Reviews
6 months they can’t cancel my extentended warranty, I
6 months they can’t cancel my extentended warranty, I bought vehicle 05/05/24. George financial manager extremely pushed me extended warranty, unfortunately I accepted, but two days after the purchase I arrived to dealership and signed waiver to cancel the extended warranty, George not put date on the waiver and not canceled it, now I should call them many times every month and ask about the cancellation, it’s really hard to connect with somebody from financial department, sometimes someone call me back and say I will help you , I usually asking to send me updates to my email, but they don’t do that, I am completely disappointed and regretting about choosing the Caddillac Patrick dealership, looks like they don’t want to cancel it
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for reaching out and sharing your experience. We're sorry to hear about the ongoing difficulties with canceling your extended warranty and the communication challenges you've faced with our financial department. This is certainly not the level of responsiveness or transparency we strive for. Your satisfaction is important to us, and we want to help resolve this matter quickly, please email us directly at customerservice@patrickcars.com
Went in knowing what I wanted to test from their website
Went in knowing what I wanted to test from their website Bought the CT5 sport the next day. I worked with Erin and she couldn’t be more fantastic!!! My entire experience was great !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with Erin and were able to find the perfect CT5 Sport. It's wonderful to know that our website helped you identify what you wanted, and we appreciate your trust in us throughout the buying process.
Awful dealer.
Awful dealer. Salesperson erin was good. Finance guy was unprofessional and rude. Pushed and pushed buying an extended warranty and got mad when I would not buy it. 4 months later I still do Not have my title. Dealer refuses to help or call back. BUYER BEWARE!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
On behalf of The Patrick Dealer Group Customer Relations Team, we would like to apologize that your entire experience wasn’t a positive one. It helps us understand areas in our business that need improvement. We have passed along your reviews to the management team to review. If you have additional comments or concerns please feel free to reach out to Patrick Dealer Group Customer Service via email customerservice@patrickcars.com with your full name, date of visit, reason you are reaching out and the best number of contact so our team can fully understand what happened. We thank you for your time! -The Patrick Dealer Group Customer Relations Team
Awful dealer.
Awful dealer. Erin in sales was great. Finance guy was rude and got mad when I would not buy an extended warranty. Never got my title in the mail called to talk to them been 2 days and empty promises I will get a call back and nothing. After your deal is done they don't car about people anymore. Such a disappointment. BUYER BEWARE STAY AWAY
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
On behalf of The Patrick Dealer Group Customer Relations Team, we would like to apologize that your entire experience wasn’t a positive one. It helps us understand areas in our business that need improvement. We have passed along your reviews to the management team to review. If you have additional comments or concerns please feel free to reach out to Patrick Dealer Group Customer Service via email customerservice@patrickcars.com with your full name, date of visit, reason you are reaching out and the best number of contact so our team can fully understand what happened. We thank you for your time! -The Patrick Dealer Group Customer Relations Team
I recently purchased a used car at Patrick Volvo.
I recently purchased a used car at Patrick Volvo. The staff was very inviting and worked with us to determine pricing that we both agreed on. The staff was professional and I felt no pressure at this dealership. Test drives were set up, the car was cleaned and looked like a new car. The purchase was easy and gratifying.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us! We’re thrilled to hear that your visit to Patrick Volvo was enjoyable and stress-free. It’s great to know that our team made the process smooth and that you felt well taken care of. We hope you’re loving your new car, and we look forward to assisting you again in the future.
Our family has been loyal Patrick Cadillac customers for
Our family has been loyal Patrick Cadillac customers for many years! This is my 6 SUV to date. Lease was up so I called the dealer to let them know I would be in soon. I was set up with Jesse Fakhoury when I walked in. We chatted briefly and got to work! I felt super comfortable with him from the minute I walked in as this was the first time my husband wasn’t able to join me. He showed me the two cars I was interested in and left to crunch the numbers. He got me the best price for my budget and I now have a beautiful new SUV! Thank you Jesse and team for making this experience so easy!! Thank you Joey for setting g me up with Jesse. Lori xoxo
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your heartfelt review, Lori! We’re thrilled to hear that you and your family have been loyal Patrick Cadillac customers and that your experience with Jesse Fakhoury was so positive. It's great to know that you felt comfortable during your visit and that Jesse was able to find you the best price for your new SUV. We appreciate your kind words for Joey as well. Thank you for choosing us again, and enjoy your beautiful new SUV!
