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Reviews

Average Ratings

3.4
215 lifetime reviews. Includes reviews of Joe Perillo BMW, Inc. from DealerRater.com
  • Great car buying experience with Connie

    I recently worked with Connie B to purchase a used Audi Q7. The transaction started out online and I came in from out of state to buy the car. Con...

    Dealer Response

    Tina, thank you so much for sharing your kind words! Connie and the rest of our great sales team take great pride in doing all we can to make sure...


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    I recently worked with Connie B to purchase a used Audi Q7. The transaction started out online and I came in from out of state to buy the car. Connie was wonderful at making sure that everything was ready to go when I got there. All I had to do was test drive and make a decision! She was so nice and great at keeping everything moving forward so I could get back on the road home (in my new car) at a decent time. Everyone that I worked with at Perillo was great but I really enjoyed working with Connie and would recommend looking for her as your sales person if you can!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tina, thank you so much for sharing your kind words! Connie and the rest of our great sales team take great pride in doing all we can to make sure our customers always drive away completely satisfied. We hope you had a safe, and fun, trip home in your new Q7. We truly appreciate your business, and please do not hesitate to let us know if there is anything more we can do for you. Have a wonderful day!


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  • Seems like they are not in the business of selling

    Called them to talk to a sales rep. Got number from website. No one answered. Very strange indeed. Then I emailed the dealer. Finally, I found an ...

    Dealer Response

    Thank you for bringing this issue to our attention, Paul. Our sales team works tirelessly to quickly contact our customers so they can drive off o...


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    Called them to talk to a sales rep. Got number from website. No one answered. Very strange indeed. Then I emailed the dealer. Finally, I found an interesting car on their website and filled out all my info, including phone number for someone to contact me ASAP. 4 days later - nothing. No call back, no email, no nothing. Fortunately there are other dealers in the Chicago area who would be happy to take my money and I would be happy to give it to them. Not these guys, they just do not seem to want to work at all.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this issue to our attention, Paul. Our sales team works tirelessly to quickly contact our customers so they can drive off our lot in the perfect vehicle for them. We are taking this matter very seriously, and will be using your feedback to continue our efforts to create the absolute best experience in Chicago. We would be more than happy to help you find your BMW. Please contact our Customer Liaison, Cesar Marin, at 312-981-5206 at your earliest convenience. We look forward to speaking with you soon, and having the chance to earn back your business.


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  • great a+

    Keep up great work guys and gals! Michael and eddy were spot on. Also Gina in finance had paperwork ready and perfect

    Dealer Response

    Thank you so much, Joe, for the fantastic review! We are glad to know that our team worked so well with you while you were here. Let us know if yo...


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    Keep up great work guys and gals! Michael and eddy were spot on. Also Gina in finance had paperwork ready and perfect

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much, Joe, for the fantastic review! We are glad to know that our team worked so well with you while you were here. Let us know if you need anything else, and thanks again!


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  • Joe Perillo BMW

    I was looking for a particular configuration of the BMW x3. Garrett at Perillo BMW worked his magic and found my car. The process of negotiation...

    Dealer Response

    Michael, thanks for choosing Perillo BMW! We've so glad that Garrett could help you take home your new car and made the experience comfortable for...


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    I was looking for a particular configuration of the BMW x3. Garrett at Perillo BMW worked his magic and found my car. The process of negotiation was very non confrontational and resulted and my purchasing this beautiful cross-over. Perillo worked within my budget and got me the car that I wanted with little hassle. I highly recommend. I particularly want to shout out to Garret Goldstein who managed the sale. Thanks,

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, thanks for choosing Perillo BMW! We've so glad that Garrett could help you take home your new car and made the experience comfortable for you. Come back any time!


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  • Penny pinching hurting the bottom line
    April 27, 2017

    I bought a 2014 CPO X1 from this dealer earlier this month. Although I was told it had new tires it did not. Apparently the tires barely passed th...


