Mercedes-Benz of Morristown

Reviews

Average Ratings

4.6
326 lifetime reviews. Includes reviews of Mercedes-Benz of Morristown from DealerRater.com
  • Comfortable and friendly

    Excellent and pleasant. Sales rep explained all the technology in words I understood


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    Excellent and pleasant. Sales rep explained all the technology in words I understood

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Sold an unsafe new car and treated poorly by staff
    August 3, 2017

    TL;DR: Despite a nice looking showroom, I was sold an unsafe car in violation of NHTSA/FTC rules all while being treated poorly by multiple staff....

    Mercedes-Benz of Morristown

    Thank you for your feedback. We apologize if our staff acted in an unprofessional manner at any point during your visit. We are looking into your ...


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    TL;DR: Despite a nice looking showroom, I was sold an unsafe car in violation of NHTSA/FTC rules all while being treated poorly by multiple staff. I really had hoped to give this dealership five stars. Buying a Mercedes-Benz, especially a first one, should have been anyone's dream experience. I mean, the cars are luxurious, exciting, and fun to drive and own. When you pay for the best, you demand at least an above average experience. Honestly, a buying and service experience similar to a Honda dealership would have sufficed for me (other people may feel differently). However, I will never buy another one from any dealership after this incident unless changes in business practices are made. Buyer beware: it is my understanding that I was sold a brand new car by this dealership with three critical NHTSA safety recalls on it at the time of sale: 1. the fuel pump may fail, leading to a crash; 2. the starter motor may catch fire while driving; 3. the passenger airbag may not operate in a crash. The dealer, according to federal law, must fix these recalls before sale, otherwise it is illegal/in violation. Furthermore, I was treated poorly and with disrespect by multiple sales representatives while purchasing this vehicle, by service representatives when tuning this vehicle at the nearby service center in Morristown, and in regards to remedying this safety issue with the car.

    Does not recommend this dealer
    Mercedes-Benz of Morristown

    Thank you for your feedback. We apologize if our staff acted in an unprofessional manner at any point during your visit. We are looking into your other concerns as well. Thank you for your patience and understanding.


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  • Outstanding auto buying experience.
    July 11, 2017

    Exceptionally knowledgeable salesman (Richard Kim) was patient and very helpful. Kept me apprised of status while waiting for a special-ordered ca...

    Mercedes-Benz of Morristown

    Thank you for coming to Mercedes-Benz of Morristown and thank you for your review. Please do not hesitate in contacting us if we can assist you in...


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    Exceptionally knowledgeable salesman (Richard Kim) was patient and very helpful. Kept me apprised of status while waiting for a special-ordered car from Germany. Sales manager Sherif Elfatatry also helpful in working out decision to special order or take an available car. Staff very helpful during delivery.

    Does recommend this dealer
    Mercedes-Benz of Morristown

    Thank you for coming to Mercedes-Benz of Morristown and thank you for your review. Please do not hesitate in contacting us if we can assist you in the future. Richard Kim can be reached directly at 973-525-1921 or richard.kim@mbmnj.com You can schedule your service appointments by following this link https://www.mbmnj.com/schedule-car-maintenance-or-auto-repair-morristown-nj


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  • Great Car love it
    July 3, 2017

    Very Simple. Great Car, great service and most of all Great sales people. We took delivery on a C300 convertible 4 Matic and could not be more ple...

    Mercedes-Benz of Morristown

    Thank you for coming to Mercedes-Benz of Morristown and thank you for your review. Francisco and everyone at MBM really appreciate it. Please do n...


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    Very Simple. Great Car, great service and most of all Great sales people. We took delivery on a C300 convertible 4 Matic and could not be more please. Our sales person went out of his way to find the car for us with the color section we wanted and the price was great. As to the delivery which was very informative since the was our 1st convertible, he even called us the next day to ask if we had any que. and also offered to drive the plates and install them at our home once they came in.

    Does recommend this dealer
    Mercedes-Benz of Morristown

    Thank you for coming to Mercedes-Benz of Morristown and thank you for your review. Francisco and everyone at MBM really appreciate it. Please do not hesitate in contacting us if you need assistance in the future. Franciso Beltre can be reached directly at 973-525-1920 or francisco.beltre@mbmnj.com You can schedule your service appointments by following this link https://www.mbmnj.com/schedule-car-maintenance-or-auto-repair-morristown-nj


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  • Mr James Gatto
    June 23, 2017

    James Gatto is a very special salesperson.His Mercedes Product knowledge is excellent .He informed every step of my car Production time, shiping ...

