Patrick Cadillac Saab Volvo

New 888-270-8224 Dealer Website
Used 888-307-2965 Email Dealer
Service 888-903-2708

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Reviews

Average Ratings

2.3
Average based on 22 reviews.
  • Nice People, easy to get to

    Bought a new Cadillac CTS, they had a good price and we negotiated on the phone. Drove there on a saturday and got the car, nice and easy, end of ...


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    Bought a new Cadillac CTS, they had a good price and we negotiated on the phone. Drove there on a saturday and got the car, nice and easy, end of story.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Nice showroom

    Waited more then a few minutes to be approached. Wanted to buy a car, no luck-they tried to get me financed but no luck. I emailed the salesman to...

    Dealer Response

    -The Patrick Dealer Group Customer Relations Team would like to apologize for your unpleasant experience with Patrick Cadillac/Saab/Volvo Sales De...


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    Waited more then a few minutes to be approached. Wanted to buy a car, no luck-they tried to get me financed but no luck. I emailed the salesman to see if an additional amount down could change the outcome-no response. Emailed again, he said he would call me-still waiting. Bad customer service. Even though I had to check yes or no to refer this dealer, I really can't say. Maybe would be a better answer.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    -The Patrick Dealer Group Customer Relations Team would like to apologize for your unpleasant experience with Patrick Cadillac/Saab/Volvo Sales Department! With so many choices in today's marketplace it is disappointing to hear. Our customer service department would like the opportunity to further research your experience as we are striving to make a difference in the customer experience and would appreciate it if you would email customerservice@patrickcars.com with your full name, date of visit, email or best number of contact as online review profiles don't provide enough information. We thank you for your time and feedback! -The Patrick Dealer Group Customer Relations Team


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  • Worse communication between sales and management

    It happen twice in 1 month that they told me the car is available and when I drove there after leaving work early they told me we just sold the ca...

    Dealer Response

    -The Patrick Dealer Group Customer Relations Team would like to apologize for your unpleasant experience with Patrick Cadillac Sales Department! W...


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    It happen twice in 1 month that they told me the car is available and when I drove there after leaving work early they told me we just sold the car I even called on before leaving the work to confirm if the car is still there and the Internet sales manager said yes it's here. Than they tried to show me different escalade which I am not interested in. I asked to speak to the manager and all of a sudden the manager was in the meeting. I will never go back there

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    -The Patrick Dealer Group Customer Relations Team would like to apologize for your unpleasant experience with Patrick Cadillac Sales Department! We understand your time is valuable and would appreciate the opportunity address your experience and look further into what happened. In today's marketplace there are many fine vehicles and dealerships to consider and we are dedicated to make the sales experience a more enjoyable one and for every customer. We are striving to make a difference in customer service and would greatly appreciate it if you send your contact information to customerservice@patrickcars.com to take a further look.


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  • Mike Vilchik

    Mike Vilchik best sales service ever,very fast and right prise, in and aut,one hour,recomend to any body

    Dealer Response

    Thank you for the 5 Star review! In today's marketplace there are many fine vehicles and dealerships to consider and we are honored to have been y...


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    Mike Vilchik best sales service ever,very fast and right prise, in and aut,one hour,recomend to any body

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 Star review! In today's marketplace there are many fine vehicles and dealerships to consider and we are honored to have been your choice! Patrick Cadillac Sales Department is delighted to have been able to exercise their extensive product knowledge & service--we wouldn't want to sell you a vehicle until all concerns had been addressed--while not forgetting to find you a great deal. We are glad you were able to experience "The Patrick difference"! Please let us know if there is anything additional we can provide for you. -Patrick Dealer Group Customer Relations Team


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  • Terrible service, apathetic service writers.

    Why is it always "can not duplicate customer concern" until you make the service writer and mechanic ride with you? Then, like magic, they can now...

    Dealer Response

    Hello, we are very disappointed to hear that you had a negative experience at one of our dealerships. We would like to discuss this situation with...


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    Why is it always "can not duplicate customer concern" until you make the service writer and mechanic ride with you? Then, like magic, they can now hear the distinctly audible problem. Ohhhh..... You meant THAT howling noise. Aside from having to bring my car in multiple times to resolve rather straight forward issues (annoying), I simply can not forgive them from giving my car back with the passenger door and window COVERED in oil. Maybe I'm a pedant, or have a different view of "Cadillac" service, but giving the car back soaked in oil is just bad form. I'm not talking about a single drip either. My car was either parked under another car that was leaking, or their overhead oil line was leaking significantly. This occurred about 6 months ago, and I still get oily streaks on my passenger window when I put it down due to the sweep being oil soaked. When I voiced my concern to the service advisor, they wiped the door and window with a paper towel and glass cleaner. Glass cleaner doesn't belong on paint, either do paper towels. They were still unwilling to actually wash the car or replace the window sweep. I stopped going there for service after this incident. Call it the straw that broke the camel's back.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, we are very disappointed to hear that you had a negative experience at one of our dealerships. We would like to discuss this situation with you if it has not already been resolved. Please email me your contact information to customerservice@patrickcars.com and we will get back to you shortly. - Patrick Customer Relations Team


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  • Forget their service department

    Have a 2013 CTS with free maintenance for 4 years (i.e. oil changes, tire rotation). Car was purchased at another dealer further from my home (rea...