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    I bought a 2014 CPO X1 from this dealer earlier this month. Although I was told it had new tires it did not. Apparently the tires barely passed the CPO inspection (4 mm) so they chose not to put new tires on the car. Now I had to replace all 4 tires due to a puncture in one and requested reimbursement of $625 from Perillo but they refused. Doing the bare minimum of inspection and trying to save a few hundred dollars will hurt Perillo's bottom line. Because of this experience I will never buy another BMW from Perlllo and would caution anyone doing business with them.

    Does not recommend this dealer

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  • Smooth sales experience with Ramzi

    Ramzi went the extra mile to make our car buying experience go as smooth as possible. He didn't pressure us into selecting a more expensive model ...

    Dealer Response

    Thank you for your positive comments about Ramzi! At Perillo BMW, we strive to provide an outstanding customer experience and the best possible pr...


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    Ramzi went the extra mile to make our car buying experience go as smooth as possible. He didn't pressure us into selecting a more expensive model or options packages. Originally I was not considering Perillo due to their reputation (and my previous experience with their service department) and only wandered in while waiting for my old car to be serviced at Honda. We did intend to buy a new car, but were targeting other dealerships. Ramzi changed my mind. Great guy. I still dislike Perillo's service department and will be writing a separate review for them based on my experience today.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your positive comments about Ramzi! At Perillo BMW, we strive to provide an outstanding customer experience and the best possible pricing. We are glad that you had a great experience and we hope to see you soon!


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  • Ted and Becky R.

    We purchased a used vehicle from Ramzi, at Perillo BMW in Chicago.originally we were looking at a black BMW X.3 but was not satisfied when we saw ...

    Dealer Response

    Thanks for letting us know about your experience with Ramzi! We're so glad he made the buying process easier for you and helped you take home your...


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    We purchased a used vehicle from Ramzi, at Perillo BMW in Chicago.originally we were looking at a black BMW X.3 but was not satisfied when we saw it in person. Ramzi asked many questions to see what our likes and dislikes were in a vehicle. He showed us a few different options and we finally decided on a vehicle. He was very helpful and will surely recommend him to anyone who is looking for a BMW. He was willing to go to great lengths to please us, he is a wonderful salesman¿¿

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for letting us know about your experience with Ramzi! We're so glad he made the buying process easier for you and helped you take home your new car. Enjoy and stop by again any time!


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  • Not Responsive

    This dealer is not very good with communication. The sales guy said he would call us back a couple of times but he never did. We had to call back....

    Dealer Response

    Ty, we ensure that customer satisfaction is always our priority here are Perillo BMW. We would like to speak with you further regarding your visit...


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    This dealer is not very good with communication. The sales guy said he would call us back a couple of times but he never did. We had to call back. Another sales lady did respond through email but then after that she went silent. Funny how they bragged to be the #1 BMW dealership but I couldn't see how they could get that ranking. It's laughable!!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Ty, we ensure that customer satisfaction is always our priority here are Perillo BMW. We would like to speak with you further regarding your visit, and help fix any issue you may have had with the team. If you could please reach to our Customer Liaison, Cesar Marin, at 312-981-5206 at your earlier convenience, that would be great. Thank you!


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  • No response to multiple car inquiries

    This is now the second vehicle that I am interested in that I have yet to receive a response back on. Very disappointed in their lack of communic...

    Dealer Response

    Thank you for your message. Please reach out to our Customer Liaison, Cesar Marin, at 312-981-5206 at your earliest convenience so we can assist ...


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    This is now the second vehicle that I am interested in that I have yet to receive a response back on. Very disappointed in their lack of communication to perspective buyers.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your message. Please reach out to our Customer Liaison, Cesar Marin, at 312-981-5206 at your earliest convenience so we can assist with your request and further look into the previous request. We look forward to hearing from you!


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  • Horrible service dept.

    I went into take my car for a simple light change and spent 100 dollars for license plate covers. I pulled into the service area where I was told ...


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    I went into take my car for a simple light change and spent 100 dollars for license plate covers. I pulled into the service area where I was told that it would take 15 minutes. 45 minutes later we went to check on our car where we noticed that it was randomly parked somewhere and the 15 minutes of work had not even been started. We waited another 20 minutes for the work to be done with no apology or remorse for wasting our time. The service department is incredibly inefficient.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?

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