Brogan Cadillac - Totowa

(4.7) 186 reviews

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4.7
186 lifetime reviews. Includes reviews of Brogan Cadillac - Totowa from DealerRater.com
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  • Ask for ALEX!!

    By far the best car shopping experience I had . Alex made the whole thing fast and easy , this is my third car from Brogan and it won't be my last. Hi

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    ghly recommended , thank you !

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Guy, Thank you so much for your wonderful review. To hear that this was your best car buying experience to date brings a smile to my face! I am

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    pleased that Alex was helpful to you; he is one of our top salespeople and he works very hard to ensure that his customers leave 100% satisfied. I greatly appreciate that you continue to choose Brogan and thank you for recommending us. Enjoy your new car! All the Best, T.J. Ely, GM


  • Clean Dealership and Friendly Staff

    This is my first experience with Cadillac and it won???t be my last. I purchased several new cars over the course of my life and by far, this was the

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    best. Keep up the high standards!!! Thank you, Peter T

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    Does recommend this dealer
    Brogan Cadillac - Totowa

    We appreciate you taking the time to leave us this positive review, Peter T! We are glad that you found your experience to be a great one at Brogan Ca

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    dillac and we hope you choose us again! Best, T.J. Ely, GM


  • Relaxed and honest no BS.

    I have been a Brogan customer since 2000 when I purchased my 2001 Eldorado. The XT5 was my third purchase from Brogan. TONY IDONE has always been my

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    service advisor. I trust him. He refects great credit on himself and Brogan and this is why I consulted TONY who recommended Alex Santos for my new car purchase. Alex has a very polite and respectful demeanor and of course, he's extremely knowledgeable about the product he is selling. When my wife is ready to trade in her 2011 CTS we will be back.

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    Does recommend this dealer
    Brogan Cadillac - Totowa

    Hi Lawrence, thank you so much for your customer loyalty! We greatly appreciate your five-star rating and kind feedback. I am pleased to hear that you

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    had a positive experience with us. Alex and Tony are two great assets to our team, and I'm glad that they were able to assist you. Thank you for coming in to Brogan Cadillac & we look forward to working with you again soon. Please enjoy your new car! Best, T.J. Ely, GM


  • My salesman and car buying experience were wonderful

    From the moment I walked into Brogan Cadillac until a week later when I drove my new Cadillac ATS home, my experience was very positive. I was greet

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    ed in a friendly manner by Alex Santos who spent a lot of time with me finding out what I was looking for in a new car. When I wanted to keep my purchase in the price range I had planned on, he found just the car I wanted in upstate New York and had it driven down to Brogan Cadillac so I could purchase it and drive it home. Alex then guided me through the process of customizing the car and made sure I knew how to make it mine. I already love my bright red ATS and I'm sure as I drive it and experience its comfort and many convenient features, I will love it even more. I definitely will return to Brogan Cadillac and will buy again from Alex Santos!

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    Does recommend this dealer
    Brogan Cadillac - Totowa

    Hi DJinNJ, thank you for your kind feedback and five-star rating! Alex is outstanding and we are honored to have him on our team. I'm glad to hear tha

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    t you were 100% satisfied with your experience at our dealership. Thank you for choosing Brogan Cadillac, and we look forward to working with you again soon. Enjoy your new red Cadillac ATS! Safe travels. Sincerely, T.J. Ely, GM


  • Best experience every leasing a car.

    Alex Santos was a great salesperson. This was our best experience leasing a car in all the years we have been leasing with other dealers from other c

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    ar manufacturers. First time with Cadillac and everything was simple and quick. In the past we have spent hours negotiating a price but not this time.

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    Does recommend this dealer
    Brogan Cadillac - Totowa

    Hello tndseb, Thank you for the five-star review! I'm glad that Alex was able to take care of your car-leasing needs. The process of leasing a car sho

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    uld always be stress-free. Please enjoy your new vehicle, and thank you for the recommendation. We hope to see you again soon! Sincerely, T.J. Ely, GM


  • Purchase certified 2015 Escalade

    I'd like to thank my sales person Mr. Cliff Van Dyke Of Brogan Cadillac for his friendliness and professionalism. He was very knowledgeable. He made

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    the whole purchasing experience very enjoyable. I would definitely recommend Brogan Cadillac to family and friends and tell them to see Cliff Van Dyke.