    Dealer Response

    Hello, we are very disappointed to hear that you had a negative experience at one of our dealerships. We would like to discuss this situation with...


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    Have a 2013 CTS with free maintenance for 4 years (i.e. oil changes, tire rotation). Car was purchased at another dealer further from my home (reason from not purchasing at Patrick is subject of another review), but decided to contact Patrick Cadillac when oil life was at 20% (otherwise Cadillac will pay for free oil change). Service Advisor said they wouldn't do the oil change until it was at 10%. FYI, Heritage in Lombard, and Motorwerks in Barrington who will do it at 20%. I also assume most every other Cadillac dealer will also provide the service at 20%.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we are very disappointed to hear that you had a negative experience at one of our dealerships. We would like to discuss this situation with you if it has not already been resolved. Please email me your contact information to customerservice@patrickcars.com and we will get back to you shortly. - Patrick Customer Relations Team


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  • Horrible, Horrible, Horrible!

    I purchased a new CTS from Patrick, and was happy with the salesman and the purchase process. That, however, is where anything I have to say about...


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    I purchased a new CTS from Patrick, and was happy with the salesman and the purchase process. That, however, is where anything I have to say about Patrick Cadillac is positive. I was told to bring the car back in a week to take car of a small scratch that was on the rear bumper cover. I brought it back, and 7 days later, was told my car was ready. The next morning, I saw that the scratch had been repaired, but I noticed that the black plastic trim on the drivers door had an area about the size of a thumb print where the black color had been removed, and was now an off white color. I called Patrick and was told to bring it in the next day. Once again, 7 days later, I was told my car was ready. I went to pick it up at night, and saw that the plastic trim piece had not been replaced, and still showed the white circle on it. I was apologized to, and told to bring it back the next day when the shop manager would be in. When I got home in my garage, I was shocked to find that my windshield had black paint over spray on it, and the entire section on the drivers side over both front and rear doors had been crudely sanded down and repainted. There were sanding swirl marks in the sheet metal of the car, and the chrome trim over both doors, from front to back had been sanded, and now looked like brushed aluminum instead of a chrome finish. I was on the phone first thing in the morning, and was told to bring t back in "when the salesman" who sold me the car was in! I explained it had nothing to do with any salesman, and asked to be transferred to the body shop. I spoke to the body shop manager, who told me that my car had never been in his shop, there was no record of it! I then spoke to the sales manager, who told me that "sometimes, we send cars out to other body shops, and that's what happened." WE didn't do any work on your car, Carneca Auto Body Shop did." I was told to bring my car back in, and they would take care of it. Five days later, I picked up my car, the paint and sanding imperfections were taken car of, but the chrome trim was still horrible looking after having been sanded, and the mark on the plastic trim STILL wasn't fixed. I was told they would call me in "a few days" to schedule the repairs." No one ever called. I called Steve Kahn, Customer Relations Manager over a dozen times and left messages. He never returned my calls. I contacted GM and filed a complaint. GM called my every single business day for over a month to report to me what they were doing. They would call Patrick EVERY SINGLE DAY and were lied to, being told that Patrick would call me that day, and take care of everything. No one ever contacted me from Patrick. GM apologized to me, and said there was nothing they could do. The GM rep was shocked by the lies that were told to her by Patrick staff. My family has bought cars from Patrick for over 30 years, and this is how I was treated. The absolute WORST dealer I have ever dealt with. I am PROUD to say that I have successfully talked 4 people so far out of buying a vehicle from the Patrick Group, and I will continue to do so. STAY CLEAR OF THESE LIARS!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • overall good experience....

    Found a great car for a great price here...everything was as we were promised it would be until we were signing papers for financing...tried to th...


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    Found a great car for a great price here...everything was as we were promised it would be until we were signing papers for financing...tried to throw us a curve ball with unwanted aditions to the loan...all worked out in the end...got the car we wanted for an even better price than anticipated!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • So many bad reviews for a reason

    There are so many dealerships to choose from, don't waste your time at this one. They don't honor the price they quote you. They lowball your trad...


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    There are so many dealerships to choose from, don't waste your time at this one. They don't honor the price they quote you. They lowball your trade in then tell you to go to carmax for a price which was $3000 more than there offer. Do yourself a favor and drive right past this place.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Patrick Cadillac

    When I called this dealer to tell them I was interested in the car listed on Cars.com. They quoted me $2000 more then the price listed on cars.com...


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    When I called this dealer to tell them I was interested in the car listed on Cars.com. They quoted me $2000 more then the price listed on cars.com. When I told them it was a higher price then quoted they claimed they didn't even know who cars.com was and did not authorize the price.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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