Lexus of Greenwich

(4.9) 287 reviews

Dealer on Cars.com since September 2015

Currently in stock!

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Today's Hours

Sales 9:00 AM - 5:00 PM
Service 7:30 AM - 5:00 PM
Mon 9:00 AM - 7:30 PM
Tue 9:00 AM - 7:30 PM
Wed 9:00 AM - 7:30 PM
Thu 9:00 AM - 7:30 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:30 AM - 7:30 PM
Tue 7:30 AM - 7:30 PM
Wed 7:30 AM - 7:30 PM
Thu 7:30 AM - 7:30 PM
Fri 7:30 AM - 6:00 PM
Sat 7:30 AM - 5:00 PM
Sun Closed

Reviews

4.9
287 lifetime reviews. Includes reviews of Lexus of Greenwich from DealerRater.com
  • pleasant experience.

    the entire team was great to work with. I got a fair deal on a good car. The team made things a pleasurable experience.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Purchasing my own first Lexus...One memorable experience!

    I already knew what I wanted and what type of service I desired; however, Louis, Josh and Anthony blew those expectations out of the water and made my

    ...

    first dealership experience one loving memory!! Josh accomodated the test drive to my busy schedule and was very helpful introducing me to LexiAnn (my new 2014 RX 350) and making me comfortable with it. It felt as if she was already mine! The same night, Josh and Louis took care of the preliminary paperwork and I was done and taken care of within an hour of walking into the dealership. Louis was very transparent and conscise about the deal, making me feel very at ease with my decision! Three days later I went back to the dealership to find LexiAnn all packaged up with 'the big red bow' waiting for me to take it home. Before then, Anthony took me through the finance terms and final papers to sign; he certainly contributed to my peace of mind with his experience and his very well-received suggestions. Then Josh gave me a very thorough grand tour of all functionalities of the vehicle. Overall, I am just beyond thankful to Louis, Josh, Anthony, and Lexus of Greenwich for being the loving instruments that played key parts in one of my most memorable life experiences! I feel very honored to be part of this family now!!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

  • Old school sales

    When it comes to selling cars Everyone has their own sales pitch to present their best deal. What was different about this sale ,was the sales rep

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    himself. . Steve???s accolades are a result of experience and knowledge in this field. Easy ,well spoken, cut to the chase deal. The best.

    Customer Service
    Not Applicable
    Quality of Repair
    Friendliness
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    Overall Experience
    Does recommend this dealer

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Service & Repair

Service Reviews

4.9

19 lifetime reviews of the Service Department.
Includes reviews of Lexus of Greenwich from DealerRater.com

  • FABulous Customer Service

    Just want to write about my experience with this dealership. I have leased 4 cars through this dealership. My salesperson Mike Rosen is great. I alway

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    s can count on Mike to get me the car I want at the price I like. I had a small problem this past week with my car and called customer service. The dealership went above and beyond my expectations to resolve this for me.They assured me that they wanted to make me feel my business is valued! That is rare out there today,so thanks Lexus of Greenwich, A very happy customer Lisa D.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

  • Not satisfied wit the service

    I have serious doubts about the quality of service provided by this dealership. I purchased a LEXUS LX 470 in 2000 and the driver side mirror did n

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    ot open/close correctly from the start. It was very intermittent but i had taken the car in on three separate occasions to have the issue addressed. All service did was replace the fuse each time but the problem continued. i let the issue go since it only happened once a month and not worth the effort to continue to bring the car in. Fast forward several years and now the mirror stopped working altogether but now that the issue was no longer warrantied the dealership immediately replaced the mirror for $1100. Apologies for the history but now in May 2016 i brought the car in for a 90k check along with some engine check light issues and a grinding sound on acceleration. The oxygen sensors needed to be replaced along with the center exhaust and thermostat. A $5000 cost but no real problem since the car was due and needed the service. The issue i have is 3 months later in Aug 2016 the steering became sluggish and making grinding sounds. When i checked the power steering fluid it was near empty along with low suspension fluid and empty coolant. I would have expected at the 90K service all these levels to be checked and in working order. Then these past two weeks in Aug the ABS and VSC/TRAC lights are now coming on and the brakes started engaging while driving the car. A very serious situation which causes unpredictable behavior and potential loss of control while driving. I called this dealership to report the issue. They kindly took down my information as i raised concern about the recent visit and lack of fluid levels and the more recent ABS VSC issues. I needed to bring the car in immediately for some service but required a loaner as i live 40 minutes away. The dealership could not provide a loaner and said i would need to wait a week if the loaner was required. Needless to say i declined the offer and called another Lexus dealership that invited me in immediately and provided a loaner.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

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Service Pricing

    Oil, Filter Change

    $59.95 and up*

    Wheel Alignment (RWD)

    $149.95

    Wheel Alignment (AWD)

    $149.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 21 Offers on 9 Models

About Our Dealership

Dealer on Cars.com since September 2015

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Lexus of Greenwich
19 Railroad Ave Greenwich, CT 06830
New (203) 987-3280
Used (203) 987-3453
Service (203) 987-4931
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