New 908-557-9493 908-557-9493
Service 908-964-7700 908-964-7700

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Reviews

Average Ratings

4.5
286 lifetime reviews. Includes reviews of Maplecrest Ford Lincoln from DealerRater.com
  • Great purchase and service

    This review is coming a year after the purchase, but it still remains same after 2 services at the dealership! Had a wonderful experience during v...


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    This review is coming a year after the purchase, but it still remains same after 2 services at the dealership! Had a wonderful experience during vehicle purchase, the salesperson Benjamin, tried everything possible to give us a best deal. No problem with oil change/service anytime. Would go back to the dealership for future cars

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • OUTSTANDING SERVICE WITH A SMILE

    During my husband and my visit to Maplecrest Of Union, we learned a lot from our salesperson, Joseph Opoku. It is wonderful to find a salesperson...


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    During my husband and my visit to Maplecrest Of Union, we learned a lot from our salesperson, Joseph Opoku. It is wonderful to find a salesperson, so knowledgable, patient, understanding, helpful and not always wanting to hear the sound of his own voice. He actually listened when we talked. Let me just say, "THANK YOU JOSEPH". I am loving my vehicle. I had the opportunity to use the SYNC Connect this morning to remote start my car from my phone. 'FAN-FREAKING-TASTIC'!!!! and the Blind Spot Indicator.....Awesome!!!. Let me take the opportunity to say that our salesperson, Joseph Opoku was Excellent, Excellent, Excellent. Did I say that he was Excellent, well In our opinion he was Exceptional. Please, visit Maplecrest Of Union for all your vehicular needs, ask for Joseph Opoku, you will be in capable hand.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • EXCELLENT SERVICE!!

    I could not be happier after my experience at Maplecrest Service. I was so worried when my Ford F150 had an issue. They took me right in and reas...


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    I could not be happier after my experience at Maplecrest Service. I was so worried when my Ford F150 had an issue. They took me right in and reassured all of my worries. The truck was completed quickly just as promised. They were very professional and I can not Thank them enough.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Highly recommend

    Customer service is excellent and very helpful. Additionally, they are for a car service back to your home at no charge. I was overall very satisf...


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    Customer service is excellent and very helpful. Additionally, they are for a car service back to your home at no charge. I was overall very satisfied with the prompt service and the reasonable pricing for repairs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Dependable and efficient service
    January 11, 2017

    I brought my car in for its 15000 mile service. I was impressed with the ease of check-in, the comfortable waiting room, and the efficiency of the...


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    I brought my car in for its 15000 mile service. I was impressed with the ease of check-in, the comfortable waiting room, and the efficiency of the work. The staff is very friendly and accommodating and they stand behind their work. I have been going there for over 25 years with a series of cars.

    Does recommend this dealer
    Came in for service or repair

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  • Speedy Service with a smile

    I received Speedy Service with a smile. The conversations were informative both on the phone and in person. I have no complaints or suggestions at...

    Dealer Response

    HI Toni, Thanks so much for sharing your service experience at Maplecrest Ford Lincoln. We're so happy to hear that everything went so well and t...


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    I received Speedy Service with a smile. The conversations were informative both on the phone and in person. I have no complaints or suggestions at this time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    HI Toni, Thanks so much for sharing your service experience at Maplecrest Ford Lincoln. We're so happy to hear that everything went so well and that we got you in and out so quickly. We work hard to make sure that our customers have an awesome experience at every touch point. We appreciate your business and look forward to seeing you at your next, regularly scheduled service appointment. Regards, Jen Miller Head of Brand Transformation and Consumer Experience 908-964-7700


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  • Inquired about a vehicle

    I contacted Maplecrest numerous times and talked to people numerous times, but no one ever followed through in getting me the information I had re...

    Dealer Response

    Hi OutofStateBuyer, Thank you for your feedback. We take your concerns seriously and as a result we'd like to provide additional insight on our p...


