McGuire Buick GMC North Bergen

New 888-531-7002 Dealer Website
Used 888-421-8676 Email Dealer
Service 877-338-4182

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Reviews

Average Ratings

3.4
15 lifetime reviews.
  • WE BOTH WORK OUT A DEAL AND DIDN T WASTE MY TIME

    GREAT TO DEAL WITH SMOOTH TRANSACTION THEY DIDN T WASTE MY TIME WE BOYH CAME TO A AGREEMENT FOR THE SALE I CAME 1HOUR AN 15 MIN. FOR THIS DEAL


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    GREAT TO DEAL WITH SMOOTH TRANSACTION THEY DIDN T WASTE MY TIME WE BOYH CAME TO A AGREEMENT FOR THE SALE I CAME 1HOUR AN 15 MIN. FOR THIS DEAL

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Worst car buying experience

    I'm not a fan of this place nor will I ever go back. I was under the impression I would be able to end my current lease and get into something new...


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    I'm not a fan of this place nor will I ever go back. I was under the impression I would be able to end my current lease and get into something new, (at least that's what I was told) only to sit around for a week without a phone call. Every time I called, I would hear the same thing, "I'm still working on the deal, will call you right back", "I'll call you in 15 minutes". Never heard back unless I called. Just be honest and tell me the deal isn't working out. Don't have me wait for a week and never hear back from you. While at the dealership, your deal won't be given full attention as sales reps are constantly walking in with other inquiries or the phone rings or another clients paperwork shows up. How can you close a deal when you can't give your full attention to one person???? The last day I walked in to get an update or speak in person, oh, he's not here. That's when I got fed up and advised to forget everything and thanks for nothing..... By far the worst attempt to buy a new car in my life

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • My first new car!

    I deliver mail to this car dealership. Since the beginning of 2014, Tommy Johnson, the manager at McGuire Buick GMC has been talking to me about t...


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    I deliver mail to this car dealership. Since the beginning of 2014, Tommy Johnson, the manager at McGuire Buick GMC has been talking to me about the cars and sport utility vehicles they sell and lease. He was always friendly, answered my questions, and was never pushy. So, when I was finally ready to get serious about getting a new car, I went to him. He gave me a really good lease deal on a new 2015 GMC Terrain with all-wheel-drive. The salesman, Eddie Bellocq, showed me how everything works on my new Terrain. I love these guys! They have always been friendly and for almost two years Tommy Johnson is always giving me bottles of water or a cup of coffee, if it is cold outside! :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • McGuire Buick GMC of North Bergen NJ

    Joe Navarra was outstanding! Couldn't be more pleased. The dealership was extremely busy; yet he didn't act rushed and gave us plenty of assistanc...


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    Joe Navarra was outstanding! Couldn't be more pleased. The dealership was extremely busy; yet he didn't act rushed and gave us plenty of assistance. Professional, courteous, thorough and knowledgable from start to finish and even followed up with us after we purchased our vehicle! Atmosphere was friendly and inviting. Definitely conducive to purchasing a new vehicle. Would recommend McGuire and already have! We also just purchased a used vehicle from McGuire. A gentleman named Danny was phenomenal as well! Very customer service oriented. Went over and above for us. Great experience overall! Even the finance guy! LOL! McGuire GMC has created a raving fan! We drove 50 miles to purchase our vehicles because of the price. We will stay because of the people!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Great Customer Service

    McGuire Buick GMC has it right when it comes to customer service! I would like to thank Eddie Bellocq and Joseph Navarra for the professionalism a...


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    McGuire Buick GMC has it right when it comes to customer service! I would like to thank Eddie Bellocq and Joseph Navarra for the professionalism and friendliness they showed me and my family. They went above and beyond when I purchased my Buick, and when I had concerns when I took my 1st car in for service. Thank you for the great customer service!! Keep up the great job! Sincerely, Cheryl Brathwaite

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Service vs sales

    I had been using the service department and they were 5*. They did follow up to make sure everything was OK Great, time to buy/lease, WOW! The fir...


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    I had been using the service department and they were 5*. They did follow up to make sure everything was OK Great, time to buy/lease, WOW! The first man in a small office started to talk to me, and then said he doesn't have to talk to customers. I told him what I currently have w my Buick. He insisted that I do not have the insurance I mentioned, got aggitated and used foul language and told me to get out of his office. The next time I went for a repair (they had to rder a part) I went to the sales floor again. Mr nasty was talking to another salesperson, when he saw me he was loud, belligerent, and yelling that I woke up only to make his life miserable. He madee a comment to the other person, and they both laughed. Beyond odd, I was there for a repair, and possibly to buy/lease aother car. I have been driving Buick's for about 16 years, and thought I would continue to do so. Would you buy a car from this dealer?

