Mercedes-Benz of Caldwell

(4.8) 228 reviews

Dealer on Cars.com since February 2013

Currently in stock!

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Today's Hours

Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 8:00 PM
Tue 7:30 AM - 8:00 PM
Wed 7:30 AM - 8:00 PM
Thu 7:30 AM - 8:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

4.8
228 lifetime reviews. Includes reviews of Mercedes-Benz of Caldwell from DealerRater.com
  • Review

    Excellent service. The sales person, Mr. Francisco Beltre, was great at getting the paperwork in order and get the car in the agency in a timely fash

    ...

    ion. Sandra

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Sandra, Thank you so much for the review. You were excellent to work with as well. Looking forward to some good weather soon so you can enjoy you

    ...

    r new convertible. Thank you again. Happy Miles! Warm Regards, George Ikonomakos Sales Manager 973-227-3600 xt. 235 George@MBofCaldwell.com


  • Great Experience

    Great experience - from the start, my salesman Jon (Murph) Murphy provided excellent, friendly and knowledgeable service. Sales mgr. George I. and pa

    ...

    rts mgr. Eric E. were also very helpful and provided excellent service, as did Brian from roadside asst.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Mercedes-Benz of Caldwell

    Mike, we are glad that we were able to assist you in your service needs. Thank you for taking the time to review our department. Sincerely, The Team

    ...

    at Mercedes-Benz of Caldwell


  • Bought 2015 mercedesml350

    When I came to the dealership to help my mom find a car for her, Jonathan Murphy approach us quickly and asked us what vehicle we wanted to see. He

    ...

    was very helpful in finding the vehicle we wanted to test drive the vehicle. When my mom test drive the vehicle, he was very knowledgeable and answered all our questions. When it was time to do the deal, he didn???t pressure my mom to buy the vehicle. It was easy to deal with him. My mom bought 2015 Mercedes ML350. She was happy driving the vehicle home. We would definitely recommend him to all our family and friends.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Mercedes-Benz of Caldwell

    Val, thank you for taking the time to write this review. We hope you keep us in mind for future auto purchases/services, and hope that your mom enjoys

    ...

    her new vehicle. Best Regards, The Team at Mercedes-Benz of Caldwell


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Service & Repair

Service Reviews

4.8

29 lifetime reviews of the Service Department.
Includes reviews of Mercedes-Benz of Caldwell from DealerRater.com

  • Mercedes Service

    Excellent and efficient service whenever I've done business with this Mercedes Dealership.!

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • B service 2016 E350

    Top notch treatment through entire process from arrival my greeting was courteous and efficient. Next my service advisor was excellent in all aspects

    ...

    , Brian Bainum. Followed by equal first clas treatment by Anthony at the car loaner window. And also easy entry into my loaner. Then the service was completed within a few short hours and I was called personally by my advisor to tell me my car was ready for pickup. First class and could not have been better!

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service Pricing

    Car Wash

    Complimentary

    Wheel Alignment (4WD)

    $49.95 and up*

    Detailing

    $199.95 and up*

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since February 2013

Mercedes-Benz of Caldwell is part of the Tri-State Luxury Collection.

Luxury cars and extraordinary service await you at Mercedes-Benz of Caldwell. Located in Fairfield, NJ, our dealership is dedicated to serving you better. Enjoy seamless sales, financing and service experience from professionals that put you first-every time you visit. This customer-centric approach is quickly cultivating repeat business from drivers who expect more out of an automotive dealership.

"New Jersey's Newest Star!"
Mercedes-Benz of Caldwell
1230 Bloomfield Ave Fairfield, NJ 07004
New (973) 436-1030
Used (973) 436-1032
Service (973) 436-1026
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