Crestmont Toyota/Crestmont VW

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
504 lifetime reviews. Includes reviews from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 9, 2019

    I had the first rate experience that one prays for when the driver of a Toyota Camry arrives at Crestmont Toyota after a huge piece of unsecured scrap... metal hurls itself off of the back of a truck driven by a negligent "hit and run" truck driver. The potentially fatal giant scrap metal barreled its way down Route 20 past Exit/Entrance #56 off the Garden State Parkway and smacks right into my car! The magnificent father/son service management team of Roger and Craig Wisnewski knew exactly what to do to rescue the front of the car upon my arrival for a two-day visit to the Service Department of Crestmont Toyota on Route 23 North in Pompton Plains, New Jersey. It was due to their brilliant original thinking and extraordinary instinct that they were able to rebuild much of the front of my car and make it safe both again for both long-distance and local travel. "Bravo!" to Roger and Craig!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for coming to Crestmont Toyota and thank you for your recommendation. Thank you for your comments about Roger and Craig. We are glad that th...ey were able to help you make the best out of a bad situation. You can self schedule your next Toyota service appointment by following this link https://www.crestmonttoyota.com/schedule-car-maintenance-or-auto-repair-pompton-plains-nj or by calling one of our super friendly customer care agents at 973-839-2500.

  • 5.0 out of 5
    November 2, 2019

    Great service department. They went above and beyond for my first experience. I will definitely be going here in the future. I would recommend this dealership... to anyone. They are much better than some past experiences I've had.

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    Dealer Response

    Thank you for coming to Crestmont Toyota. It is always a pleasure when our current customers choose to write a review so our future customers can see ...what we all about. Thank you! We appreciate your comments about your service visit.

  • 5.0 out of 5
    October 23, 2019

    Work done same day most of the time, good advising and recommendations by service people when applicable, courteous and friendly service; efficient performance... on your car, good value for your money,

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    Dealer Response

    Thank you for coming to Crestmont Volkswagen and thank you for your recommendation. It was our pleasure to assist you. You can self schedule your next... VW service appointment by following this link https://www.crestmontvolkswagen.com/schedule-car-maintenance-or-auto-repair-pompton-plains-nj or by calling one of our super friendly customer care agents at 973-839-4000.

  • 5.0 out of 5
    October 12, 2019

    Recently purchase a 2019 Avalon. Salesperson, Kenny Wilson, was the best. Very knowledgeable, pleasant & helpful. Explained all the vehicles features.... Car was received with scratches in side mirror & Kenny had the problem corrected with no hassle. My only complaint with Crestmont - I have been bringing my previous Camry for service for the past 4 years and it was usually a 2 1/2 hr wait.

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    We are glad to hear that you had such a wonderful experience purchasing your car at Crestmont Toyota and thank you for your review! Kenny Wilson a can... be reached directly at kenny.wilson@crestmont23.com or 973-248-4918 for all of your Toyota sales and leasing needs. You should see a dramatic improvement on your next service visit. Please do not hesitate in contacting me directly if this does not hold true or if I can help you with anything else. Sincerely, Rob Bojarun rob@crestmont23.com 973-248-4929.

  • 5.0 out of 5
    October 5, 2019

    This was the best experience I have ever had purchasing a car. John Fleming was outstanding - knowledgeable, thorough, friendly, and professional. He... took time to explain the car and the technology so that I had a comfort level before driving off with my car. I am so happy with the car - comfort, performance, style and integrity.

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    Dealer Response

    We are glad to hear that you had such a wonderful experience purchasing your car at Crestmont Volkswagen and thank you for your review! John Fletcher ...can be reached directly at john.fletcher@crestmont23.com or 973-248-4810 for all of your VW sales and leasing needs.

  • 4.0 out of 5
    October 2, 2019

    My warning lights went on and off while driving, although there didn't seem to be anything wrong with car. Tech was able to diagnose and fix

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    Dealer Response

    Thank you for coming to Crestmont Toyota and thank you for your recommendation. It was our pleasure to assist you. You can self schedule your next Toy...ota service appointment by following this link https://www.crestmonttoyota.com/schedule-car-maintenance-or-auto-repair-pompton-plains-nj or by calling one of our super friendly customer care agents at 973-839-2500.

  • 5.0 out of 5
    October 2, 2019

    Rob was an excellent salesman. He covered every inch of the car with explanations, answered all my questions with ease and was overall a pleasure to work... with

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    Dealer Response

    We are glad to hear that you had a wonderful experience purchasing your car at Crestmont Volkswagen and thank you for your review! Rob Communiello can... be reached directly at robert.communiello@crestmont23.com or 973-248-4809 for all of your VW sales and leasing needs.

  • 5.0 out of 5
    September 27, 2019

    Best experience purchasing a vehicle in years! Rob Communiello was knowledgeable, professional, friendly and just overall Great! In addition, Joe Simone... from Financing was equally a pleasure to deal with! Great job Crestmont VW for amazing employees and customer relations! Kudos all around! Nicole & Joe Gerarardiello

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    Dealer Response

    We are glad to hear that you had a wonderful experience purchasing your car at Crestmont Volkswagen and thank you for your review! Rob Communiello can... be reached directly at robert.communiello@crestmont23.com or 973-248-4809 for all of your VW sales and leasing needs.

  • 5.0 out of 5
    September 24, 2019

    I have been using this Dealership for quite a long time. I give them a five star rating. The Service Rep Tony was also outstanding and addressed my needs.... Highly recommend to all.

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    Dealer Response

    Thank you for visiting with us. It is always pleasing when our customers elect to write a review so our future customers can see what we all about. Th...ank you! We appreciate your comments about Tony addressing your needs.

  • 5.0 out of 5
    September 10, 2019

    Been dealing with Toyota for over 25 Years . Reliable and friendly service as always . I always ask for Roger his experience and knowledge speaks for itself... .

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    Dealer Response

    Thank you for coming to Crestmont Toyota. It is always pleasing when our customers elect to write a review so our future customers can see what we all... about. Thank you! We appreciate your comments about Roger.

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