McGuire Buick GMC North Bergen

Reviews

Average Ratings

1.3
18 lifetime reviews.
  • WE BOTH WORK OUT A DEAL AND DIDN T WASTE MY TIME

    GREAT TO DEAL WITH SMOOTH TRANSACTION THEY DIDN T WASTE MY TIME WE BOYH CAME TO A AGREEMENT FOR THE SALE I CAME 1HOUR AN 15 MIN. FOR THIS DEAL


    Show Full Review

    GREAT TO DEAL WITH SMOOTH TRANSACTION THEY DIDN T WASTE MY TIME WE BOYH CAME TO A AGREEMENT FOR THE SALE I CAME 1HOUR AN 15 MIN. FOR THIS DEAL

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • don't waste your money and time!!

    STAY AWAY! If I wasn't clear enough, DON'T GO THERE! STAY AWAY!!! If you like your money, don't throw it away in the place.. cars.com, please give...

    Dealer Response

    Please be advised that this customer negotiated a deal for a very specific vehicle. She knew very well that we did not have it in stock and would...


    Show Full Review

    STAY AWAY! If I wasn't clear enough, DON'T GO THERE! STAY AWAY!!! If you like your money, don't throw it away in the place.. cars.com, please give us an option to post our review without giving a star.. this place doesn't deserve any!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Please be advised that this customer negotiated a deal for a very specific vehicle. She knew very well that we did not have it in stock and would have to locate it on her behalf, or why else would she not have taken delivery of it right there and then? She committed to the sale with a signed buyer's order, a signed credit application, and a non-refundable deposit. She also demanded that we have the vehicle delivered to her within 24 hours, which in this case was a Saturday. Our dealership worked very hard to get the exact vehicle she requested AND have it ready for delivery to her that very Saturday. We believe that is top-notch customer service. When we called this customer to advise her the vehicle was ready, she claimed she could not come in that Saturday to take delivery. We called again the following Monday to reschedule her delivery. It was at that time she advised our salesman that she was cancelling the deal because she purchased a foreign brand car instead. Our dealership neither buys vehicles into our inventory nor sends a salesperson off the sales floor on a Saturday unless our customer is fully committed to taking delivery of a special order vehicle. That's the reason for the aforementioned signed documents and deposit. We did everything right and with full disclosure. It is unfortunate that this customer has threatened to have her family and friends submit derogatory remarks about our dealership when we completely fulfilled our part of the agreement. These customer's remarks are nothing more than slanderous and defamatory against a dealership that did everything she requested. We should not be punished on social media for it.


    Hide Full Review
  • sales reps took too long to reach out to me

    There was a particular certified used car that I was looking to purchase. They took almost a week to get back to me for a very simple question- ho...


    Show Full Review

    There was a particular certified used car that I was looking to purchase. They took almost a week to get back to me for a very simple question- how much are the dealer fees and taxes associated with this car. I live 1.5 hours away and wanted to get a better idea of tota cost before I drove up. Instead they took forever to email me back, and only asked if I could stop in the lot to discuss costs. I understand not wanting to negotiate price over phone or email, but I just simply needed to know dealer fees. After finally getting in touch with me over phone- they said the car just sold. Fantastic.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Tried to buy a car. Very hard to deal with

    Tried to buy a car off of them. Hard to even get them to call you back.


    Show Full Review

    Tried to buy a car off of them. Hard to even get them to call you back.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Worst car buying experience

    I'm not a fan of this place nor will I ever go back. I was under the impression I would be able to end my current lease and get into something new...


    Show Full Review

    I'm not a fan of this place nor will I ever go back. I was under the impression I would be able to end my current lease and get into something new, (at least that's what I was told) only to sit around for a week without a phone call. Every time I called, I would hear the same thing, "I'm still working on the deal, will call you right back", "I'll call you in 15 minutes". Never heard back unless I called. Just be honest and tell me the deal isn't working out. Don't have me wait for a week and never hear back from you. While at the dealership, your deal won't be given full attention as sales reps are constantly walking in with other inquiries or the phone rings or another clients paperwork shows up. How can you close a deal when you can't give your full attention to one person???? The last day I walked in to get an update or speak in person, oh, he's not here. That's when I got fed up and advised to forget everything and thanks for nothing..... By far the worst attempt to buy a new car in my life

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

    Hide Full Review
  • My first new car!

