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Reviews

Average Ratings

3.8
Average based on 35 reviews.
  • Wonderful service from caring, helpful people.

    My 22 year old car had finally died, and I was not used to shopping for or paying for a new car. We went to several dealers and spent many weeks t...


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    My 22 year old car had finally died, and I was not used to shopping for or paying for a new car. We went to several dealers and spent many weeks this summer being intelligent consumers. I found the car shopping process tedious, confusing and bizarre, but when we finally landed at VIP Honda, it was a relief. Janet Ghazouani, our main Sales Representative there, was courteous, caring and not pushy. All in all, if we were just choosing a car on that alone, that is where we would have bought. In addition to that we got a much better price than at other Honda Dealers we had gone to. THUMBS UP for Janet and VIP Honda.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Credit Inquiery

    We went to VIP Honda. We were approved for the dealers rate of 1.9 % promotional rate. We purchased the car, but it was late Sat so they asked for...


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    We went to VIP Honda. We were approved for the dealers rate of 1.9 % promotional rate. We purchased the car, but it was late Sat so they asked for us to come back Monday. We had many questions, as we were given a payment amount, but no breakdown. Upon my husband's return Monday, the process was slow and questions were not answered. We opted out of the deal. In the past three days we have gotten letters of 3 credit inquiries for our car loan. If we were approved at 1.9 why were additional credit inquiries done with TD, BA, and Capitol ? When called to inquire, finance person hung up. Certainly lost my business.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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  • Disrespectful, impatient service

    these people do not know what customer service means. I was actually pressured to leave by the manager after wanting to negotiate pricing (and I ...


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    these people do not know what customer service means. I was actually pressured to leave by the manager after wanting to negotiate pricing (and I was by no means unreasonable as I have done this many times before) The only person who treated me kindly and was respectful was the girl who answered my phone call and greeted me. These self entitled salesman could learn a thing or two from her.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Ramon Rosario is the man

    All the folks at VIP Honda were great. The price was compelling enough for us to come from out of State. We called several dealerships in differen...


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    All the folks at VIP Honda were great. The price was compelling enough for us to come from out of State. We called several dealerships in different parts of the country and no one followed up or answered all our question once they found out we were not local. At VIP the experience was completely different we had the good fortune to deal with Ramon Rosario, even by phone he was able to finalize the transaction expeditiously. Flew to NJ from TX, Ramon was at the airport to pick us up on his day off, stayed with us throughout the transaction and afterwards even led us to our hotel. The service is outstanding enough for us to do it again. Look forward to dealing with Ramon in the future

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • It doesn't get any worse than this

    I drove 2 hours to get to this dealership after seeing an amazing price online and checking the availability via phone. The price was legitimate, ...


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    I drove 2 hours to get to this dealership after seeing an amazing price online and checking the availability via phone. The price was legitimate, however that was the only positive thing about my experience. This day-long experience dragged out because the salesman Ramon couldn't actually find the cars we were looking for. We drove all around 2 separate lots (each on either side of the highway) with the salesperson Ramon holding the key out the window and pressing the alarm button, while hoping to hear the alarm go off. This lasted for quite some time until we found the car with a hand written note in the window that said "sold. money in the house." As it turns out, it was not even close to sold and we ended up with the car. I wanted to pay cash, but Ramon nicely asked that we finance part of the car so he "looks good to his boss." I agreed and filled out the financial paperwork and the numbers checked out. Once I was moved to the finance department across the street I waited for 30 minutes before meeting with John. There was all of a sudden an extra $2,200 added to the cost of the car on all the paperwork. When I asked about this, I was met with responses such as "oh don't worry, it's included in the price" and "it's just part of the monthly payment." After explaining that it was EXTRA and an OPTIONAL warranty, I declined it. I watched in shock as John redid the paperwork in the computer and watched him manually change my interest rate from 4.5% to 5.15% as a response to me declining the $2,200 charge. At this point, I was so tired of dealing with these people, I just signed and left. Let's not forget the fact that Ramon couldn't find the second key to the car after searching for it for over an hour. He "gave me his word" that he would either find the key or give my a credit to get a new one. Now my temporary tag has expired and no one there can help me about getting my registration and plates. They just keep forwarding me to mailboxes that no one responses to. And Ramon has not returned any of my messages about the key. This stressful experience is not worth the deal!!!!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Kind and patient staff

    Luis offered us great service when we went there to get a used SUV. We originally went there to see a Pilot since we are starting a family and we ...