    Mercedes-Benz of Morristown

    Thank you for coming to Mercedes-Benz of Morristown and thank you for your review. Please do not hesitate in contacting us if you need any assista...


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    James Gatto is a very special salesperson.His Mercedes Product knowledge is excellent .He informed every step of my car Production time, shiping time,arivel time.James is also avery kind person

    Does recommend this dealer
    Mercedes-Benz of Morristown

    Thank you for coming to Mercedes-Benz of Morristown and thank you for your review. Please do not hesitate in contacting us if you need any assistance in the future. James Gatto can be reached directly at 973-525-1913 or james.gatto@mbmnj.com You can schedule your service appointments by following this link https://www.mbmnj.com/schedule-car-maintenance-or-auto-repair-morristown-nj or calling 973-525-1200.


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  • Scheduled service
    June 19, 2017

    Julio is always the best. Great service also from the loaner guys! Why do I need a 25 word minimum? Ridiculous! La la la la.

    Mercedes-Benz of Morristown

    Thank you for coming to Mercedes-Benz of Morristown and thank you for your review. We are glad to hear that Julio continues to do a great job. (We...


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    Julio is always the best. Great service also from the loaner guys! Why do I need a 25 word minimum? Ridiculous! La la la la.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Morristown

    Thank you for coming to Mercedes-Benz of Morristown and thank you for your review. We are glad to hear that Julio continues to do a great job. (We agree the 25 word minimum is silly.) Please do not hesitate in contacting us if we can help you with anything in the future. Julio can be reached at 973-525-1214 or julio.pereira@mbmnj.com You can schedule your next service appointment by following this link https://www.mbmnj.com/schedule-car-maintenance-or-auto-repair-morristown-nj


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  • Example of Standing by customers
    June 17, 2017

    When it comes to service and class, it is difficult to beat Morristown Mercedes Benz. With a warranty expired by 6 months and a very expensive rep...

    Mercedes-Benz of Morristown

    Thank you for coming to Mercedes-Benz of Morristown and thank you for your awesome review. You can reach Kenneth Beyhl at 973-525-1218 or kenneth....


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    When it comes to service and class, it is difficult to beat Morristown Mercedes Benz. With a warranty expired by 6 months and a very expensive repair due to a faulty engine component, my service advisor took care of it in 24 hrs with a free repair cleared by MBNA and a car loaner! Outstanding!

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Morristown

    Thank you for coming to Mercedes-Benz of Morristown and thank you for your awesome review. You can reach Kenneth Beyhl at 973-525-1218 or kenneth.beyhl@mbmnj.com


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  • Service done right
    May 25, 2017

    Alex Marshall did a great job of getting me in assessing the problem and returning the car in a timely manner. I could not be more satisfied.

    Mercedes-Benz of Morristown

    Thank you for coming to Mercedes-Benz of Morristown and thank you for your wonderful review. Please do not hesitate in contacting us if you need a...


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    Alex Marshall did a great job of getting me in assessing the problem and returning the car in a timely manner. I could not be more satisfied.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Morristown

    Thank you for coming to Mercedes-Benz of Morristown and thank you for your wonderful review. Please do not hesitate in contacting us if you need assistance in the future. Alex Marshall can be reached directly at 973-525-1216 or alex.marshall@mbmnj.com


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  • Convenient location
    May 18, 2017

    Good people, clean and very much in order. Immediate customer service attention and loaners are very clean. Great service advisor (Alex Marshall) ...

    Mercedes-Benz of Morristown

    Thank you for coming to Mercedes-Benz of Morristown and thank you for your review. Please reach out if we can help in the future. You can reach Al...


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    Good people, clean and very much in order. Immediate customer service attention and loaners are very clean. Great service advisor (Alex Marshall) Thank you. Betsy Galarza

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Morristown

    Thank you for coming to Mercedes-Benz of Morristown and thank you for your review. Please reach out if we can help in the future. You can reach Alex Marshall at 973-525-1216 or alex.marshall@mbmnj.com


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  • 2014 ML350 purchase

    I was looking for a low mileage used Mercedes for my wife and they had exactly what I needed entire buying experience was excellent all the way ar...


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    I was looking for a low mileage used Mercedes for my wife and they had exactly what I needed entire buying experience was excellent all the way around

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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