    I deliver mail to this car dealership. Since the beginning of 2014, Tommy Johnson, the manager at McGuire Buick GMC has been talking to me about t...

    Dealer Response

    Dear Marc, We are very happy that you gave us the opportunity to earn your business. We look forward to many more years of serving you as well. ...


    Show Full Review

    I deliver mail to this car dealership. Since the beginning of 2014, Tommy Johnson, the manager at McGuire Buick GMC has been talking to me about the cars and sport utility vehicles they sell and lease. He was always friendly, answered my questions, and was never pushy. So, when I was finally ready to get serious about getting a new car, I went to him. He gave me a really good lease deal on a new 2015 GMC Terrain with all-wheel-drive. The salesman, Eddie Bellocq, showed me how everything works on my new Terrain. I love these guys! They have always been friendly and for almost two years Tommy Johnson is always giving me bottles of water or a cup of coffee, if it is cold outside! :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear Marc, We are very happy that you gave us the opportunity to earn your business. We look forward to many more years of serving you as well. Your Certified McGuire Buick GMC Sales Team


    Hide Full Review
  • McGuire Buick GMC of North Bergen NJ

    Joe Navarra was outstanding! Couldn't be more pleased. The dealership was extremely busy; yet he didn't act rushed and gave us plenty of assistanc...


    Show Full Review

    Joe Navarra was outstanding! Couldn't be more pleased. The dealership was extremely busy; yet he didn't act rushed and gave us plenty of assistance. Professional, courteous, thorough and knowledgable from start to finish and even followed up with us after we purchased our vehicle! Atmosphere was friendly and inviting. Definitely conducive to purchasing a new vehicle. Would recommend McGuire and already have! We also just purchased a used vehicle from McGuire. A gentleman named Danny was phenomenal as well! Very customer service oriented. Went over and above for us. Great experience overall! Even the finance guy! LOL! McGuire GMC has created a raving fan! We drove 50 miles to purchase our vehicles because of the price. We will stay because of the people!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great Customer Service

    McGuire Buick GMC has it right when it comes to customer service! I would like to thank Eddie Bellocq and Joseph Navarra for the professionalism a...

    Dealer Response

    Cheryl, thank you for your kind words. We strive to do our best for all our customers. Likewise it was a pleasure dealing with you and your fami...


    Show Full Review

    McGuire Buick GMC has it right when it comes to customer service! I would like to thank Eddie Bellocq and Joseph Navarra for the professionalism and friendliness they showed me and my family. They went above and beyond when I purchased my Buick, and when I had concerns when I took my 1st car in for service. Thank you for the great customer service!! Keep up the great job! Sincerely, Cheryl Brathwaite

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Cheryl, thank you for your kind words. We strive to do our best for all our customers. Likewise it was a pleasure dealing with you and your family. Your Certified McGuire Buick GMC Sales Team.


    Hide Full Review
  • Service vs sales

    I had been using the service department and they were 5*. They did follow up to make sure everything was OK Great, time to buy/lease, WOW! The fir...


    Show Full Review

    I had been using the service department and they were 5*. They did follow up to make sure everything was OK Great, time to buy/lease, WOW! The first man in a small office started to talk to me, and then said he doesn't have to talk to customers. I told him what I currently have w my Buick. He insisted that I do not have the insurance I mentioned, got aggitated and used foul language and told me to get out of his office. The next time I went for a repair (they had to rder a part) I went to the sales floor again. Mr nasty was talking to another salesperson, when he saw me he was loud, belligerent, and yelling that I woke up only to make his life miserable. He madee a comment to the other person, and they both laughed. Beyond odd, I was there for a repair, and possibly to buy/lease aother car. I have been driving Buick's for about 16 years, and thought I would continue to do so. Would you buy a car from this dealer?

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Terrible place DO NOT GO

    Went there to try someplace new. They said there was a coolant leak that they repaired under warranty - BUT when we picked it up, there was an ale...


    Show Full Review

    Went there to try someplace new. They said there was a coolant leak that they repaired under warranty - BUT when we picked it up, there was an alert that said no coolant? NOt sure if they didn't fix it correctly OR if they never put in new coolant. WILL NOT GO BACK.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review