East Coast Toyota

3.4 out of 5 3.4

Reviews

3.4 out of 5 3.4
519 lifetime reviews. Includes reviews of East Coast Toyota from DealerRater.com

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  • 1.0 out of 5
    March 28, 2021

    BUYERS BEWARE!. I do not recommend this place if you are NEW car buyers. I went for test driving few days back for an SUV. The price quoted by one of... the sales quy was one of the most inflated , their excuse was COVID for the inflated price of the SUVs. They wouldnt even give me a price break down, as they were asking MSRP price plus tax /title, registration and other fees they didnt want to show you in writing. Unless I agree to buy their car at inflated price.. They didnt even mention/hid the the 1500 Toyota rebate for SUV for March 2021. While most dealers are selling much below MSRP. If you havent done your market research before you buy a car from this place they will take you for a ride. This is also a very small dealership they are not high volumes sales like some of the other competitor who had better pricing within 20 -30 mile radius. Check out other dealerships and do the market research, you fill find much better deals. If you are not good at Market Research before buying a NEW CAR, you can even try using Costco Auto Program.. you will get much better deals/pricing then this place. I was warned about this place, It just revalidated what i had heard. I brought the NEW SUV from another dealership.

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    Does not recommend this dealer
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  • 5.0 out of 5
    January 13, 2021

    I went in on 1/6 and received my car on 1/12. The sales person and finance department were excellent Would highly recommend east coast Toyota

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • August 30, 2017

    Tyrone and the rest of the staff at East Coast Toyota were very professional and helpful. Tyrone took the time to help me decide which truck best fit my... needs. The buying process as a whole was easy and without pressure.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 3, 2021

    Very good service. Professional and friendly staff. Would definitely recommend if looking for a new or used vehicle. Look for Candy or Brian Fred Meyer... in the sales department if you plan to visit.

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    Does recommend this dealer
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  • 1.0 out of 5
    December 22, 2020

    Bought a 2014 tundra in 2015 and had nothing but problems with the brakes. They tried fixing them 3 or 4 times within 15,000 miles. They could not. ... The last try they crashed my truck and lied about it...... I had it on dashcam the idiots did not know. They lie, they are incompetent as I fixed the truck myself!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 24, 2020

    The entire process from my first contact with East Coast until delivery of my vehicle was seamless. There were no pressure tactics used. All my questions... and needs were answered. The salesman was very professional and personable.

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    Does recommend this dealer
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  • 5.0 out of 5
    September 8, 2020

    I was very pleased with my experience, all of my requests were heard and I left with an amazing deal that pleased both parties. I will never forget my... experience and will definitely return when I'm in need of another car.

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    Does recommend this dealer
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  • 2.0 out of 5
    August 26, 2020

    This is a followup to a previous review regarding "Road Paint Splatter". I wish it was to say that my issue was handled as I hoped it would be and I was... now a happy customer but that didn't happen. To recap, I purchased a 2020 Toyota Prius Prime less than a month ago on 7/31/20. When I drove it home it had these "spots" on the drivers rear quarter panel that I stupidly assumed were water spots from a poor and rushed dealer prep. I almost said something but had already been at the dealership for longer than I wanted and was excited to get home with my new vehicle. Five days went by and I gave the car a careful hand wash when I noticed those water spots were not in fact "water spots" but some sort of residue that would not come off no matter what I tried. The next day I went back to my dealership to show my salesperson this residue. I knew the response would be that I signed the paperwork stating I had inspected the vehicle and agreed it was in acceptable condition with no obvious defects and that's exactly what I was told. Also thrown in there was a bit of "we don't know that these spots were there when you picked up the vehicle" type talk alleging this had happened subsequent to me taking delivery and I was trying to "get over on them". I pushed a little harder and to his credit my salesperson, Alirio Rueda, had the detail manager work on it while I waited for nearly an hour. They were unable to get much of the unknown residue off and in trying they left little scratches on my brand new 6 day old vehicle that weren't there before. Sounds great right? I was basically told at that point that there was nothing they could do. That wasn't really acceptable but what could I do? The next day I went to a great auto detailer who was able to get most of the residue, which they identified as "road paint splatter", off to the point it wasn't really very noticeable. That was the best I could hope for. It cost me $120 out of pocket. I left a review about the whole situation and that got the attention of the dealership. Since then I have been working with my salesperson who said he was going to have the sales manager call me to discuss it and possibly reimburse me and I even provided them with the $120 receipt from the detailer. I should point out that this was the 4th brand new Toyota my household has purchased from this dealership in the past 9 years at a cost of over $100,000. I have been in constant contact with my salesperson who last said he would get back to me on 8/19/20. It's 8/26/20, a week after that as I post this second review, and I still haven't heard back from him. I find it disheartening, aggravating and quite frankly shocking that they would rather lose a loyal customer who's purchased 4 new vehicles for them over a paltry $120 reimbursement to address an issue that was present front the moment I took delivery. That's all it would have taken to make me happy was their willingness to "make things right" but it's apparently not something they're going to do. I accept partial blame for not speaking up when I noticed the "spots" but I also blame them for not noticing it either. They should have insisted that the vehicle be washed and prepped again before allowing me to drive it home because the issue was "that noticeable" as you'll see from the attached pictures. East Coast Toyota is not a dealership I can recommend to anyone because they failed to take responsibility and make a loyal customer happy for $120. Shame on them.

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    Does not recommend this dealer
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  • 4.0 out of 5
    August 20, 2020

    Went in to return my lease 2017 highlander my wife wanted a bigger car was thinking a Chevy suburban but ended up taking the 2020 highlander

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 3.0 out of 5
    August 8, 2020

    Road Paint Splatter on New Prius Prime...

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    Does not recommend this dealer
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