I bought my xT5 the end of may Jose olvera was out
I bought my xT5 the end of may Jose olvera was out second salesperson He took The time to hear what we were looking for issue, I may have had up with me a couple days and any new cars that possibly could’ve come in. He has been very helpful. I still ask him that’s the type of sales person. You should always have not too pushy, but more concerning service over I’ll go there again and recommend Cadillac and Schaumburg
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It sounds like you had a great experience with Jose Olvera at Patrick Cadillac in Schaumburg! We're thrilled to hear that he took the time to understand your needs and was helpful throughout the process of purchasing your XT5. It's wonderful to know that he provided excellent service without being pushy, making your car-buying experience enjoyable and stress-free.
Purchased a new 2024 XT6 and after 26 days the
Purchased a new 2024 XT6 and after 26 days the transmission blew. My car has been in the service dept. now for 26 days and they are still waiting on “parts”. The service dept said they have been having this problem with a lot of XT6s, so why did they sell me this vehicle or alert me of the possibility? One gentleman on the phone told me I would get a new transmission and when the car finally arrived they told me they’re just going to fix the transmission! Is this how Cadillac does business on a brand new car that has a major issue in 26 days. I always thought Cadillac was a quality car. I buy brand new cars so I don’t have to go through this problem of my car breaking down and being inconvenienced.
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- Overall experience 2.0
- Does recommend this dealer
- Shopped for a new car
On behalf of The Patrick Dealer Group Customer Relations Team, we would like to apologize regarding your 2024 Cadillac XT6. It is disappointing to hear when we are striving to dedicate ourselves in making the sales and service experience for every customer an enjoyable one. Although we realize your time is valuable, our team would like the opportunity to further research your experience. Unfortunately, online review profiles don’t provide us enough information for our research so if you would email customerservice@patrickcars.com with your full name, date of visit or call, an email address or best number of contact it would be helpful. In he meantime your review is being passed along to our management team to begin researching. -The Patrick Dealer Group Customer Relations Team.
Left a bad review they responded I got back in touch with
Left a bad review they responded I got back in touch with them they pretended to act like they were interested in helping me to find the car of my dreams they all of sudden they totally GHOSTED ME THEY ARE FULL OF IT
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are reaching out to apologize for your unpleasant experience. It is disappointing to hear as we are continually striving to dedicate ourselves in making the sales experience for every customer an enjoyable one. We appreciate the feedback and will make sure our sales manager is aware of your experience if you didn’t have a chance to talk with him during your visit. If you wish to provide further feedback, please feel free to contact us at customerservice@patrickcars.com and provide us your full name, date of visit and best method of contact (if you wish to be contacted) -The Patrick Dealer Group Customer Relations Team
5 stars for Edward Gesualdo and 0 stars for the finance
5 stars for Edward Gesualdo and 0 stars for the finance guy! Edward was attentive, genuine and a pleasure to work with! I will recommend him to anyone I know! The finance guy (apparently didn't want to remember his name I guess) basically called me stupid, well he actually did, for not purchasing the extended warranty. I get being a salesman, but the technique used was more of trying to belittle me and bully me into something I said 5 times I didn't want. Thank you Edward, if it wasn't for you I would have walked away from the purchase, they should be thankful for you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback! We're thrilled to hear that Edward provided you with excellent service and made your car-buying experience enjoyable. We apologize for any inconvenience caused by the interaction with our finance team member and appreciate your honest feedback. We strive to provide a positive and respectful environment for all our customers, and your comments will help us improve our service. We're grateful for your recommendation and look forward to serving you in the future. Enjoy your new car, and if you have any further questions or concerns, please don't hesitate to reach out.