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Reviews

Average Ratings

4.8
485 lifetime reviews. Includes reviews of BMW Of Springfield from DealerRater.com
  • Exceptional

    I recently went into BMW for my first visit. I walked in and was greeted by Manny and he walked me over to April. April greeted me very genuinely ...

    Dealer Response

    Todd thank you for taking the time out of your day to share your awesome feedback! We are so glad to hear April and her team made sure that your f...


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    I recently went into BMW for my first visit. I walked in and was greeted by Manny and he walked me over to April. April greeted me very genuinely and made me feel very welcome. I spoke to her for a few and she saw I had a loaner and got me started right away with Sheryl. These 2 are like a tag team of smiles and courtesy. To say i loved the experience is putting it mildly. April walked me over to Jacob and introduced me pulled my chair out and handed me his card. She also said if there was anything I needed to not hesitate to ask and that they would be happy to help. Jacob tells me shes awesome. I'm impressed car was as promised but what did it for me was these 3 employees. I will tell my partners about this team. April and Sheryl explained the concierge and loaner service, Loaner fleet and so on. I'm excited to see what this staff has next. They explained of the changes in the store set up is fantastic. The young man in parts Marc D great kid and very informative. April walked with me and introduced me to him as her work son. Marc gave me a discount on a great BMW bike I bought my son. Best money I've spent sad I wasn't allowed to tip them. Very great experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Todd thank you for taking the time out of your day to share your awesome feedback! We are so glad to hear April and her team made sure that your first visit to our dealership has left you completely satisfied. Our entire staff takes great pride in making sure our customers always receive the premium BMW service they deserve. We truly appreciate your business, and hope your son is enjoying his new bike. Have a fantastic day!


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  • Professional and excellent service. Great follow through!
    February 25, 2017

    I hadn't owned a new vehicle in 11 years and was ambivalent about committing. James worked hard at find me the best deal without sacrificing any ...


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    I hadn't owned a new vehicle in 11 years and was ambivalent about committing. James worked hard at find me the best deal without sacrificing any amenities. He is a closer--I know I have been in sales for 10 years!!

    Does recommend this dealer

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  • Excellent experience
    February 24, 2017

    James is a great guy, I enjoy working with him. During the whole process he was very patient and thoughtful, he can help you to get the car you need!


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    James is a great guy, I enjoy working with him. During the whole process he was very patient and thoughtful, he can help you to get the car you need!

    Does recommend this dealer

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  • Purchase of Vehicle
    February 21, 2017

    Came in to purchase a used vehicle met James and Chris. Really great experience willing to make the deal and hassle-free no pressure...I was Kept...

    BMW of Springfield

    Thanks so much for your compliments! We're very happy that James and Chris helped you pick out a great car. Stop by again any time!


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    Came in to purchase a used vehicle met James and Chris. Really great experience willing to make the deal and hassle-free no pressure...I was Kept inform every step of way. Thanks Guys you're earn a customer. James special thanks for taking your time and following up with me even after I told my vehicle home..Much thanks

    Does recommend this dealer
    BMW of Springfield

    Thanks so much for your compliments! We're very happy that James and Chris helped you pick out a great car. Stop by again any time!


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  • Excellent Experience - Great Sales (James) and Dealership
    February 16, 2017

    I leased my first BMW and found the whole experience at Springfield painless. James did not pressure us and went out of his way to make us feel co...

    BMW of Springfield

    Thank you for the five-star review! We're excited to know that you enjoyed working with James. Our entire team works very hard to give all of our ...


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    I leased my first BMW and found the whole experience at Springfield painless. James did not pressure us and went out of his way to make us feel comfortable. He was honest, patient, and listen diligently to help us find the car and options that we wanted. When we lease our next BMW I will go back to Springfield and work with James without any hesitation.

