Brogan Cadillac - Totowa

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.6
178 lifetime reviews. Includes reviews of Brogan Cadillac - Totowa from DealerRater.com
  • Ask for ALEX!!

    By far the best car shopping experience I had . Alex made the whole thing fast and easy , this is my third car from Brogan and it won't be my last...

    Dealer Response

    Hello Guy, Thank you so much for your wonderful review. To hear that this was your best car buying experience to date brings a smile to my face! I...


    Show Full Review

    By far the best car shopping experience I had . Alex made the whole thing fast and easy , this is my third car from Brogan and it won't be my last. Highly recommended , thank you !

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Guy, Thank you so much for your wonderful review. To hear that this was your best car buying experience to date brings a smile to my face! I am pleased that Alex was helpful to you; he is one of our top salespeople and he works very hard to ensure that his customers leave 100% satisfied. I greatly appreciate that you continue to choose Brogan and thank you for recommending us. Enjoy your new car! All the Best, T.J. Ely, GM


    Hide Full Review
  • Online experience

    My first experience with Brogan was terrible! It's pretty bad when you're willing to buy an expensive car and they can't take the time to write y...

    Dealer Response

    Dennis, Thank you for taking the time to leave us a review regarding your experience online. Customer service is extremely important to us & our m...


    Show Full Review

    My first experience with Brogan was terrible! It's pretty bad when you're willing to buy an expensive car and they can't take the time to write you back with answers to your questions!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dennis, Thank you for taking the time to leave us a review regarding your experience online. Customer service is extremely important to us & our main goal is to ensure that you leave 100% satisfied. Please contact me with your issues at your earliest convenience by calling (973) 785-4300. Thank you for your patience & I look forward to speaking with you. Sincerely, T.J. Ely, GM


    Hide Full Review
  • Newly leased xt5
    March 22, 2017

    Adam was a pleasure to deal with, knowledgeable, and very helpful. He was available to answer any of our questions. We would definitely consider...

    Brogan Cadillac Totowa

    Hello, Thank you for the wonderful review as well as the five star rating. I am glad Adam has made your car-buying experience a good one. Thank ...


    Show Full Review

    Adam was a pleasure to deal with, knowledgeable, and very helpful. He was available to answer any of our questions. We would definitely consider buying from him again in the future.

    Does recommend this dealer
    Brogan Cadillac Totowa

    Hello, Thank you for the wonderful review as well as the five star rating. I am glad Adam has made your car-buying experience a good one. Thank you for choosing Brogan Cadillac & we hope to see you soon. Sincerely, T.J. Ely, GM


    Hide Full Review
  • Just OK.

    I come in here a few times a year for maintenance. Visually, it looks like a luxury dealer should. Nice lounge area. Cool showroom. Service area i...

    Dealer Response

    Hello Kafka, I'm sorry you were disappointed with your experience with us. We still appreciate your feedback, and we strive to provide the best c...


    Show Full Review

    I come in here a few times a year for maintenance. Visually, it looks like a luxury dealer should. Nice lounge area. Cool showroom. Service area is nice too. It's the details that give this place a "fair" rating. Takes too long for work to be done. Complimentary amenities such as food in the lounge (donuts, bagels, coffee) are kept at a minimum. Their merchandise room is barren. It's basically just hats and polos. Also, most people who work here don't smile. It seems like some of the workers are stressed and don't want to be here. I'm comparing this Cadillac dealer to my wife's Lincoln dealer and a friends Lexus dealer. Visually it's the same standard. Again it's the details. The lounge areas had an abundance of complimentary food and drinks. The merchandise section had everything from mugs, to different colored key fobs, books, pens, key chains, jewelry, note pads, sun glasses, Lincoln and Lexus hot wheels, and more. The workers seemed genuinely happy to be there. I come to Brogan because it's close to where I live. As a luxury car dealer, I wish it would offer luxury amenities. When I go to Lincoln it doesn't feel like I'm in a Ford dealer and when I go to Lexus it doesn't feel like I'm at a Toyota dealer. A Cadillac dealer shouldn't feel like a Chevy dealer. Fix the details and you will keep me as a loyal Cadillac customer. If not, I can definitely see myself going over to Lincoln, Lexus, Mercedes, BMW, and the other luxury brands out there. The luxury car experience doesn't stop with the car, it extends to every facet of the brand. Make this Cadillac dealer a place where the customer feels like they brought into the luxury car experience, and not just a car.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Kafka, I'm sorry you were disappointed with your experience with us. We still appreciate your feedback, and we strive to provide the best customer service possible. Thank you for visiting Brogan Cadillac, and we hope to see you again in the future. Best, T.J. Ely, General Manager


    Hide Full Review
  • Outstanding Salesman/Dennis Sloyan
    February 7, 2017

    Dennis Sloyan is an asset to Brogan Cadillac & his clients for his outstanding level of customer service. He is committed to his clients, his kno...

    Brogan Cadillac Totowa

    Hello ccvita. Thank you for your gracious review on Dennis. Dennis is a superb salesmen. His services mean a lot to us and his customers. Dennis w...


    Show Full Review

    Dennis Sloyan is an asset to Brogan Cadillac & his clients for his outstanding level of customer service. He is committed to his clients, his knowledge, level of integrity & respect is above any sales person. I highly recommend him & he assisted my mother in the purchase of her vehicle to the highest level. My family will buy future cars from Dennis at Brogan.

