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Mercedes-Benz of Greenwich

(322 reviews)
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

Reviews

(322 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Greenwich from DealerRater.

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This was my 5th car lease from Penske in Greenwich.

This was my 5th car lease from Penske in Greenwich. Without a doubt, this was the BEST experience I have had. Gilbert helped me from the first day. He was patient even when I lost out on two cars. On delivery day he sat with me in the car for 1 hour or more explaining how the car worked. I had never had this before. It was always a pain and I always felt I wasn’t getting a good deal and NEVER had any explanation of any of the 4 previous cars. I highly recommend Gilbert Castillon. He is not in a rush. He knows his cars inside and out. And most importantly, he is genuinely a nice guy and wants you to get a good deal and walk away happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your positive feedback about leasing at Mercedes-Benz of Greenwich. We're pleased to hear that our team could assist you effectively and ensure a satisfactory experience with your car delivery. Enjoy driving your new lease—we appreciate having customers like yourself in the community!

One of the best experiences learning how to use my 2025

One of the best experiences learning how to use my 2025 G-wagon. Thomas Chen walked me thru all the new upgraded features. Highly recommend anyone looking for A Mercedes Benz to go to Greenwich Ct Mercedes and ask for Thomas Chen

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We're glad you had a great experience learning about your G-wagon. At Mercedes-Benz of Greenwich, our team aims to make the features easy and understandable for everyone. Thank you for recommending us.

Had a great experience finally they used car Jay was

Had a great experience finally they used car Jay was fabulous I might make them my home dealership now

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mercedes-Benz of Greenwich is pleased that you had a great experience. Feel free to consider us your home dealership.

I recently had a fantastic experience at Mercedes-Benz of

I recently had a fantastic experience at Mercedes-Benz of Greenwich. Kevin Gomez was incredibly helpful and knowledgeable, making the entire car buying process a breeze. I'm thrilled with my GLS SUV 580 and would highly recommend this dealership to anyone in the market for a Mercedes. Here are some specific highlights of my experience: * Knowledgeable Sales Team: Kevin Gomez at Mercedes-Benz of Greenwich was extremely knowledgeable about the different Mercedes models and features. He took the time to answer all of my questions and help me find the perfect car for my needs. * Great Customer Service: The staff at Mercedes-Benz of Greenwich went above and beyond to provide excellent customer service. They were always friendly and helpful, and they made sure that I was happy with every step of the car buying process. * Smooth Buying Process: The buying process at Mercedes-Benz of Greenwich was quick and easy. The staff worked hard to get me the best possible deal on my new car, and they made sure that I was completely satisfied with my purchase. Overall, I had a fantastic experience at Mercedes-Benz of Greenwich. I would highly recommend this dealership to anyone in the market for a Mercedes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mercedez-Benz of Greenwich is glad that you enjoyed the car-buying process, and it's wonderful to hear how helpful our team was for you. Enjoy your GLS SUV 580. Your recommendation means a lot to us; thank you for sharing your thoughts!

MB Of Greenwich Is my absolute my number one

MB Of Greenwich Is my absolute my number one dealership They are professional and proficient I have purchased 3cars in the last 8 yrs I wouldn’t go anywhere else. Rob is absolutely amazing he will work with you. I completely trust his work, I just recently picked up my 3rd car yesterday the GLB250 black on black I absolutely love it. Thank you MB of Greenwich.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

At Mercedes-Benz of Greenwich, we appreciate your loyalty and trust. Our team is proud to have worked with you on each purchase. Enjoy the drive in your new GLB250—black on black sounds stunning!

i picked up a new gel53 on time and was detailed and

i picked up a new gel53 on time and was detailed and set up in no time efficient and helpful and delivered on time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We’re glad to hear you had a streamlined experience with your new GEL53 at Mercedes-Benz of Greenwich. Wishing you enjoyment on the roads ahead with it. Feel free to reach out if there's more we can assist with.

Great job by Kevin in their sales department.

Great job by Kevin in their sales department. He was a pleasure to work with. He was able to get me into the GLE350 that I have wanted for some time. Very pleasant experience at MB of Greenwich where they put the customer first.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for sharing. We're glad you enjoyed working with our team and your new GLE350 from Mercedes-Benz of Greenwich. Enjoy the ride!

Went recently to buy this S class we unprofessional

Went recently to buy this S class we unprofessional people who offered $1k off and and refused to honor and asked for more than listed price and found it very disappointing and unreliable people Don’t waste time with these ignorant people

Rating breakdown (out of 5):
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  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Moe, I appreciate you taking the time to share your feedback regarding your recent visit here at Mercedes-Benz of Greenwich and would like the opportunity to discuss the price of a Mercedes-Benz S-Class, as well as the level of customer service you received from our Sales Team. Can you please send your contact information to me? I look forward to hearing from you. Lou Liodori Mercedes-Benz of Greenwich General Manager LLiodori@PenskeAutomotive.com

Tom Chen was very professional, friendly, attentive,

Tom Chen was very professional, friendly, attentive, knowledgeable. General manager Lou helped a lot. Thanks to all in the dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the kind words about our team at Mercedes-Benz of Greenwich. Glad to hear you had a great experience! Wishing you all the best.

Matthew Bayer and the team at Mercedes Greenwich were

Matthew Bayer and the team at Mercedes Greenwich were efficient and a pleasure to do business with! I highly recommend them for an excellent experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words about our team at Mercedes-Benz of Greenwich. We're pleased to hear you had an excellent experience.