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Reviews

Average Ratings

4.9
1337 lifetime reviews. Includes reviews of Prestige Lexus from DealerRater.com
  • The best service department ever!

    I had an extremely unusual situation with my car. It broke down and extensive damage occurred. Walter Kossik, the service manager, was with me the...

    Dealer Response

    Dear Ms. Hauck: Thanks for writing to recognize Walter and our service team. While it is unfortunate that your vehicle broke down, I am glad to h...


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    I had an extremely unusual situation with my car. It broke down and extensive damage occurred. Walter Kossik, the service manager, was with me the whole way through the total repair. Fortunately, I had extended coverage but they did not want to cover it. Walter fought for me, as well as Prestige standing behind the car I purchased from them. In the end, my car was totally repaired with no cost to me and no inconvenience as I had a loner car the whole time. While you never want your car to break down, it is nice to know you have a wonderful service department to turn to. Thank you Walter and thank you Prestige Lexus. Anne Hauck

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Dear Ms. Hauck: Thanks for writing to recognize Walter and our service team. While it is unfortunate that your vehicle broke down, I am glad to hear that we were able to assist you with the repairs with no out-of-pocket cost to you. Again, thanks for your note and for your business and please don't hesitate to call us if you need assistance in the future! Sincerely, Joe Billotti General Manager Prestige Lexus Ramsey, NJ email: jbillotti@driveprestige.com direct: (201) 258-6183


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  • Amazing!! Efficient and friendly
    April 25, 2017

    First off Michele is awesome!! There are not enough words in the dictionary to say how awesome she made the car buying experience!! Prestige for L...


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    First off Michele is awesome!! There are not enough words in the dictionary to say how awesome she made the car buying experience!! Prestige for Life!!

    Does recommend this dealer

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  • First service appointment
    April 25, 2017

    I had my first service appointment with Jorge on Saturday. He was a true professional. Friendly, knowledgeable and a pleasure to work with. It tru...


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    I had my first service appointment with Jorge on Saturday. He was a true professional. Friendly, knowledgeable and a pleasure to work with. It truly was a stress free experience. I highly recommend working with him.

    Does recommend this dealer
    Came in for service or repair

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  • I had a good experience this time
    April 22, 2017

    I went to Lexus to have my car serviced fo a tire and this time I had a good experience. Andrew was very helpful and my questions were answered. ...

    Prestige Lexus

    We apologize for any difficulty you may have experienced a few weeks ago, and are thrilled you had a good experience this time! Thank you for your...


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    I went to Lexus to have my car serviced fo a tire and this time I had a good experience. Andrew was very helpful and my questions were answered. I had however a very bad experience few weeks ago when I went to get my car serviced for another tire. The agent was very disrespectful and condescending with me and with my wife. Therefore I did not want to have that agent again Thank you Andrew for your help.

    Does recommend this dealer
    Came in for service or repair
    Prestige Lexus

    We apologize for any difficulty you may have experienced a few weeks ago, and are thrilled you had a good experience this time! Thank you for your feedback!


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  • Excellent Experience
    April 22, 2017

    I recently leased my fourth Lexus from Prestige and the experience was terrific. Michelle was very professional and knowledgeable. She made good...

    Prestige Lexus

    Thanks Howie! We greatly appreciate your feedback and are happy you had a positive experience with us!


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    I recently leased my fourth Lexus from Prestige and the experience was terrific. Michelle was very professional and knowledgeable. She made good on every promise she made - price, terms, time spent signing the documents. Perhaps the best endorsement I can give is that I drove 45 minutes and passed 2 other dealerships to do business with Michelle and Prestige. Highly recommended!!

    Does recommend this dealer
    Prestige Lexus

    Thanks Howie! We greatly appreciate your feedback and are happy you had a positive experience with us!


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  • Best Car buying decision I've made in awhile
    April 21, 2017

    Art was very helpful, was originally going to finance but it was not the right choice for me, and the Lease numbers were very good and met my need...

    Prestige Lexus

    Thanks! We're happy you had a positive experience with us and we hope you enjoy our service just as much!


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    Art was very helpful, was originally going to finance but it was not the right choice for me, and the Lease numbers were very good and met my needs more. Went from a 4runner to a GX460. Probably best car decision I've made in awhile. I am hoping their service will be as good as their sales. But just a great, well organized dealership, and very well set up.

    Does recommend this dealer
    Prestige Lexus

    Thanks! We're happy you had a positive experience with us and we hope you enjoy our service just as much!


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  • Excellent!
    April 21, 2017

    Michele is amazing! She is highly competent, courteous, efficient and client-oriented. She is definitely an extremely valuable asset of the Lexus ...

    Prestige Lexus

    Thanks! We're happy Michelle was able to assist you!


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    Michele is amazing! She is highly competent, courteous, efficient and client-oriented. She is definitely an extremely valuable asset of the Lexus Dealership in Ramsey, NJ.

    Does recommend this dealer
    Prestige Lexus

    Thanks! We're happy Michelle was able to assist you!


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  • Great service
    April 20, 2017

    Friendly and efficient help and guidance which saved me money on this visit. I also never mind waiting due to the lounge area! Ghhh hhhh

    Prestige Lexus

    Thanks! We're happy you had a positive experience with us and that you enjoyed our lounge!


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    Friendly and efficient help and guidance which saved me money on this visit. I also never mind waiting due to the lounge area! Ghhh hhhh

    Does recommend this dealer
    Came in for service or repair
    Prestige Lexus

    Thanks! We're happy you had a positive experience with us and that you enjoyed our lounge!


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  • 5,000 mile check up
    April 20, 2017

    Mark was very helpful, pleasant and polite when I serviced my vehicle. I did not request a loaner vehicle at the time I scheduled my appointment b...

    Prestige Lexus

    Thanks Gina! We're thankful for your feedback and happy you had a positive experience with us!


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    Mark was very helpful, pleasant and polite when I serviced my vehicle. I did not request a loaner vehicle at the time I scheduled my appointment but last minute I decided to run an errand instead of waiting and within minutes Mark had a car available for me. I would high recommend Mark and this dealership. They especially try to please there customers.

    Does recommend this dealer
    Came in for service or repair
    Prestige Lexus

    Thanks Gina! We're thankful for your feedback and happy you had a positive experience with us!


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  • Quick and professional
    April 20, 2017

    Michael was a pleasure to work with; he was very knowledgeable and professional. I had a very positive car buying a experience and would highly r...

    Prestige Lexus

    Thanks Deb! We're glad you had a positive experience with us!


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    Michael was a pleasure to work with; he was very knowledgeable and professional. I had a very positive car buying a experience and would highly recommend him to friends and family.

    Does recommend this dealer
    Prestige Lexus

    Thanks Deb! We're glad you had a positive experience with us!


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