surprise of my overall exp...


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    Normally I think of the experience of buying a car is like going to the dentist... like pulling teeth. I was pleasantly surprise of my overall experience with Mercedes Benz of Greenwich. It took me about 1 hour from the time I walk thru the door, test drive the car, discuss price and purchase the car. With experience like this, I will definitely go back to Mercedes Benz of Greenwich the next time I am in the market for a car. Albert, you're the man. Thanks for making it a pleasant experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Dreadful Service

    We all know the car business is awful but this dealership takes it to new lows. Not only that, it is owned by Penske which has NO business owning ...


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    We all know the car business is awful but this dealership takes it to new lows. Not only that, it is owned by Penske which has NO business owning a Mercedes dealership anywhere in the world! Sales department are a bunch of sharks who offer pitiful trade-in values. My new special order was missing valuable options upon delivery to the dealership. I do not care if it was the factory or the dealer that made the mistake. They of course blamed the factory. All they offered was to re-order, wait another 3 months and pay an extra $700 because in the meantime prices have gone up. Avoid at ALL costs. Luckily you have a lot of choices in the area. Mercedes should take away this franchise, it is destroying their brand. I will be sure to bring it up the next time I meet Mr Zetsche!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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