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    I contacted Maplecrest numerous times and talked to people numerous times, but no one ever followed through in getting me the information I had requested on the specific vehicle. I would constantly get generic emails about there service and if all of my question had been answered but no one would give me the information I requested even after multiple times talking with them on the phone. I am buying from another state so it's not easy for me to drive to the dealership and look at the car. The information I requested was necessary for me to make a decision on purchasing with out seeing the car in person. I ultimately just gave up on them.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi OutofStateBuyer, Thank you for your feedback. We take your concerns seriously and as a result we'd like to provide additional insight on our policies. Because all pre-owned vehicles are unique, we want to ensure a quality experience for our customers and therefore we invite our out-of-state guests to come in and personally view all cars before we provide an out-the-door phone quote. We find that this policy allows for full transparency and disclosure. If you have any further questions, please feel free to contact me personally at jmiller@teammaplecrest.com. Regards, Jen Miller Head of Brand Transformation and Consumer Experience 908-964-7700 (ext 5565)


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  • Excellent and fast service.

    Very realaxing, comfortable setting and fast service. I can not think of anything that would make the service any better.

    Dealer Response

    Hi William, Thank you so much for taking the time to share your experience about Maplecrest Ford Lincoln's service department, and for writing th...


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    Very realaxing, comfortable setting and fast service. I can not think of anything that would make the service any better.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi William, Thank you so much for taking the time to share your experience about Maplecrest Ford Lincoln's service department, and for writing this five-star review. We're so happy to hear that our service lounge makes your stay with us easy, relaxing and comfortable. We look forward to seeing you again at your next, regularly scheduled service appointment. Regards, Jen Miller Head of Brand Transformation and Consumer Experience 908-964-7700 (ext 5565)


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  • Great experience - not the average car dealer!
    October 23, 2016

    David, the salesperson was really good. Very no nonsense, just like us as buyers. He didn't try to upsell or give us anything more than we actuall...

    Maplecrest Ford Lincoln

    Thank you so much for visiting our dealership and sharing your experience at Maplecrest Ford Lincoln with this five-star rating. We strive every d...


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    David, the salesperson was really good. Very no nonsense, just like us as buyers. He didn't try to upsell or give us anything more than we actually needed and understood our budget. No pressure and really smart with numbers. We didn't leave the deslership feeling like we were taken advantage of. As an added plus, snacks are fantastic when you're shopping for a car to keep the kids quiet too.

    Does recommend this dealer
    Maplecrest Ford Lincoln

    Thank you so much for visiting our dealership and sharing your experience at Maplecrest Ford Lincoln with this five-star rating. We strive every day to ensure that our customers receive the kind of service that we all expect and deserve. We're glad you enjoyed the snacks, too. Please enjoy some bagels when you come back for your regularly scheduled service appointment. Regards, Jen Miller Head of Brand Transformation and Consumer Experience 908-964-7700


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  • Maplecrest is the best!!
    October 19, 2016

    My salesman Dave was very patient, understanding and made sure we got what we needed while at Maplecrest. The whole staff was very polite and trea...

    Maplecrest Ford Lincoln

    Thank you so much for giving Maplecrest Ford Lincoln your ultimate fan vote and five-star review. We always want you - and all of our customers - ...


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    My salesman Dave was very patient, understanding and made sure we got what we needed while at Maplecrest. The whole staff was very polite and treated us like family. I am very satisfied with my vehicle and this dealership.

    Does recommend this dealer
    Maplecrest Ford Lincoln

    Thank you so much for giving Maplecrest Ford Lincoln your ultimate fan vote and five-star review. We always want you - and all of our customers - to feel like family, and strive everyday to make sure your experience is top notch. We appreciate your business and look forward to seeing you again at your next, regularly scheduled service appointment. Regards, Jen Miller Head of brand Transformation and Consumer Experience 908-964-7700


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