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Reviews

Average Ratings

4.6
109 lifetime reviews.
  • Excellent experience and am satisfied customer

    Rick Montacero at Route 23 Automall was a joy to work with from starte to finish. He communicated via emails and phone. We expressed that due to a...

    Dealer Response

    Sara, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions,...


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    Rick Montacero at Route 23 Automall was a joy to work with from starte to finish. He communicated via emails and phone. We expressed that due to a new puppy at home , we had 2 hour time window. He expedited the process by picking out cars that matched my "must haves" list, I emailed to him earlier in the week. When we arrived , Rick was ready to help us work out a lease deal that was best for my budget and lifestyle. He had our puppy in mind and made sure we were out of there in 2 hours. Rick was efficient , knowledgeable, and not what you typically expect of car salesman. Rick was helpful not pushy. He made the process easy. Now, I have a new lease that I love. Thanks Rick.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Sara, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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  • Confidential

    Asked them to take a look at my tire making a clicking sound but since it was at the quick lube and they had no appointments they said it was fine...

    Dealer Response

    We would like the chance to talk to you further so please do call us at (973) 838-0800 at your earliest convenience so we can assist you with this...


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    Asked them to take a look at my tire making a clicking sound but since it was at the quick lube and they had no appointments they said it was fine. I will wait until the tire falls off.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We would like the chance to talk to you further so please do call us at (973) 838-0800 at your earliest convenience so we can assist you with this situation you have described. We hope to hear from you.


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  • THE BEST CAR DEALERSHIP YOU WILL FIND!!

    I had been to other dealerships first and was sickened by their lies, misrepresentations, and sleezy even rude conduct. Then I came here. What a f...

    Dealer Response

    Thank you Donna it was a pleasure doing business with you. Please call on us to help with anything sales or service.


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    I had been to other dealerships first and was sickened by their lies, misrepresentations, and sleezy even rude conduct. Then I came here. What a fantastic experience at Route 23. They are not at all like those other horrible dealers. Harold was so great. Ray in finance was super. And Dante was also great. I cannot say enough good things about this dealership. They care. They are nice people. They work with you. I would and will highly recommend them to everyone. They are the best!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Donna it was a pleasure doing business with you. Please call on us to help with anything sales or service.


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  • Couldn't have been better!

    I am always nervous about car dealers and the pressure you think you'll be under. However, this was NOT the case. Rich was one of the best salesma...

    Dealer Response

    Mallory all the best to you. Enjoy your new Nissan Rogue!!! Thank you for the 5 star's.


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    I am always nervous about car dealers and the pressure you think you'll be under. However, this was NOT the case. Rich was one of the best salesman I have ever worked with! He was friendly, accommodating and super patient with our process. They stayed well over closing time to help finish our paperwork. They worked with our budget and our needs to get us in a beautiful Nissan Rouge! Couldn't be happier! Thank you all for everything!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mallory all the best to you. Enjoy your new Nissan Rogue!!! Thank you for the 5 star's.


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  • Route 23 experience

    This is the type of dealership all other dealers should be like. The sales people and staff care that you are happy. I never felt pushed to buy a ...

    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Richard. Please let us know if you have any ...


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    This is the type of dealership all other dealers should be like. The sales people and staff care that you are happy. I never felt pushed to buy a car. I stopped in many times through the past year looking for the right car. The dealer took his time and when the deal I was looking for came up, then we made the deal. These are not the typical car sales people. Route 23 Auto Mall has been the best!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Richard. Please let us know if you have any additional questions about services you received and thank you again for choosing Route 23 Auto Mall!


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  • routine maintenance

    Never a problem with Rt 23 Automall Drive in maintenance facility

    Dealer Response

    It is great to read such wonderful comments about your recent experience with us, Walter! Thanks again for your business! Take care!


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    Never a problem with Rt 23 Automall Drive in maintenance facility

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    It is great to read such wonderful comments about your recent experience with us, Walter! Thanks again for your business! Take care!


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  • 2017 Nissan Rogue Purchase

    I recently purchased a 2017 Nissan Rogue a friend hadreferred me. The staff was very friendly and accommodating. I did not feel like I was pressu...

    Dealer Response

    Erin, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If there is anything else we can do to assist ...


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    I recently purchased a 2017 Nissan Rogue a friend hadreferred me. The staff was very friendly and accommodating. I did not feel like I was pressured into purchasing a vehicle and I feel like I received a good deal. I would recommend this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Erin, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If there is anything else we can do to assist you, please let us know! Take care!


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  • Personal Best Car-buying Experience

    My personal best car-buying experience here! Rick Mostacero was not only a friendly and nice guy, he was very patient with me. At no time did I f...

    Dealer Response

    Dan sorry for the delay in our response. Rick, Mike and Richie along with Route 23 Automall Thank you. Please let us know if you need anything sal...


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    My personal best car-buying experience here! Rick Mostacero was not only a friendly and nice guy, he was very patient with me. At no time did I feel pressured by him or sales manager, Mike Luberti. Knowledgeable, down to earth and friendly staff, from sales to finance (thanks also to Richie Garcia). No runaround. Sure there was some negotiating and I shopped around for other deals, but Rick and Mike worked with me to give me a great deal that I was very happy with. Not only did they earn my business, they earned a loyal customer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dan sorry for the delay in our response. Rick, Mike and Richie along with Route 23 Automall Thank you. Please let us know if you need anything sales or service. Good Luck!!!


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  • Must try experience

    Overall experience was excellent. Our salesperson was knowledgeable and diligent on finding the car we wanted. I would recommend this dealership ...

    Dealer Response

    Jason Thank you for choosing Route 23 Automall. We really appreciate your business.


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    Overall experience was excellent. Our salesperson was knowledgeable and diligent on finding the car we wanted. I would recommend this dealership to anyone who wants a easily stress free experience

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jason Thank you for choosing Route 23 Automall. We really appreciate your business.


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  • Great experience

    Very insightful staff who guide you through the process.

    Dealer Response

    Thank you Steve. It has been our pleasure helping you pick the right vehicle. Best wishes.


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    Very insightful staff who guide you through the process.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Steve. It has been our pleasure helping you pick the right vehicle. Best wishes.


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