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did not make a purchase
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  • Terrible place DO NOT GO

    Went there to try someplace new. They said there was a coolant leak that they repaired under warranty - BUT when we picked it up, there was an ale...


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    Went there to try someplace new. They said there was a coolant leak that they repaired under warranty - BUT when we picked it up, there was an alert that said no coolant? NOt sure if they didn't fix it correctly OR if they never put in new coolant. WILL NOT GO BACK.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Stay away from this dealer

    My intent to visit this dealer was to get a quote on a car I was interested in. I ended up closing on a deal and ending my other lease early. Henr...

    Dealer Response

    While we appreciate Michael's frustration with the license plate process, his purchase occurred going into the holiday season wherein we do not ha...


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    My intent to visit this dealer was to get a quote on a car I was interested in. I ended up closing on a deal and ending my other lease early. Henry Andrade the sales rep told me all paper works to return the call will be handled by them and I could pick up the old plates the same day to surrender to DMV. After signing the contract and dealing with all the paper works I was told I can't pick up the plates until they return the car which was days away. This mean I have to keep the old car under my insurance. I'm from a different state so I can't possibly drive back there to pick up the old plates. This didn't bother me to much because Henry told me the they will mail the old plates. It's been two weeks and I still don't have my old or new plates. Thethe temporary plates are due to expire in 3days. They also told me I have to get my own car inspection for the new car. I've tried contacting Henry for the last 2 days and he still did not return my call. The person I spoke with initially told me Henry was with a customer and asked me to call again. I called again and now they told me he called out sick. I also asked for this person to help but he refuse and said he don't want to get into the middle of what Henry did. This person knew my name and what my old car was without me mentioning anything so they must have caller ID or a way to identify me(fishy..that Henry called out sick the second time I call). I'm really at a lost because I won't be able to drive the new car and I'm eating the cost of paying insurance on the old car because this dealer is not releasing the old plates to me. I hope the dealer reads this and right my problem. My suggestion is to stay away from this dealer because they tell you everything you want to hear. I'm not surprise by this tactic but to lie to close the deal is beyond a professional run business.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    While we appreciate Michael's frustration with the license plate process, his purchase occurred going into the holiday season wherein we do not have any control on how fast or slow NYS DMV wishes to process registrations nor can we control their new car inspection process. Unfortunately, Henry was out with the flu during this time and we were also not able to obtain a lease return appointment any sooner than we did for his returned lease as we too are at the mercy of a competitive dealer's cooperation. Accordingly, we overnighted the old license plates to Michael on 1/8/14 and his new license plates were overnighted on 1/9/14. We apologize for any inconvenience that the customer experienced, but we did the best we could under the extenuating circumstances at the time. There were no games being played and everything was done straight up and no lies.


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  • horrible deal

    RUN AWAY FROM THIS PLACE!!!! go somewhere else. they push the cars on you until you give in. customer service is rude and not considerate. run far...

    Dealer Response

    It is unfortunate that this particular customer feels the need to disparage us for their own buying decision. No one is ever forced to take deliv...


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    RUN AWAY FROM THIS PLACE!!!! go somewhere else. they push the cars on you until you give in. customer service is rude and not considerate. run far away from it. I Am surprised they are in business.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    It is unfortunate that this particular customer feels the need to disparage us for their own buying decision. No one is ever forced to take delivery of a vehicle at our dealership. This particular customer came into our dealership on a Wednesday, test drove her prospective car, said she loved it, and would let us know the following day whether or not she would take the deal. She called her salesperson the following morning and scheduled her delivery that very day. Our Finance Mgr worked hard to get her approved and she left smiling, very appreciative, and stating how much she loved her new car. Unfortunately, we were unable to switch her out of this vehicle because of her financial parameters. This customer was treated with respect at all times.


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  • Great car, excellent buying experience

    We found an excellent car on Cars,com that was an great choice for my daughter who has a tight budget. The sales staff was extremely friendly and ...


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    We found an excellent car on Cars,com that was an great choice for my daughter who has a tight budget. The sales staff was extremely friendly and helpful.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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