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    Luis offered us great service when we went there to get a used SUV. We originally went there to see a Pilot since we are starting a family and we travel a lot.. So we wanted a good-size car. The car we saw online was already sold out. Luis showed a CR-V instead that was perfectly detailed and in a great shape. He let us test drive the car and offered a great price on it. Unfortunately, I, the wife ;) decided to pull out of the deal at the last minute because I felt that we really needed a bigger car and it was a kind of a rash decision we made based on the look and the state of the car and the good price we were offered. Although he spent hours with us and we pulled out at the last moment literally right before signing the contract, Luis had such great patience and was kind about it. He said he really wants us to feel satisfied with the purchase. They so deserve a great review for the quality of the product and the service they offered. Oh and the owner Mr. Vince came to us and chatted with us. He was a handsome, charming, and young ;) gentleman. Just when you go see a car, make sure you research profusely and know clearly what you want. Otherwise, you may end up making a rash decision you might regret later.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Worst Customer Service Ever, VIP Honda N. Plfd.

    To Whom it May Concern, Just passing this along since I got no response from Adam himself nor did the owner return my call. I will be sure to post...


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    To Whom it May Concern, Just passing this along since I got no response from Adam himself nor did the owner return my call. I will be sure to post this on every website I possibly can. Enjoy. 11/21/14 – I wanted to share my horrible experience with the team at VIP Honda in North Plainfield. Their leasing department team is very unprofessional and extremely rude. I dealt with David Otero and Adam Kuczynski. David handled the actual return of the vehicle in which he told us to come and that he'd wait for us the night we were arriving late; come to find out he was locking up and leaving when we arrived. He rushed us thru inspection, took my original paperwork, said he'd mail us copies of paperwork and never did and assured us a manager would call us if they had any issues with inspection. We continued to get a bill for excessive mileage and when I called to discuss this matter with the General Mgr, Adam Kuczynski tonight 11/20/14, he was very defensive, rude on the phone, cut me off when I was speaking, accused me of lying and was very sarcastic and in the end hung up on me mid conversation after asking me if "I was done yet"???? I can not believe the level of unprofessionalism these two individuals possessed. I will never ever buy another Honda again and will certainly be sure to share this experience with everyone I know. Stay away from VIP Honda in N. Plfd!!!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Not A Fan

    So, I received an email stating that I was eligible to upgrade my car for similar pricing. I decided to walk in and get a quote to see what my pay...


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    So, I received an email stating that I was eligible to upgrade my car for similar pricing. I decided to walk in and get a quote to see what my payments would be and mostly to figure out what the email was saying. I felt a little pressured to make split decisions then and there. When I had stated that "I was only there for a quote," I kind of felt like she was too pushy and wanted me to do more than what I came for. Not to mention, she asked me more than 3 times as to why I came in today ( with an attitude) and I continuously told her I wanted to JUST GET A QUOTE! After that I sensed more of an attitude and I greatly did not appreciate that! After paying this car off, I will not be purchasing from this dealer ever again. Also, I do not suggest that anyone buy a vehicle from here as well.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Bad Dealership

    VIP Honda send us a price through their website but when we got there, they played the game like they were going to honor the price of the car the...


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    VIP Honda send us a price through their website but when we got there, they played the game like they were going to honor the price of the car they confirmed available minutes before our going there. Even after reneging on their internet price by about a thousand dollars saying it was a mistake, we came to an verbal deal higher than the internet quote with the salessman who had to have a front desk mgr approved it . Minutes later , salesman walked to the backoffice and again reneged on our verbal deal simply saying the backoffice manager turned down the deal. We totally wasted 2 hours or so with that horrible dealership. I had owned many cars, this was the first time in my car buying experience where a salesman shake on a verbal agreement after obtaining approval & the dealer boss reneged. Blessing in disguise for us that we do not have to deal with this sleazy dealership again.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Inter not quote

    Wouldn't honor their internet quote. They said the person didn't know what they were doing.


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    Wouldn't honor their internet quote. They said the person didn't know what they were doing.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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