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I received personal and exceptional service. Glad I made the switch. I leased a 330i. Love it! Recommend this dealership to all my family hands down!
Mike was a great service rep and kept in contact with me regarding my repairs. Thankfully they found the reason for my oil leak and fixed the problem.
Ran over a nail while traveling. Called Gabe my service advisor and he squeezed me in last minute to get the tire replaced so I can get back on the road... with peace of mind.
Ray treated me and my wife as if we were related like family. He wasn't pushy or confusing, spoke clearly and honestly about getting the vehicle right... for us. Having a salesmen on your team like him will help your dealership acquire sustainability and stand a head for above all other dealerships.
Jaime Montalvo, we're happy you found our staff to be so supportive during your experience here at BMW of Springfield.
This was my second ( 2nd ) visit to the dealership within three ( 3 ) days regarding my tires. This last visit the technician located the culprit, a single... screw. The wait time was minimum to receive service. Nicky, the agent that reported my service was very pleasant and kind. At his desk, we reviewed the required service and also noted that an oil change will be needed soon on my leased vehicle. Overall, I had a good experience.
Dainty1, we are so pleased you enjoyed your visit to BMW of Springfield!
I came in for 2 recalls I had for my car. Set an appointment up two weeks in advance, got there and everything went smooth as far as getting them my vehicle,... them gathering all my information, waiting area was nice and clean, a lot of free snacks. Repairs were faster than anticipated, they did a wonderful job. Gabriel also helped to inform of other issues with my vehicle and helped to prioritize importance and provide with quotes. A service
Carlos, thank you for your kind words and this wonderful review!
Excellent, professional service. They cover every detail - breakdown of fees, Sirius Xm fees, gps pricing, wear and tear claims, price comparisons, etc.... I found Springfield BMW to be better than Freehold.
Jeffrey Balsam, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Springfield!
Tino P , Jacob Kolasanski and his team continue to be outstanding. Manny has been very helpful on the Valet Services side. Great customer care
Sidroy, we're happy to hear you had such a positive experience with our team!
Jacob the service writer helped me and took care of all my needs. He’s a really nice guy and trusted him with what he said about my vehicle. I also went... out of his way to tell me to watch out for oil leaks also. Between Jacob and Phil Wilczewski helping me out made my experience a 5-star experience!!!
Hi Evan C. Gisonna, thank you for taking the time to leave a review for us at BMW of Springfield. We're happy we could meet your expectations!
The sales experience with Art Youman was refreshing, straight-forward, and no nonsense. Support with this X3 has been excellent, even as it has been with... my previous models.
Russ, we're happy you found our staff to be so supportive during your experience here at BMW of Springfield.