    Does recommend this dealer
    Brogan Cadillac Totowa

    Hello ccvita. Thank you for your gracious review on Dennis. Dennis is a superb salesmen. His services mean a lot to us and his customers. Dennis will be ready for your future purchases. Thank you for shopping at Brogan Cadillac. We hope you enjoy your new vehicle. Sincerely, T.J. Ely, GM


    Hide Full Review
  • Very welcoming great service
    January 13, 2017

    I had a good experience with the service this is my second vehicle purchasing from them and I had no complaints thanks Alex plus they ensure I ca...

    Brogan Cadillac Totowa

    Hello Elijah1. Thank you for your five star review. Alex is a wonderful salesmen who cares for his customers. I am glad he was able to put you in ...


    Show Full Review

    I had a good experience with the service this is my second vehicle purchasing from them and I had no complaints thanks Alex plus they ensure I can always call them for any questions

    Does recommend this dealer
    Brogan Cadillac Totowa

    Hello Elijah1. Thank you for your five star review. Alex is a wonderful salesmen who cares for his customers. I am glad he was able to put you in your second Brogan vehicle. Thank you for shopping at Brogan. Please enjoy your new vehicle. We hope to see you again soon. Best Wishes, T.J. Ely, GM


    Hide Full Review
  • My car sat for 10 days with no work being done
    January 4, 2017

    I brought my car into this dealership 12/23/16 I picked my car back up on 1/4/17 with 0 work being done, the service manager did call me on 1/3/17...

    Brogan Cadillac Totowa

    hungga123, I am sorry to hear that you are disappointed with your experience with our service department. As a loyal customer, your satisfaction i...


    Show Full Review

    I brought my car into this dealership 12/23/16 I picked my car back up on 1/4/17 with 0 work being done, the service manager did call me on 1/3/17 just to let me know he was not happy with my twitter post about the dealership, I will never ever bring my car back again for service.

    Does not recommend this dealer
    Came in for service or repair
    Brogan Cadillac Totowa

    hungga123, I am sorry to hear that you are disappointed with your experience with our service department. As a loyal customer, your satisfaction is very important to us. I would be happy to assist you if your issue has not yet been resolved. Please call me at (973) 200-6342 or email me at tjelyjr@brogancad.com at your earliest convenience. Thank you for your patience and I look forward to speaking with you. Best, T.J. Ely, GM


    Hide Full Review
  • Excellent Experience
    January 2, 2017

    I worked with Dennis Sloyan for my new car lease and the experience was top notch from start to finish. I would definitely recommend buying or le...

    Brogan Cadillac Totowa

    Hello Bradand. Thank you for taking the time out of your day to leave such a wonderful review. I am sure Dennis would love to hear what you though...


    Show Full Review

    I worked with Dennis Sloyan for my new car lease and the experience was top notch from start to finish. I would definitely recommend buying or leasing a vehicle from Brogan/Dennis.

    Does recommend this dealer
    Brogan Cadillac Totowa

    Hello Bradand. Thank you for taking the time out of your day to leave such a wonderful review. I am sure Dennis would love to hear what you thought of him. Dennis is a superb salesmen. He is truly one of our best. Please enjoy your new vehicle and thank you for choosing Brogan. Best wishes, T.J. Ely, GM


    Hide Full Review
  • Professional, Friendly Experience
    December 17, 2016

    A very smooth purchase! Although just "shopping" with Alex's help, found exactly the car I was looking for and purchased same day. He listened to...

    Brogan Cadillac Totowa

    Hello Linda. Thank you for the five star review. Alex is wonderful and he means so much to us. I am glad he was able to take car of your car-buyin...


    Show Full Review

    A very smooth purchase! Although just "shopping" with Alex's help, found exactly the car I was looking for and purchased same day. He listened to my preferences, made the experience a fun one through his professionalism, friendliness, and overall supportive personality. I would surely recommend Brogan as the dealership, with Alex Santos as the salesperson!

    Does recommend this dealer
    Brogan Cadillac Totowa

    Hello Linda. Thank you for the five star review. Alex is wonderful and he means so much to us. I am glad he was able to take car of your car-buying needs. Please enjoy your new vehicle and thank you for the recommendation. We hope to see you again soon. Sincerely, T.J. Ely, GM


    Hide Full Review
  • Class personified....
    December 10, 2016

    Victor was awesome...he made leasing a car a breeze. I Highly recommend Brogan for your next Caddy. I love my new ATS. Great job guys.

    Brogan Cadillac Totowa

    Hello Andy, Thank you for your review and congratulations on your new ATS! I am so pleased to hear about your excellent car shopping experience wi...


    Show Full Review

    Victor was awesome...he made leasing a car a breeze. I Highly recommend Brogan for your next Caddy. I love my new ATS. Great job guys.

    Does recommend this dealer
    Came in for service or repair
    Brogan Cadillac Totowa

    Hello Andy, Thank you for your review and congratulations on your new ATS! I am so pleased to hear about your excellent car shopping experience with Victor. Victor is a knowledgeable, hardworking individual who genuinely enjoys finding his customers their perfect vehicles. He is an important part of the Brogan team and he will be so thrilled to read your review. I appreciate that you chose Brogan Cadillac and I hope you enjoy your new car! Best, T.J. Ely, General Manager


    Hide Full Review