Karl Chevrolet

Well worth the drive as we are from Maryville Mo. Levi Cocks and Mark Hermosillo had our best interests at heart. Helped me find a new Colorado ZR2 that checked all the boxes! Even had service install running boards and cover before I left on Saturday. Everything I was looking for. Same day also helped my 20 year old college daughter purchase her first vehicle, a Chevy trailblazer. They worked with her preferences and budget to get her a vehicle she loves. Big dealership with lots of inventory, but also with people who care for their customers. What more can you ask for?

I have been purchasing used and new vehicles from car dealerships for many many years. Some good experiences and some bad experiences. I recently purchased my Suburban from Karls, his dealership is over 150 miles from my home, that's a 2.5 hour drive. What an experience I had. Yes, long ride and a lot of time driving but the service I received from Rob the salesman and more importantly, Leo the owner of the dealership was outstanding. I had many conversations, texts and videos with Leo regarding this particular Suburban he had in stock. Leo is a great guy and very honest, going forward, all of my future vehicle transactions will first start at Karls Chevrolet. Thank you. Rich Zingaro

From Rob in sale's to all in service. I could not ask for anything better

Gary was great,He made everything really easy for us. In just a few hours we were on the road with our new vehicle! Highly highly recommend checking this dealer out! No rushing, no hassle, one of the best dealers I’ve been to,if not the best!

Monday, called and spoke to Gary to see if the 2019 Suburban was available. I was told it was available but he would have to check if the dealership dealt with Massachusetts RMV because it is a pain. Because I live an hour and a half away I offered to leave a deposit and explained I wanted to do as much as possible over the phone. I was told no to leaving a deposit, you know because he had to first figure out if they deal with MA RMV. Tuesday, no return call from Gary. I called him at 4:00 and he told me the same thing "well as I told you dealing with the Massachusetts RMV is a pain." I asked to speak to a manager because at this point I felt like he was brushing me off. I had already explained I had no trade-in, financing already secured, offered to leave a deposit, and wanted to purchase the Suburban. I spoke to Leo Karl at 4:10pm and explained. He said they do in fact deal with Masssachusetts and deal with out-of-state sales all the time. I again reiterated that I would like to purchase the car, he stated he was going into a meeting and would call right back as soon as he checked the availability of the Suburban. No call back! I called and left a message for Leo on Wednesday. No call back. I reached out via their online chats throughout the week and confirmed the vehicle was still available. I also was told the message to Leo that I was expecting a call back would be passed along. My husband called on Wednesday and spoke to Gary, who said he would check on availability and get back to him. NO call back. It is now Friday, and I still have not recieved a call back from the dealership. So, one last attempt, I put in an online request to Steve Karl this time and am awaiting a return call for a purchase and home delivering option of the vehicle. I am glad I live an hour and a half away because if I had to deal with this in person after a long drive I would be really upset. Beyond frustrated and disappointed that a company in the business of selling vehicles doesn't seem to want to sell their vehicle to a ready and willing customer.

We recently had our tires replaced. They had the car for the whole day. I drove the car to Hampton Bays, NY a few days later and the pressure on one of the tires kept slowly dropping. I brought it to a service station and after several hours they discovered that a gasket had a small tear in the rubber.

Wonderful dealership....always a pleasure to work with the Sales and Service Departments!

To put it succinctly: miserable. We brought our Suburban in several times for service, each time the customer service was dreadful. They were abrupt, significantly underestimated the price of the service (scope did not change), and pushed hard to sell add-on services. Weren't even willing to explain why the services or how they are priced. We will not go back.

Easiest car buying experience,. Walter Frank was completely transparent with the dealer #?s and we made a deal within 24hrs that was great. Didn?t get rolled by sone finance guy hawking unneeded extras. Guy is class act.

good help with radio and phone information that was given erroneously by Serius radio.