Pauly Toyota

(2.5) 30 reviews

Dealer on Cars.com since June 2015

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 9:00 PM
Service 6:00 AM - 9:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 6:00 AM - 9:00 PM
Tue 6:00 AM - 9:00 PM
Wed 6:00 AM - 9:00 PM
Thu 6:00 AM - 9:00 PM
Fri 6:00 AM - 9:00 PM
Sat 8:30 AM - 5:00 PM
Sun Closed

Reviews

2.5
30 lifetime reviews.
  • Repeat customer

    After our Sienna was totaled and everyone walked away without a scratch we knew we wanted another Sienna. We went to Pauly looking for a used Sienna b...ecause we had good experiences with both their sales and service departments previously. We worked with Terry O'Gara and were very happy with the experience. Terry really went above and beyond to help us find exactly what we were looking for. I would highly recommend Pauly Toyota and Terry. This will be the first place I stop the next time we're looking for a car.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

  • Fuel pump

    I was quoted $389 for the fuel pump itself, and 3 hours labor time. For a total of between $800 and $900 . I bought the exact pump , a Denso for $140... and it took me less than 45 minutes to install it. Why do you have to be such thief???

    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • service

    I've used the Pauly Toyota dealership since 2014.There were no problems back then , but recently the service has been terrible. My wife punctured her ...tire. I replaced it with a spare and she drove to Pauly Toyota for repair. She told the dealership about her punctured tire and a "low-pressure" light on her dash board. Pauly Toyota took the car in for service and shortly after told her that nothing can be done. They offered to replace all 4 tires for $800+.She decline the offer. Also Pauly Toyota did not fix the low pressure light and told her to pump up the tires. On the next day, I took the flat tire and drove it off to a different dealership. They fixed it for only $15.After that, my wife punctured a different tire and I drove it to Pauly Toyota. I told the dealership that I have a flat tire and A "low-pressure" light on the dash board. I talked with Paul Trznadel. They took the car in for service and 20 minutes later, Paul told me that the tire was unrepairable, tire health bad and it had to be replaced. I asked why the other tires were fine because I bought and changed all 4 tire from Pauly Toyota at same time. I asked if he can look at the date when my wife changed the tire and to look at the warranty. He told me that I was wasting his time. He also said he did not know why the "low-pressure" light was on. I requested him to give me an invoice and he declined. Every question I asked, he told me I was wasting his time. I asked for the manager and he told me he was the manager. The next day, I drove to the same dealership that fixed my first tire. They repaired it and fixed low-pressure for $10. Thank you Paul for the horrible service. I will never return to Pauly Toyota. Also I'm sending a copy of this letter to the BBB

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?

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Service & Repair

Service Reviews

2.5

11 lifetime reviews of the Service Department.

  • Repeat customer

    After our Sienna was totaled and everyone walked away without a scratch we knew we wanted another Sienna. We went to Pauly looking for a used Sienna b...ecause we had good experiences with both their sales and service departments previously. We worked with Terry O'Gara and were very happy with the experience. Terry really went above and beyond to help us find exactly what we were looking for. I would highly recommend Pauly Toyota and Terry. This will be the first place I stop the next time we're looking for a car.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

  • Fuel pump

    I was quoted $389 for the fuel pump itself, and 3 hours labor time. For a total of between $800 and $900 . I bought the exact pump , a Denso for $140... and it took me less than 45 minutes to install it. Why do you have to be such thief???

    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service Pricing

    Oil, Filter Change

    $39.95 and up*

    Multi-Point Inspection

    Complimentary

    Wheel Alignment (FWD)

    $79.95 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since June 2015

Are you tired of pushy salesmen, uncomfortable showrooms, and misleading advertising? So is the team at our Toyota dealership in Crystal Lake, IL. Pauly Toyota has been family owned and operated for over 30 years, and our team is dedicated to delivering a great experience, along with a great product.

Any customer in Crystal Lake, IL or around McHenry, Huntley, Lake Zurich, Wauconda, Barrington, Algonquin or Chicago looking to try a different kind of auto dealership can visit Pauly Toyota for a straightforward approach in a comfortable location.

"Pauly Toyota - Redefining "Business as Usual" - Serving Crystal Lake and McHenry County for over 30 years"
Pauly Toyota
1035 S Route 31 Crystal Lake, IL 60014
New (815) 261-0723
Used (815) 322-7493
Service (815) 261-0713
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