    Does recommend this dealer
    BMW of Springfield

    Thank you for the five-star review! We're excited to know that you enjoyed working with James. Our entire team works very hard to give all of our customers a five-star experience. Thank you for choosing BMW of Springfield! Please let us know if we can be of any assistance in the future!


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  • Great experience!
    February 15, 2017

    I'm so thrilled with my new 430x. James and the whole JMK team were ultra professional. Great customer experience, and extremely honest. This i...

    BMW of Springfield

    That's great to hear! We're happy to know you had a great experience working with James and Ty. Thank you for taking the time to share your feedba...


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    I'm so thrilled with my new 430x. James and the whole JMK team were ultra professional. Great customer experience, and extremely honest. This is my 4th lease and I'd highly recommend James.

    Does recommend this dealer
    BMW of Springfield

    That's great to hear! We're happy to know you had a great experience working with James and Ty. Thank you for taking the time to share your feedback with us! We look forward to working with you again!


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  • Peace of mind
    February 14, 2017

    This was my first experience with BMW OF SPRINGFIELD I learned of them through searching the net for a particular vehicle I was looking for, and t...

    BMW of Springfield

    This is amazing to hear! Thank you for sharing your wonderful car buying experience with us. James will be very happy to know that he was so helpf...


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    This was my first experience with BMW OF SPRINGFIELD I learned of them through searching the net for a particular vehicle I was looking for, and they happened to have one in the showroom I was very apprehensive at first, not knowing anyone at the dealer, but James made us fee welcomed and took the time to listen I can't say enough about James as my sales contact. He was outstanding. No slick sales gimmicks, no pressure, Just great, accomodating service. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with. No hassles. Gave me complete peace of mind, which we all know, is close to priceless.

    Does recommend this dealer
    BMW of Springfield

    This is amazing to hear! Thank you for sharing your wonderful car buying experience with us. James will be very happy to know that he was so helpful to you! We're glad that you could feel comfortable and at ease in our dealership. Congratulations on your new vehicle and come back to see us soon!


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  • Quality, Attentive Service
    February 14, 2017

    James was great. Took the time to show me the entire fleet and was patient during the process. He was attentive, knowledgeable, and was able to ...

    BMW of Springfield

    We are pleased to hear that James and Ty were so helpful to you during your recent experience with us! Please let us know how we can help in the f...


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    James was great. Took the time to show me the entire fleet and was patient during the process. He was attentive, knowledgeable, and was able to get a deal within my initial desired price.

    Does recommend this dealer
    BMW of Springfield

    We are pleased to hear that James and Ty were so helpful to you during your recent experience with us! Please let us know how we can help in the future!


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  • James
    February 14, 2017

    thorough, thoughtful and knowledgeable salesman. definitely made my experience good i would absolutely use him again . Even after he made the sal...

    BMW of Springfield

    Phil, we are glad to hear that James was so thorough with you during your recent visit with us! Please let us know if you have any questions!


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    thorough, thoughtful and knowledgeable salesman. definitely made my experience good i would absolutely use him again . Even after he made the sale he was very helful in helping me sort through some issues

    Does recommend this dealer
    BMW of Springfield

    Phil, we are glad to hear that James was so thorough with you during your recent visit with us! Please let us know if you have any questions!


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  • Great guy James
    February 11, 2017

    James help me get the car that I wanted Excellent and very honest, he went on and beyond to surpass my expectations!! Very happy I was able to dea...

    BMW of Springfield

    That is wonderful to hear, Jose! We are thrilled to read that James provided you with such wonderful service and helped you find the perfect car f...


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    James help me get the car that I wanted Excellent and very honest, he went on and beyond to surpass my expectations!! Very happy I was able to deal w/ him... Thank you Jose A

    Does recommend this dealer
    BMW of Springfield

    That is wonderful to hear, Jose! We are thrilled to read that James provided you with such wonderful service and helped you find the perfect car for you. Please let us know if there is anything we can assist you with in the future. Thank you for visiting us and enjoy your new car!


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