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Reviews

Average Ratings

4.7
158 lifetime reviews. Includes reviews of Mercedes-Benz of Caldwell from DealerRater.com
  • Review

    Excellent service. The sales person, Mr. Francisco Beltre, was great at getting the paperwork in order and get the car in the agency in a timely ...

    Dealer Response

    Dear Sandra, Thank you so much for the review. You were excellent to work with as well. Looking forward to some good weather soon so you can enjoy...


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    Excellent service. The sales person, Mr. Francisco Beltre, was great at getting the paperwork in order and get the car in the agency in a timely fashion. Sandra

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Sandra, Thank you so much for the review. You were excellent to work with as well. Looking forward to some good weather soon so you can enjoy your new convertible. Thank you again. Happy Miles! Warm Regards, George Ikonomakos Sales Manager 973-227-3600 xt. 235 George@MBofCaldwell.com


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  • Flawless
    March 18, 2017

    Jonathan Murphy went above and beyond to ensure I walked out of the dealership with the perfect car and the perfect price. The experience was perf...


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    Jonathan Murphy went above and beyond to ensure I walked out of the dealership with the perfect car and the perfect price. The experience was perfect from start to finish. I highly recommend Jonathan as well as this dealership for a high quality experience.

    Does recommend this dealer

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  • John Murphy makes buying a Mercedes a Great experience!
    March 12, 2017

    I recently bought a new car from this dealership and worked with John Murphy. He is knowledgeable, provides excellent service, doesn't pressure yo...


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    I recently bought a new car from this dealership and worked with John Murphy. He is knowledgeable, provides excellent service, doesn't pressure you, and throws in a few good stories and makes you laugh so you feel really good about your big purchase. I would use John again and definitely recommend him to all my family and friends.

    Does recommend this dealer

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  • S550 Purchase
    March 7, 2017

    I recently purchased a new S550 from Mercedes Benz of Caldwell. There is not enough to be said about the outstanding service throughout the entire...


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    I recently purchased a new S550 from Mercedes Benz of Caldwell. There is not enough to be said about the outstanding service throughout the entire process. The entire staff was more than helpful and made my experience second to none. I will definitely be purchasing more vehicles through them. Highly recommend!

    Does recommend this dealer

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  • PRICELSS EXCELLENCE
    March 1, 2017

    My continued experience with my Advisor is matchless ! Franca Urbano- Marciano is a VERY PROFESSIONAL, DEDICATED, HARD WORKING AND ALWAYS WILLING ...


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    My continued experience with my Advisor is matchless ! Franca Urbano- Marciano is a VERY PROFESSIONAL, DEDICATED, HARD WORKING AND ALWAYS WILLING TO GO THE EXTRA MILE without question !!! she is ALWAYS UPFRONT, HONEST AND PLEASANTLY HUMOROUS !!! she is truly A RARE ASSET to the Brand of Mercedes . She on a unofficial visit referred me to Andrew Beifus and now I'm in the OUTSTANDING TRUCK THAT I'M TOTALLY IN LOVE WITH !! Andrew and the rest of the staff made my purchase experience simple and satisfying .....I got the DEAL OF THE CENTURY and could not be more pleased with Mercedes Benz of Caldwell the dealership is EXCELLENCE AT ITS BEST !!!

    Does recommend this dealer

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  • Excellent Experience
    March 1, 2017

    Rich was honest, professional, personable, accommodating, thorough and understanding; he immediately realized what was important to me and made su...


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    Rich was honest, professional, personable, accommodating, thorough and understanding; he immediately realized what was important to me and made sure to key in on those issues and questions in a professional manner. Rich did everything possible to ensure my personal time was well spent (including asking another sales associate to take me for a second test ride when I came to the dealership while Rich was working with another client). Nick was great in structuring the deal, including responding to my wants to know a clear and understandable 'all-in price' and breakdown. Al made sure to get final paperwork and financing matters completed and out of the office quickly after a very long day, while keeping me laughing. Eric, the service guy who showed me the features of the car, was very patient and thorough. My overall experience with this dealership, especially Rich, was excellent

    Does recommend this dealer

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  • Best Service Ever
    February 27, 2017

    My service advisor is Franca Marciano. She takes care of everything for me. She always has a smile on her face! She knows everything about my cars...


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    My service advisor is Franca Marciano. She takes care of everything for me. She always has a smile on her face! She knows everything about my cars...& I have 3 Mercedes! No matter what, I will always seek Franca.

    Does recommend this dealer
    Came in for service or repair

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  • Murphy is the Man!
    February 26, 2017

    Great experience with this dealer, and Jonathan Murphy in particular. I drove over 2 hours to deal with this team. In all the years I have been ...


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    Great experience with this dealer, and Jonathan Murphy in particular. I drove over 2 hours to deal with this team. In all the years I have been leasing and purchasing cars, this was by far one of the best experiences Al in Finance was very knowledgeable, friendly and helpful. Even though the dealership was absolutely swamped on a beautiful Saturday morning, they never made me feel rushed. They are all top notch, and made the long trip worth while. I will definitely go here first when looking for the next car!

    Does recommend this dealer

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  • Jonathan Murphy ::FIVE STARS::
    February 23, 2017

    Knowing Jon for many years, I always knew he had a knack and love for cars. When I could afford the best, I wanted the best, so I came to the BEST...

    Mercedes-Benz of Caldwell

    Dear Tricia Thank you for being a part of the Mercedes Benz of Caldwell family, and for buying your Mercedes with Jonathan. Your review deserves ...


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    Knowing Jon for many years, I always knew he had a knack and love for cars. When I could afford the best, I wanted the best, so I came to the BEST. His attention to detail and energy made the process fun and personalized. I have the attention span of a goldfish, so going through everything with me and keeping my attention is very challenging. He managed to get me through and keep it as quick as possible. The first truck he showed me was the one I took. He was able to tell me what I wanted by just asking a few questions! I'm glad to be apart of the benz family now, (formerly lincoln) and can't wait for my next experience! I will be sending all my friends! Thanks so much BENZ of Caldwell and jon!

    Does recommend this dealer
    Mercedes-Benz of Caldwell

    Dear Tricia Thank you for being a part of the Mercedes Benz of Caldwell family, and for buying your Mercedes with Jonathan. Your review deserves FIVE STARS and we appreciate the kind words. We look forward to continuing our relationship and offering a great experience on your next Mercedes as well. Warm Regards, Steve Reedy General Manager 973-227-3600 SReedy@MBofCaldwell.com


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  • Excellent and very friendly customer service!
    February 20, 2017

    It was a pleasure to deal with Richard Viole. He is very professional, knowledgeable and friendly. I picked the car that they had it in stock. Ric...

    Mercedes-Benz of Caldwell

    Dear Kathy, Thank you for the recommendation and the review. It was our pleasure to work with you, we are happy that we had a vehicle in stock an...


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    It was a pleasure to deal with Richard Viole. He is very professional, knowledgeable and friendly. I picked the car that they had it in stock. Richard went to the manager multiple times to get it done at the number that I wanted to be. I am very happy with Richard's service and my new car.

    Does recommend this dealer
    Mercedes-Benz of Caldwell

    Dear Kathy, Thank you for the recommendation and the review. It was our pleasure to work with you, we are happy that we had a vehicle in stock and that Rich took good care of you. We wish you happy miles with your new vehicle. Just in time for the nice weather. Thank you again. Warm Regards, Steve Reedy General Manager SReedy@MBofCaldwell.com 973-227-3600


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