Reviews
I brought my vehicle for scheduled service and some
I brought my vehicle for scheduled service and some extra maintenance. The entire service was done on time and was excellent!
I brought my vehicle for scheduled service and some
I brought my vehicle for scheduled service and some extra maintenance. The entire service was done on time and was excellent!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I got a flat tire at a very inconvenient time.
I got a flat tire at a very inconvenient time. Julio got my car into the shop first thing in the morning and had the replacement completed by nine so that I could get to work on time.
I got a flat tire at a very inconvenient time.
I got a flat tire at a very inconvenient time. Julio got my car into the shop first thing in the morning and had the replacement completed by nine so that I could get to work on time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good deal and smooth sales process support and have the
Good deal and smooth sales process support and have the car detail cleaned and ready for delivery in a day!
Good deal and smooth sales process support and have the
Good deal and smooth sales process support and have the car detail cleaned and ready for delivery in a day!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Julio once again showed his exceptional knowledge and
Julio once again showed his exceptional knowledge and wisdom in figuring out what was causing my car to have a shaking steering wheel and rearing to the right. Took a few try’s but the outcome was upholding and me a very very satisfied customer. My E350 rides like or better than a new car. The ride is so smooth and very comforting to know a advisor who put the time and effort to figure it out. Julio never gets annoyed no matter how many time you call for updates on the service performed.I would like to include a shout out to the loaner car agent Mr. Hundal He is very professional and courteous always a pleasure to deal with . . Lastly I want to thank the Forman of service for his input in his role to determine the cars best performance.Mercedes of Morristown is the place to go for a positive outcome. In reguards to other service departments ( much closer) Morristown is worth the extra miles.
Julio once again showed his exceptional knowledge and
Julio once again showed his exceptional knowledge and wisdom in figuring out what was causing my car to have a shaking steering wheel and rearing to the right. Took a few try’s but the outcome was upholding and me a very very satisfied customer. My E350 rides like or better than a new car. The ride is so smooth and very comforting to know a advisor who put the time and effort to figure it out. Julio never gets annoyed no matter how many time you call for updates on the service performed.I would like to include a shout out to the loaner car agent Mr. Hundal He is very professional and courteous always a pleasure to deal with . . Lastly I want to thank the Forman of service for his input in his role to determine the cars best performance.Mercedes of Morristown is the place to go for a positive outcome. In reguards to other service departments ( much closer) Morristown is worth the extra miles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Troy and Ben got me in and out with express service.
Troy and Ben got me in and out with express service. They were both very professional and did an excellent job. I am always a happy customer when working with Troy and team. Thanks
Troy and Ben got me in and out with express service.
Troy and Ben got me in and out with express service. They were both very professional and did an excellent job. I am always a happy customer when working with Troy and team. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review and for choosing Mercedes Benz of Morristown. We are so glad to hear that Troy and Ben provided you with professional and efficient express service. It is great to know they did an excellent job and that you are always a happy customer when working with Troy and the team. Your continued support means a great deal to us and we look forward to seeing you again soon.
They were exceptional.
They were exceptional. The salesman AJ went above and beyond to give us an exceptional experience. We were very pleased.
They were exceptional.
They were exceptional. The salesman AJ went above and beyond to give us an exceptional experience. We were very pleased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review and for choosing Mercedes Benz of Morristown. We are thrilled to hear that your experience was exceptional and that AJ went above and beyond to make it memorable. Providing outstanding customer service is always our goal, and we are so pleased to know you were very pleased with your visit. We truly appreciate your feedback and look forward to welcoming you back again.
Great service department.
Great service department. Julio Pereira is an exceptional service advisor. He is always in a great mood and very communicative.
Great service department.
Great service department. Julio Pereira is an exceptional service advisor. He is always in a great mood and very communicative.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your great review and for choosing Mercedes Benz of Morristown. We are delighted to hear that you had a positive experience with our service department and that Julio Pereira continues to provide exceptional support. His upbeat attitude and strong communication truly make a difference, and we are proud to have him on our team. We appreciate your kind words and look forward to serving you again.
Fantastic service as always.
Fantastic service as always. Alex is a great service advisor; always helpful and professional. Service was quick and my car was even washed.
Fantastic service as always.
Fantastic service as always. Alex is a great service advisor; always helpful and professional. Service was quick and my car was even washed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review and for being a valued customer of Mercedes Benz of Morristown. We are glad to hear you received quick service and appreciated the car wash. It is especially great to know that Alex continues to be a helpful and professional service advisor. We truly appreciate your kind words and look forward to providing you with the same high level of service on every visit.
Responsive, polite, trustworthy.
Responsive, polite, trustworthy. Have been using them for a long time- they are really excellent!
Responsive, polite, trustworthy.
Responsive, polite, trustworthy. Have been using them for a long time- they are really excellent!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We’re honored to have earned your trust over the years and truly appreciate your continued loyalty to Mercedes-Benz of Morristown. It’s great to hear that you find our team to be responsive, polite, and trustworthy—qualities we take great pride in delivering every day. Your recognition means a lot to us, and we’re thrilled to know you consider our service really excellent. We look forward to continuing to provide you with the high level of care you’ve come to expect!
Dropped off my in the night drop and the dealer called me
Dropped off my in the night drop and the dealer called me one minute after opening to confirm the work. Car was ready in a few hours and spotlessly clean!
Dropped off my in the night drop and the dealer called me
Dropped off my in the night drop and the dealer called me one minute after opening to confirm the work. Car was ready in a few hours and spotlessly clean!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re so glad to hear that your experience with Mercedes-Benz of Morristown was smooth and efficient from start to finish. It’s great to know that after using our night drop, you received a call just one minute after opening to confirm the work—our team prides itself on prompt and professional communication. We’re also happy your car was ready in just a few hours and returned spotlessly clean. That’s the level of service and attention to detail we aim to provide every time. Thank you for choosing Mercedes-Benz of Morristown!