Reviews
Service - Electrical System failed
The Audi DCH Millburn Service Department is exceptional. Orlando is always terrific as are the Service Desk Receptions/Loaner Manager. My 3-month new car's electrical system just stopped during driving and it took over 5 days to fix which overlapped with an out of the country trip I had planned. The Service Dept was completely fine with my having the loaner for the extended time until I arrived home. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the stellar review! We are happy we could help you out!
a ten all the way arund, great custmer service,
Great customer service , nice salesman, no pressure to buy. you had the car and model we were looking for. Will be back for another Audi!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this stellar review, Bill!
Best Service Team
They are thorough, courteous, and professional. After the problem to my brand new 2019 A6 was not properly identified and resolved, I brought it to DCH where I’ve had all my Audis serviced for many years. I know they do an outstanding job and highly recommend them to all Audi owners.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to hear we were able to provide you with such a fantastic experience! We hope to see you again soon!
Good service experience
My consultant was excellent, represented your company very well
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words about our team!
Quick Turnaround and Excellent Service
Vanessa from the servicing department epitomizes excellent customer service. My 2016 Q3 battery drained and she waited beyond her normal time to get the car in. Over two days she kept me posted on the service status and found out the best ways to get my car up and available. Really appreciate the support.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Easy recall
Had a recall. Car ready in one hour and washed! Orlando is so friendly. Had an unrelated service question but Orlando went above and beyond and found the answer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to know we have been able to exceed your expectations and really help you out! We look forward to your next visit! Take care!
Excellent Experience
Ziad Shehady was really nice to deal with - friendly, easy going, professional
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at DCH Millburn Audi. We hope to see you soon!
Excellent sales process
Joe was awesome to work with. He listened to my needs, found the car I wanted and then worked on getting me the best deal possible. Will be going back to Joe whenever I need a car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're pleased to know we have been able to exceed your expectations and really help you out! We are happy to pass along your comments to Joe!
recall
Orlando is a great service tech. He was complete in covering all aspects and great with follow up upon completion
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!
Always exceptional service!
Had a flat tire and had to be towed to DCH after hours. Their texting service was a great help, very fast to respond, and resulted in a fast completion time. Loved the service! Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wow, we're glad you had such a wonderful experience with us! Thank you for choosing DCH Millburn Audi and we hope to see you again.