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    Does recommend this dealer
    Brogan Cadillac - Totowa

    Hello Jumprail, Congratulations on your 2015 Cadillac Escalade! I'm glad to hear that Cliff made your car-buying experience a pleasant one. He is a gr

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    eat salesman and he means so much to us. We greatly appreciate your five-star review and recommendation. Please enjoy your new vehicle and thank you for choosing Brogan Cadillac. Sincerely, T.J. Ely, GM


  • always a pleasure

    my second time back to this dealer for my new Cadillac... this time a new 2017 CT6. Alex Santos my sales consultant was great, friendly, knowledgeabl

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    e and no nonsense. True professional and I was very satisfied. Would recommend this dealership hands down.

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    Does recommend this dealer
    Brogan Cadillac - Totowa

    Hello, Thank you so much for being a loyal customer. We greatly appreciate it & welcome back. I am pleased to hear you had a positive car-buying exper

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    ience with us. Alex is an excellent salesmen & we are so lucky to have him on our team. Thank you for recommending Brogan Cadillac & we look forward to working with you again soon. Please enjoy your new 2017 CT6. Sincerely, T.J. Ely, GM


  • Great dedication of service

    I'd like to thank Brogan and the service advisor Tony for dedication and kindness while my ATS was in service. It can be hard to find a dealership and

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    service that makes you feel secure and confident with your vehicle. I love my car and will return to Brogan when needed. Again, thank you for your service and to Tony for your patience and providing the best help you can. Samantha

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    Does recommend this dealer
    Came in for service or repair
    Brogan Cadillac - Totowa

    Hello Samantha, Thank you for taking the time to write to us. We appreciate your feedback as well as your five star rating. Tony is outstanding & we a

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    re honored to have him on our team. At Brogan Cadillac, we like to treat our customers like family, and our main goal is to ensure that you leave 100% satisfied. Thank you for choosing Brogan Cadillac & we look forward to working with you again soon. Take care. Sincerely, T.J. Ely, GM


  • No Value in Customers time

    Within the past 3 weeks I have made two trips to Brogan and have just been notified that I will have to make another trip next week. My first visit I

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    came to get your front light fixed and my drivers idea speaker. Speaker was covered under the warranty but light wasnt. Left that day paying $300 and still the speaker was not fixed due to it not malfunctioning at the time of the visit. Mind you I waited over 2 hours. Second visit I sat in the lobby for an hour and 40 minutes and was told that the speaker can't be fixed today because the guy who can do it is not here today so I gotta bring it back and leave it. Considering that I made appointments to both of these visits, these problems of me having to come back over and over again and wait for hours, should be avoided and it's unexceptable. 2 hour wait and still got nothing done

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    Does not recommend this dealer
    Came in for service or repair
    Brogan Cadillac - Totowa

    Hello, Thank you for taking the time to leave us a review regarding your visit to our dealership. I am sorry to hear you were not satisfied with your

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    service, but appreciate your feedback. Customer service is extremely important to us, and we always do our best to meet our customers¿¿¿ needs. I appreciate that you took the time to visit Brogan Cadillac & we thank you for your patience. We look forward to working with you again in the future. Best, T.J. Ely, GM


  • Online experience

    My first experience with Brogan was terrible! It's pretty bad when you're willing to buy an expensive car and they can't take the time to write you b

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    ack with answers to your questions!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Dennis, Thank you for taking the time to leave us a review regarding your experience online. Customer service is extremely important to us & our main

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    goal is to ensure that you leave 100% satisfied. Please contact me with your issues at your earliest convenience by calling (973) 785-4300. Thank you for your patience & I look forward to speaking with you. Sincerely, T.J. Ely, GM


Brogan Cadillac - Totowa
112 Rt. 46 East Totowa, NJ 07512
New (973) 975-4054
Used (973) 975-0308
Service (973) 435-4278
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